Ira Toyota of Manchester

The service was great Danielle was great done on time and effient 2 thumbs up effient 2 thumbs up More

Today was a very long day. I waited in line 30 minutes before being greeted by an advisor. The best news of the day was the oil change that I thought was needed was not necessa I waited in line 30 minutes before being greeted by an advisor. The best news of the day was the oil change that I thought was needed was not necessary so I was only there for state inspection. I never received a text update regarding my vehicle. Two hours later when I approached the desk to find out where my car was, my advisor could not be located. Someone else helped me. I was finally on my way. But a state inspection should not take 2 1/2 hours, especially when I had an appointment More

Everything was great and was done in a timely manner,glad I dealt with this daelership I dealt with this daelership More

Got the car back and everything was great, but I noticed my steering was misaligned. my steering was misaligned. More

No pressure, clean, friendly, easy to deal with, accommodating, good location. Good selection of vehicles. accommodating, good location. Good selection of vehicles. More

I have used this dealer for more than 10 years. I have purchased 5 cars from them and had them services at IRA. On 9/13/25 I had an appointment for service at 10:45. I arrived at IRA, was ignored f I have purchased 5 cars from them and had them services at IRA. On 9/13/25 I had an appointment for service at 10:45. I arrived at IRA, was ignored for 15 minutes and then some (unknown) service technition showed up. I did not recognize any of the service technitions, and most did not seem to know what they were doing. I was told that my vehicle would be donbe between 12:30 and 1:00. i got a shuttle ride to the mall. At 1:30 I had heard nothing so I called the number I received a test from (it indicated that I could call that number, you cannot, I got an error). I called the main number and after waiting 20 minutes I finally got an answer, I was told that the service technitian had messaged me regarding service needed (He did not). I then had another service technbition forward me the service needed. I needed to have $1300 of service done and was told it would take another 4 hours of work. I have never had this problem with service in the past and have always bee notified, if done or service was needed. I guess now it is my responsibility to check when my car is done. I tried to get a shuttle ride back to IRA but after 30 minutes I heard nothing, not that the shuttle was on the way or that the shuttle was out and will come to picj me up when back. So I walked back to IRA (with a temp in the low 90s). I did get a rental car from IRA and went home for the evening. In the morning I returned the rental and asked who I should talk with to get my vehicle. The test I received on the 13th, said it was Bryan. I checked with Bryan on the 14th (it was not who I checked in with and he had no idea who I was. He did get the paper work and I paid for the service. I was told by the service manager that after this fiasco I woulod get a discount. The discount ended up being 7.6% of the cost of service. I consider this virtually nothing as. discount. I was insulted that this is what they thing of a long time customer. I will be looking for another place to service my vehicle in the future. My impression of IRA in Manchester is that: 1- The cannot hold on to people 2- Service has no idea what they ae doing 3- They do not care about customers coming back. More

Service was quick and explained very well to me and also the need to return for additional servicing the need to return for additional servicing More

Rommel was wonderful. Excellent communication and follow-through. He was so responsive. It was an excellent experience. Excellent communication and follow-through. He was so responsive. It was an excellent experience. More

They were fast and curtius the manager was polite explain every thing before they started every thing before they started More

I have had good luck with dealing with Toyota. I don’t get treated differently because I’m female. They listen when I have a problem. I am very happy with the dealership. I don’t get treated differently because I’m female. They listen when I have a problem. I am very happy with the dealership. More