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Ira Toyota of Danvers

Danvers, MA

4.4
1,840 Reviews

99 Andover St

Danvers, MA

01923

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Showing 1,840 reviews

April 13, 2024

David my service advisor was great very helpful. I really appreciate his attention to my needs. More

by misty13331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas
Apr 16, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that David provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 12, 2024

Rick was professional and explained everything. Super happy with service. Will go to Toyota Ira again More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harper
Apr 16, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Rick provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 12, 2024

I really like the service department they are all good but I usually deal with Alexander penselton More

by bcfc2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander pendelton
Apr 13, 2024 -

Ira Toyota of Danvers responded

It's great to hear that you've had positive experiences with the service department, especially with Alexander. If there's anything else we can do for you or if you have any questions, feel free to let us know. We're here to assist you!

April 12, 2024

Welcoming people at the service department. Very efficient staff, Had my tires looked at immediately & a nail was found in one of them hence the reason warning light came on the dash.. Also More

by Lauld31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage D'Entremont
Apr 13, 2024 -

Ira Toyota of Danvers responded

It's wonderful to hear about your positive experience at the service department! We're glad that the staff was welcoming and efficient, and that your tire issue was resolved quickly. We're also pleased that you enjoyed the complimentary coffee and comfortable setting while waiting for your vehicle. Thank you for acknowledging the team members who helped you: Will, Will, Sage, and Pat. Thank you for choosing us!

April 11, 2024

Made available spot for me same day. Specific mention of Wil , he was outstanding in customer service, friendly, and very professional. Wait time was very reasonable and informative with More

by dhy98mt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will , not certain of full name
Apr 13, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear about your positive experience at our dealership! At Ira Toyota of Danvers, we strive to provide exceptional customer service, and we're glad Wil stood out with his outstanding service, friendliness, and professionalism. It's great to know that you found the wait time reasonable and informative about your vehicle issue. We take pride in maintaining a clean and comfortable environment for our customers, with amenities like seating areas with TVs and phone charging stations, as well as complimentary coffee and refreshments. Thank you for choosing us, and we look forward to serving you again in the future!

April 11, 2024

Great guys to work with keeping my Sequoia on the running and on the road. More

by Zspider
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Apr 13, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

I started with IrA on 2009 The last four years lot stuff change for worse I feel like when you bring your car to fix they make me feel like they do you a big favor to fix your car More

by Palhinhamg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Fair
Apr 12, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns with your experience. We strive to exceed expectations and are glad to review this with you directly. We’re unable to reference this with the information provided. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

April 11, 2024

pleasant greeter. Denise Breen was pleasant and efficient. the service was on time and completed within the states time . I wouldn't go anyplace else! More

by hellkat01966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Breen , Blake Rickerson, Mark Giovanni, Noah Shannon
Apr 13, 2024 -

Ira Toyota of Danvers responded

It's wonderful to hear about your positive experience! Denise's pleasant and efficient service, along with the timely completion of your service, is fantastic to know. We appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

April 10, 2024

professional service friendly comfortable waiting area and knowledgeable smiles and clean and paper work is done properly. More

by phil59@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Halpern
Apr 11, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Great price on the exact truck we were looking for. We are from our of state and the transaction went much smoother than expected. Jen was great to work with as were Kenny and Cesar. More

by Jjb
Recommend Dealer
Yes
Employees Worked With
Jen, Kenny, Cesar
Apr 11, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! It's great when everything falls into place smoothly, especially for out-of-state transactions. Jen, Kenny, and Cesar must have done a fantastic job to make your experience so positive. Enjoy your new truck!

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