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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.3
2,207 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 2,207 reviews

January 31, 2026

Matt is an excellent service rep and dealt with my fleet car company to get all the needed work done. Five stars! More

by frankw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buonomo
Report | Print
Feb 05, 2026 -

Ira Toyota of Danvers responded

Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 31, 2026

Today I experienced quick service and polite people at this dealership! I will go back again for service in the future. More

by gailed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez, Mark Giovanni
Report | Print
Feb 03, 2026 -

Ira Toyota of Danvers responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2026

I wait around 3hr for an oil change I thought it was unnecessary. The attendant was not friendly. More

by Kelly Oliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel Brungot
Report | Print
Feb 04, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for any concerns. We are glad to review the details further however we’re unable to reference the visit with the information provided. We value your business and you’re welcome to contact the team of the general manager Mark Giovanni directly at 978-739-3718.

January 30, 2026

Went for 5k mileage service which is basically an oil change and it took two hours. Service attendant basically said that’s standard as they are busy. I had an appointment so didn’t just stop in , may More

by Mf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t work a mark
Report | Print
Feb 04, 2026 -

Ira Toyota of Danvers responded

Thank you for the feedback and we apologize for the duration. After the weather there was a large influx of customers that provided some challenges. We also provide complimentary Uber rides in the event customers are unable to wait. We appreciate your patience and your business. You’re welcome to contact the team directly or the general manager Mark Giovanni at 978-739-3718.

January 30, 2026

The wait is ridiculous. I was there 4 hrs for regular maintenance. Told 2 hrs. More

by LauraCole13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sienna
Report | Print
Feb 04, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the concern. We have reached out to you directly to further review. This should have been timelier. We appreciate your business and you’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718.

January 24, 2026

Service advisor was knowledgeable and helpful. I have been very satisfied with the service I received More

by Angelinijn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David R in service
Report | Print
Jan 26, 2026 -

Ira Toyota of Danvers responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Danvers. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2026

Vadim was a great salesperson. We enjoyed test driving and buying the car from him. More

by Frank & Terry Gazzola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick the runner was very nice. , Mark Giovanni
Report | Print
Jan 24, 2026 -

Ira Toyota of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2026

Service was as promised. They said an hour and a half and it was around that. Car is running great More

by Efjnapoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve mayhan, Mark Giovanni
Report | Print
Jan 24, 2026 -

Ira Toyota of Danvers responded

Hi, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 20, 2026

Greeted by Angel the advisor. Angel was not friendly, every question bothered him, when asked about the recall, he didn't want to elaborate and said someone will reach out later a More

by Tacoma Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Pimento
Report | Print
Jan 22, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for this experience. We’re glad to further review the details however we’re unable to reference the visit with the information provided. The team should be professional in all interactions and if you consider us in the future you can work directly with a manager. You’re welcome to contact Mark Giovanni directly at 978-739-3718.

January 20, 2026

My service agent was great. I believe the service was done well. It took over 3 hours to get an oil change and tire rotation. This should be shared when the dealer continues More

by carrmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Giovanni
Report | Print
Jan 21, 2026 -

Ira Toyota of Danvers responded

Thank you for your feedback and we apologize for the duration concern. We strive for a timely experience, and this should have been handled better. We appreciate your patience and value your business. You’re welcome to contact the general manager Mark Giovanni directly at 978-739-3718 to review or for any further concerns.

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