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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,817 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,817 reviews

January 31, 2024

It is always very easy to get an appointment and service is always done as soon as possible. My service waited Will was very good about keeping me well informed about what was going on with my 4 Runner More

by Karelle12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will excellent employee
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Mar 04, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we appreciate your business. If there is anything that didn’t meet with your satisfaction we’re glad to review that information. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

January 30, 2024

Fair pricing and excellent service. Everything was very transparent and easy to understand. Great salesperson. Thanks for the new truck. More

by Trphytrout
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kate Richiez, Max Fernandez, Peter McCormick
Report | Print
Jan 31, 2024 -

Ira Toyota of Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 29, 2024

Willis, my contact person was wonderful The lyft service home is a great addition Thank You More

by Lpollen
Workmanship
Recommend Dealer
Yes
Employees Worked With
Willmi Espinal, 5 stars
Report | Print
Jan 31, 2024 -

Ira Toyota of Danvers responded

It's fantastic to hear that Willis provided you with wonderful service and that you found the Lyft service home to be a great addition. Thank you for choosing us, and we hope to continue providing you with excellent service in the future!

January 29, 2024

5 star. Great service. They went out of their way to get me quick a ride home after dropping off my vehicle More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curran
Report | Print
Jan 31, 2024 -

Ira Toyota of Danvers responded

Thank you for the 5-star review! We're thrilled to hear that you had a great service experience and that the team went out of their way to ensure you had a quick ride home after dropping off your vehicle. We appreciate your positive review and look forward to serving you again!

January 29, 2024

Service can be better. I paid for a service package they didn't top of the fluids my washer fluid was empty when I left the dealer. More

by sw.inco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Leonard
Report | Print
Jan 31, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concern. We’re glad to further review this issue however we are unable to reference the visit with the information provided. We can inspect and resolve if able to return. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718 to work towards a resolution.

January 28, 2024

I have always been pleased with the service & Ira Danvers - thst is why I have returned. Despite having to travel 14 miles to get here. Always satisfied. More

by Lindacronin183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Walsh-Quill
Report | Print
Jan 30, 2024 -

Ira Toyota of Danvers responded

Thank you Linda for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 28, 2024

We had a very pleasant car buying experience thanks to Rich Swanson, our sales representative at Ira Toyota, Danvers. More

by Vrjayanti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Swanson - 5 star rating
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Jan 30, 2024 -

Ira Toyota of Danvers responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 27, 2024

I have always been treated with courtesy and respect if I have any questions they’re already answered for me. The service appointment was positive. Dave was very helpful. Why one concern is how long it takes More

by Cynthialann2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Rojas
Report | Print
Feb 01, 2024 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for any delay with the state inspection. We appreciate your patience for any delays that occurred during a peak activity period. Thank you for your business and we’re glad to further review this concern directly. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

January 27, 2024

The communication was very good. I like the photos of the problem. It was very clear More

by vinnymass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
Report | Print
Jan 30, 2024 -

Ira Toyota of Danvers responded

We're delighted to hear that our communication was effective and that you appreciated the photos of the problem. Providing clear and transparent information is important to us. Thank you for choosing our service!

January 27, 2024

Bought a new car, within 24 hours the safety system malfunctioned. The salesperson didn’t want to help me. Took it to service and was told to wait an hour and a half. Was finally told they found par More

by glarzelere
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Gonzalez Adames, Tony Merida
Report | Print
Jan 31, 2024 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize that you experienced a concern with your new vehicle. As noted where the vehicle is new the parts needed are not readily available for replacement and are on backorder. Thank you for allowing us to assist you with the process of replacing the vehicle with another new vehicle. We appreciate your continued business and understanding. You’re welcome to contact the general manager at 9783739-3718 if you have any further concerns.

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