Ira Toyota of Danvers

Nice big waiting area, on 114 close to 95/128 & Rt One. They treat you like a valued customer. Because I needed a fair amount of work done, they gave me a loaner car. I think they had to order a set of They treat you like a valued customer. Because I needed a fair amount of work done, they gave me a loaner car. I think they had to order a set of tires. The work was done right around their closing time on the second day. More

I made an appointment for an oil change and waited 3 1/2 hours. I was told my car had no issues even though I had several issues the last time I was there but I didn’t do them. I asked why and was told they hours. I was told my car had no issues even though I had several issues the last time I was there but I didn’t do them. I asked why and was told they didn’t have time to inspect my car. How long does it take for an oil change! Originally I was told 1 1/2-2 hours. Assuming they inspect your car with it, I agreed. I didn’t agree to 3 1/2 hours with no inspection. It also says free car wash. I haven’t had them wash my car the last several times I had service. I ask and they say it’s not working. Shame on Toyota for their poor service! More

The staff were highly professional and courteous throughout my visit. They took excellent care of my truck, and I especially appreciated the detailed follow-up at the end, including a video and comp throughout my visit. They took excellent care of my truck, and I especially appreciated the detailed follow-up at the end, including a video and comprehensive information about the work performed. Overall, it was a great experience. More

Every person I met at Ira Toyota gave me a feeling of "we appreciate yourbusiness " Michael. I am very happy with the service at Ira Toyota! appreciate yourbusiness " Michael. I am very happy with the service at Ira Toyota! More

Rick in service department is awesome. He went through everything with me and service was done properly. Great dealership He went through everything with me and service was done properly. Great dealership More

I was told that my car would be ready at 4pm (I had left it since 7am). I kept being told it was almost done...then by 6pm someone told me it wouldn't be ready until the next day (without even looking into it since 7am). I kept being told it was almost done...then by 6pm someone told me it wouldn't be ready until the next day (without even looking into it). My keys were finally found abandoned on a desk which no one seemed to know anything about or take ownership for. The entire process was a mess!!! More

My service Angel Pimentel was really helpful, everything else was abismal. A 2 hour service turned into 4.5 hours 2 of the 4.5 hours was after I was told my truck would be ready in about 10 minutes. else was abismal. A 2 hour service turned into 4.5 hours 2 of the 4.5 hours was after I was told my truck would be ready in about 10 minutes. More

waiting for customer service in the service bay is very bad. I was waiting for 15-20 minutes for a service person to help me until the greeter notice me standing for too long. bad. I was waiting for 15-20 minutes for a service person to help me until the greeter notice me standing for too long. More

Very clean dealership very helpful employees good selection of vehicles appreciate the car wash Eddie was very professional and helpful. selection of vehicles appreciate the car wash Eddie was very professional and helpful. More

the whole dealership is something special from sale department to the auto repair shop, when to repair one tire it take 5 hours to do balance rotation and repair one tire, don’t know what to say about department to the auto repair shop, when to repair one tire it take 5 hours to do balance rotation and repair one tire, don’t know what to say about it. the sale department just overrated they just want to sell cars plus insurance in cars dont really listen to customers and avoid people that are just looking around, watch all this while waiting for my repair of 5 hours. More