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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,794 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,794 reviews

April 15, 2024

Service is available all hours. The quality of the work is excellent. The cost of the parts and labor is pricey. The service manager who helped me today was professional and knowle More

by Joe.cronin64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willing Espinal
Report | Print
Apr 17, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 14, 2024

Very polite, prompt, and friendly! They did what they said they would do and more! Price was anticipated and suggested that I take care of other issues, including my brakes. More

by Ecky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in Service
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Apr 16, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a polite, prompt and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 14, 2024

I waited three hours for an oil change and tire rotation. Angel never came to at least update me. I also had a $30 gift card that surprised everyone and Angel did not know how to apply it to my bill. All any More

by Susan091960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that the visit didn’t meet with your expectations. We’re very sorry about any communication or billing concerns. It appears that tire balancing was recommended at this time and that was completed. We work to provide good faith recommendations to ensure safest operation of the vehicle. We have reached out to you directly to further review and we appreciate your business. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 should you need any further assistance.

April 13, 2024

David my service advisor was great very helpful. I really appreciate his attention to my needs. More

by misty13331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that David provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 13, 2024

They are on points they let you know before they do anything the price very accurate More

by Maclellanlaura55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an on-point experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Welcoming people at the service department. Very efficient staff, Had my tires looked at immediately & a nail was found in one of them hence the reason warning light came on the dash.. Also More

by Lauld31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage D'Entremont
Report | Print
Apr 13, 2024 -

Ira Toyota of Danvers responded

It's wonderful to hear about your positive experience at the service department! We're glad that the staff was welcoming and efficient, and that your tire issue was resolved quickly. We're also pleased that you enjoyed the complimentary coffee and comfortable setting while waiting for your vehicle. Thank you for acknowledging the team members who helped you: Will, Will, Sage, and Pat. Thank you for choosing us!

April 12, 2024

I really like the service department they are all good but I usually deal with Alexander penselton More

by bcfc2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander pendelton
Report | Print
Apr 13, 2024 -

Ira Toyota of Danvers responded

It's great to hear that you've had positive experiences with the service department, especially with Alexander. If there's anything else we can do for you or if you have any questions, feel free to let us know. We're here to assist you!

April 12, 2024

Rick was professional and explained everything. Super happy with service. Will go to Toyota Ira again More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Report | Print
Apr 16, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Rick provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 11, 2024

I started with IrA on 2009 The last four years lot stuff change for worse I feel like when you bring your car to fix they make me feel like they do you a big favor to fix your car More

by Palhinhamg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Fair
Report | Print
Apr 12, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns with your experience. We strive to exceed expectations and are glad to review this with you directly. We’re unable to reference this with the information provided. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

April 11, 2024

pleasant greeter. Denise Breen was pleasant and efficient. the service was on time and completed within the states time . I wouldn't go anyplace else! More

by hellkat01966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen , Blake Rickerson, Mark Giovanni, Noah Shannon
Report | Print
Apr 13, 2024 -

Ira Toyota of Danvers responded

It's wonderful to hear about your positive experience! Denise's pleasant and efficient service, along with the timely completion of your service, is fantastic to know. We appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

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