Ira Toyota of Manchester

Professional and courteous staff. Quick service. Good facility. All in all provide a good experience for customers. Quick service. Good facility. All in all provide a good experience for customers. More

BUYER BEWARE! !! Bought a 2020 Toyota 86GT from Ira of Manchester in August. I wanted to pay cash for it, but they would not hold the car unless I financed, whic !! Bought a 2020 Toyota 86GT from Ira of Manchester in August. I wanted to pay cash for it, but they would not hold the car unless I financed, which will cost several hundred dollars extra to pay off. The car was delivered 3 weeks late due to service issues with requested preliminary repairs to: TPMS warning light on, rear seat back latches were broken, and the locks for the floor mats were broken. These were eventually repaired. Communication was solely in texts (which I saved), and I was never contacted by them unless I contacted them first to find out why the delay. Being couple hours away from them, I had to take 3 different days off from work to plan to pick it up only to have them cancel two of the times the night before. The car was supposed to be Toyota Certified Used Vehicle Gold which means it is in a specifically good condition (I never saw a completed inspection checklist document). Initial issues which caused it to fail MA inspection were: several lights out (both fenders, 1 reverse, and 1 plate), as well as A/C, airbag, and ABS codes in OBDII computer. Also, the seat heaters did not work in either seat, and USB plug was worn and shorting. I replaced all the failed bulbs, and then brought it to a local dealer for the other repairs. The local dealer also found that all the brake pads were less than 3mm and need replacement (definitely not qualifying for TCUV Warrantee which require a minimum >50% life left). Also, the front bumper was removed/replaced for repair and it was missing many attachment clips as well as the clear protective film (original online pictures show damage to one corner and protective film installed). It looked like it was literally painted, thrown on the car, and flopped around. The seat heater repairs involved new switches and heating elements in both seats (~$2200). Brakes pads and rotors will be another ~$1500. I feel that I was misled by the dealer in the sale of this car; it was not as advertised. I specifically bought this car because it was TCUV Gold certified - which means it is in a specifically good condition. There are more than 160+ items that are check and verified to be in good working order for it to qualify TCUV Gold and that's the condition I expected. The Ira dealership should have had to do all these repair before it was sold in order to advertise it to be certified TCUV Gold. They failed in providing a car that was in certified condition, which was what they advertised, yet they documented it as such. I won't be going back to Ira for anything, as I doubt they would make good on any of these aggravations. They took my money and got the car off the lot quickly, so they must be happy. This is my 9th Toyota vehicle, so I'm not new to Toyota quality, and what to expect when working with Toyota dealerships. Ira is one dealership I won't be buying anything from again. More

Took way to long, 5 hours waiting in area with very bad loud music. No personal communication about car before a text appears 2 hours 45 minutes later. It took another 1.5 hours before another service adv loud music. No personal communication about car before a text appears 2 hours 45 minutes later. It took another 1.5 hours before another service advisor came to check me out. There is no chance I would add the recommendations offered. I'd still be waiting there listening to bad loud music and not having access to even a soda to purchase. Not everyone drinks coffee. More

I purchased my car from Muamer Durakovic excellent salesman, great deal, and I’m very pleased. salesman, great deal, and I’m very pleased. More

Kris was very helpful and made the process smooth. I would recommend Ira Toyota of Manchester. I would recommend Ira Toyota of Manchester. More

Clean and staffed with a knowledgeable, professional workforce. Cleveland helped us and was able to answer all our questions and made our truck buying experience enjoyable. workforce. Cleveland helped us and was able to answer all our questions and made our truck buying experience enjoyable. More

This team on sales and service is fantastic. I moved to the dealership from Nashua NH and have found them to be fair, courteous, and helpful on every aspect! I am a loyal customer with three T I moved to the dealership from Nashua NH and have found them to be fair, courteous, and helpful on every aspect! I am a loyal customer with three Toyotas in our family. Thank you, Bryan (service)- you demonstrate the best in class customer service!! Beth More

Best in Class Dealer - from Service to Sales and back again! Great team, Expert guidance, and top of the line service detailing and guidance! I moved my Service relationship to IRA a couple of years back again! Great team, Expert guidance, and top of the line service detailing and guidance! I moved my Service relationship to IRA a couple of years back, and have had EXCELLENT Service EVERY Time! Our Service Advisor Manager is now Bryan, and he is in a great role for his skills - he knows his vehicles, knows how to get things done, and is ALWAYS pleasant! Thank you!! More

Never a timely Service experience. Appointment times seem to have no purpose other than a time to drop off your vehicle. Appointment times seem to have no purpose other than a time to drop off your vehicle. More

Great sales experience, poor service experience after the first four visits. Feels like they sell more cars than they can maintain. first four visits. Feels like they sell more cars than they can maintain. More