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Ira Toyota of Danvers

Danvers, MA

Overview
Reviews
Vehicles
4.4
1,779 Reviews
Call Dealership (978) 739-8300

99 Andover St

Danvers, MA

01923

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Showing 1,779 reviews

October 31, 2023

Service was great. Bruce checked me and was so helpful. Gave me good info on my truck for future service appts. Good advice on tire purchases as well. Bruce is a va More

by Lizzyluu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce in Service dept
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Nov 04, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that you had a great experience and that Bruce provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

My service for an oil change and fuse replacement lasted 5 hours. This was my second 5 hour service appointment. More

by jfoley14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 30, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback and apologize that the visit was longer than expected. We strive for a timely experience and understand the staff offered complimentary pick and dropoff to accommodate the concern. We have reached out to you directly to review and we appreciate your patience. Thank you for your business and you’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

Oct 30, 2023 -

jfoley14 responded

My family and my I had bought 5 cars from you. I think your service department needs a retooling.

October 26, 2023

The service people were great. They arranged rides back and to the dealership which was a great help because I couldn't leave my car without a ride. More

by gumby126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 02, 2023 -

Ira Toyota of Danvers responded

It's wonderful to hear that the service people at Ira Toyota of Danvers arranged rides to and from the dealership, which was a great help considering your situation. Providing transportation options can greatly enhance the service experience, especially when it comes to convenience. Your positive feedback is much appreciated!

October 25, 2023

Very Professional. This was the first time my car was washed and vacuumed Great job by the service crew More

by rjspat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Report | Print
Oct 31, 2023 -

Ira Toyota of Danvers responded

It's wonderful to hear that you had a great experience at Ira Toyota of Danvers and that your car received such excellent service, including being washed and vacuumed. Keeping your vehicle clean and in great condition is a bonus to the overall service experience. Safe and enjoyable driving!

October 24, 2023

Best service! Clean friendly place to wait, went the extra to get things done. I have moved but drove back to have them service. More

by Debrog67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen mahan
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Nov 01, 2023 -

Ira Toyota of Danvers responded

Experiencing the best service, a clean and friendly waiting area, and the willingness of Ira Toyota of Danvers to go the extra mile are all positive aspects of customer service. It's impressive that you drove back to have us service your vehicle even after moving. Thank you!

October 23, 2023

Jim Haskell was wonderful. Super friendly and explained everything we needed to know. I wou seek him out again. More

by Chrave50
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Haskell
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Oct 25, 2023 -

Ira Toyota of Danvers responded

It's fantastic to hear that Jim provided you with a wonderful experience, being super friendly and explaining everything you needed to know. Having a helpful and knowledgeable representative like Jim can make a significant difference. Your positive experience is appreciated!

Oct 25, 2023 -

Chrave50 responded

Email. Chrave50@gmail.com

October 23, 2023

Have always had great experiences with Ira Toyota. Bruce in the service center is very helpful. Thank you for taking care of my RAV. More

by Tinaelliott102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Brewer
Report | Print
Oct 25, 2023 -

Ira Toyota of Danvers responded

It's wonderful to hear that you've consistently had great experiences with Ira Toyota of Danvers and that Bruce in the service center has been very helpful in taking care of your RAV. Reliable and helpful service is important for maintaining your vehicle. Your continued satisfaction is valued!

October 23, 2023

I bought a new RAV Prime from them. Being from CA they weren't able to register it immediately. Not only did they Lyft me a ride from the airport to them but also to Fitchburg. Knowi More

by sipbiz
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gabe in finance , Joel Martinez
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Oct 25, 2023 -

Ira Toyota of Danvers responded

It's heartwarming to hear about the exceptional service provided by Ira Toyota of Danvers during your purchase of a new RAV Prime. Our assistance with arranging transportation and providing a rental car shows our commitment to ensuring your convenience and satisfaction, even in unique circumstances. Your positive experience and appreciation for our service are greatly valued!

October 18, 2023

Matt the service advisor is amazing he was such a treat. Wilson a precious advisor was horrible he would Harass women, he actually had many complaints all from women he would bother. He once had a mechanic More

by Corysulls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bunomo
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Oct 19, 2023 -

Ira Toyota of Danvers responded

Thank you for your feedback. It's great to hear that Matt, your service advisor, provided you with excellent service. Your feedback helps us improve and provide better service to our customers. We hope to have the opportunity to serve you in the future.

October 18, 2023

Oil change took 2 hours and they did not latch my hood. Driving home, hood started vibrating and making noise. Had to pull over and re-latch it. Texted the service person and only received an apology. Som More

by SBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aiden
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Oct 19, 2023 -

Ira Toyota of Danvers responded

Thank you for advising of this concern and we apologize for this issue. The team strives for quality workmanship and this shouldn’t have occurred. We have reached out to you directly to review. We appreciate your business and hope to regain your trust. You’re welcome to contact the general manager Mark Giovanni at 978-739-3718.

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