Ira Toyota of Danvers

Low rating is due to the time I arrived at my 4pm scheduled service and appointment and everyone in the entire room ignore me. They all walked past me and wouldn’t even make eye contact. No one asked scheduled service and appointment and everyone in the entire room ignore me. They all walked past me and wouldn’t even make eye contact. No one asked if I needed any help. I finally had to approach one of the reps for them to help me out. I felt this was unprofessional and unfriendly compared to previous times I’ve been. If you don’t want to schedule a 4pm appointment then remove it from your scheduling list. This was a convenient time for me as I’m heading out of work early. More

Excellent appointment prep. Met quickly and ready for my work within minutes. Delivered when they said. Very pleased. Met quickly and ready for my work within minutes. Delivered when they said. Very pleased. More

I using IRA Toyota of Danvers service for many years and always have a positive experience always have a positive experience More

I’ve always had a great experience with their service department; except for the last time. Work was done complete only my Highlander was returned filthy. Now this has never happened before and when I br department; except for the last time. Work was done complete only my Highlander was returned filthy. Now this has never happened before and when I brought it up I was brushed off. I’ll take it that they can’t alway hire great employees. I will go back but I’ll be sure to make sure not to work with that employee l. Not going to give a name as he may of just had a bad day. More

Took 1 hour and 45 minutes for an oil change I had an appointment at 1:20 and the job wasn’t finished until 3:05 pm. The sales person tried to sell me a battery and a tire rotation after I insisted I was appointment at 1:20 and the job wasn’t finished until 3:05 pm. The sales person tried to sell me a battery and a tire rotation after I insisted I was only there for an oil change. I will no longer be bringing my car to this Toyota dealership. In addition the sales person (Denise) was rude and condescending. Overall I was very disappointed More

Alex is fantastic! He is extremely knowledgeable on my Toyota Sienna and gave great advice on the services. He is extremely knowledgeable on my Toyota Sienna and gave great advice on the services. More

Great customer service! Angel at the service dept went above and beyond to make sure the service was not only done right but the customer was satisfied. Angel at the service dept went above and beyond to make sure the service was not only done right but the customer was satisfied. More

Alex Pendleton was very helpful. He gave timely updates and helped assure timely repair of my car. He gave timely updates and helped assure timely repair of my car. More

My experience was working with a professional staff member who listened to my requests and work was completed in a timely manner. member who listened to my requests and work was completed in a timely manner. More

Courtesy and polite. The Agent (Rck) was well diligent to explain maintenance details. He reported progress status several times. The Agent (Rck) was well diligent to explain maintenance details. He reported progress status several times. More