Ira Toyota of Danvers

Sales staff are great. Service takes 3 hours to do an oil change and they charge $140 to replace air filters. Service pricing is not competitive. Service takes 3 hours to do an oil change and they charge $140 to replace air filters. Service pricing is not competitive. More

They didn’t do their job wasn’t happy with that at all they usually do good this Time my door locks don’t work after got Serivce it was fine before then. I called them and told them that they said come on they usually do good this Time my door locks don’t work after got Serivce it was fine before then. I called them and told them that they said come on they “”will check “” More

Fast, competent service. The Ira people make you feel welcome and needed. They know what they’re doing. The Ira people make you feel welcome and needed. They know what they’re doing. More

I thought that they were very courteous and helpful but slow in doing my car slow in doing my car More

Why make an appointment if they don’t get to you until 3 hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it was covered. Very frustrating More

Alex is very client centric. He gave me all the information so I could make informed decisions. He gave me all the information so I could make informed decisions. More

They try and upsell you from start to finish. Be careful with finance, I have an 800+ credit score and they 1st quoted me 7%, finally got it down to 4.75. Don’t be afraid to say NO Be careful with finance, I have an 800+ credit score and they 1st quoted me 7%, finally got it down to 4.75. Don’t be afraid to say NO More

Tom and Cameron! You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary custom You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary customer service and so unbelievably appreciated. Not once did I feel rushed, misunderstood, or lost in translation in what was being relayed. Your candid attitude, kindness, and care were unmatched in comparison to any service experience I’ve had elsewhere. And Cameron! So down to earth, helpful, and informative. Thank you so much for putting my mind at ease in more ways than one and educating me further on my vehicle. A great team! I’ll be back. More

Great service advisor, I drive more than 40miles just to go to this dealership because of their great service. go to this dealership because of their great service. More

I got a great deal on my Car ! Kenny and Chris were great to work with ! Kenny and Chris were great to work with ! More