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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,798 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,798 reviews

March 18, 2024

Curran was super helpful at my service appointment! Thanks! Sage was a great salesman too! More

by Nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran
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Mar 20, 2024 -

Ira Toyota of Danvers responded

That's great to hear! I'm glad Curran provided you with excellent service during your appointment, and we'll make sure to pass on your thanks. It's also wonderful to hear that Sage was a great salesman. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 18, 2024

I spent 2. 5 hours there after being told it would take 1.5 j hi ours. And only got out of there when I saw my car sitting done outside and asked about it. Every More

by Noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni, Nick D'Agostino, Melvin Taveraz
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Mar 19, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the additional wait. We strive for a timely experience and to provide good faith competitive recommendations. The communication appears it could have been better. We’re unable to reference this visit with the information provided. We value your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to review.

March 18, 2024

People are professional and friendly. Everything happened in the time frame I was told. Comfortable waiting area More

by Nanmac33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 20, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had a professional and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

Excellent service and knowledgeable staff during my last visit of your service department. Rick Harper is very helpful to get what I needed done to my vehicle. I mentioned to him that I might consider to tr More

by chenghsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Yang
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Mar 19, 2024 -

Ira Toyota of Danvers responded

Thank you for sharing your positive experience! We're glad that you had an excellent visit to our service department and found Rick to be very helpful. We're here to ensure your satisfaction and look forward to serving you in the future!

March 15, 2024

Everyone works as a team giving the customer exactly what is needed! Curran is a great advisor. More

by billpalmerini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran, Bill Collier
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Mar 19, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! We're glad that Curran and our team were able to provide you with exactly what you needed and deliver excellent service. We're here to ensure your satisfaction with our services!

March 14, 2024

Dave is a great advisor and always on top of things . Ira is my go to service place More

by Toycars1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rojas , Aiman Varoqua, Nick D'Agostino, Matt Leaonard
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Mar 16, 2024 -

Ira Toyota of Danvers responded

That's wonderful to hear! We're glad that Dave provides you with great service and is always on top of things, and we appreciate you choosing Ira Toyota of Danvers as your go-to service place. We're here to help and ensure your satisfaction with our services.

March 14, 2024

Excellent dealing with Wil who gave me good information at the processing desk. I felt I could trust him. More

by Rabend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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Mar 16, 2024 -

Ira Toyota of Danvers responded

It's wonderful to hear that you had an excellent experience dealing with Wil at the processing desk! We're glad that he provided you with good information and that you felt you could trust him. We're here to help and ensure your satisfaction with our services.

March 13, 2024

clean, exceptional customer service, dog friendly, diverse selection of vehicles, professionalism very happy. Thank you. More

by alr1369
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kareem, Gary Cooper
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Mar 15, 2024 -

Ira Toyota of Danvers responded

You are very welcome! We are always happy to hear about the great service we provide. Thank you for your Five-Star review and your business. Always our pleasure!

March 12, 2024

It was a good experience right from the start. I flew through the purchasing process and had a great salesman. More

by Jodidascoli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kledion Tare
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Mar 14, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that you had a positive experience with us from the moment you walked in! Making the purchasing process smooth and efficient is always our goal, and it's fantastic to know that you had a great salesman to assist you along the way. We appreciate your feedback and look forward to serving you again.

March 12, 2024

Very disappointed that the sales person refused to go over car features or operations. Ask for his assistance but he refused saying “I know more about the car than he did”! All he did was hand me the More

by don_mcmanus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacki Motzi
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Mar 14, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any delivery concerns. We have reached out to you directly to resolve this issue. The team members involved interpreted there was limited time at delivery which may impacted this situation. We appreciate your business and hope to speak to you soon. You’re welcome to contact the general manager Mark Giovanni at 879-739-3718.

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