
Island Chrysler Dodge Jeep Ram
Staten Island, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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My Great experience at Island CDJ My Sales representative Island CDJ, Joe Smith is outstanding! He once again managed to assist in finding a vehicle that would fit our needs. I have kn My Sales representative Island CDJ, Joe Smith is outstanding! He once again managed to assist in finding a vehicle that would fit our needs. I have known Joe for several years and he always goes above and beyond to ensure that he can meet all my auto leasing and buying needs. I feel so strongly about my confidence in Joe that my loyalty to him transitioned even after the dealership changed ownerships. Joe is a devoted individual who is always there for me. Living in a house where we have five drivers and five vehicles, it is critical to have a Sales Representatives as dedicated as Joe. To recap, in addition to this new JEEP Patriot, my house leases a 2017 and 2015 JEEP Compass, a 2015 Chrysler 200 and I own a 2003 Chrysler Town and Country. I can say that my loyalty is truly focused on my confidence in MOPAR vehicles. (My first car was a 1974 Plymouth Satellite Sebring). We are a family of dedicated MOPAR owners. While I am the original owner of the 2003 van, I will soon be in the market for another vehicle to replace that as well. There will be no hesitation in working with Joe to help meet these needs. For my recent purchase, I was looking for a vehicle for my son Matthew. Matthew is a firefighter for the FDNY. He joined the department in November. Matt’s focus was to lease a new, dependable vehicle. In working with Joe Smith, we decided to lease a JEEP Patriot. In leasing this vehicle, as a probationary firefighter, Matt has piece of mind that he has vehicle that he can depend on, in all-weather to get to and from his firehouse. In addition, my overall experience at the dealership was pleasant and my time spent there was productive. The new ownership seems great; my meeting with Jason in the finance department was also a pleasant experience. The delivery and pick up on Matthew’s new JEEP was outstanding as well. The JEEP was pristine and clean and Joe Smith took the time to sit with Matthew to discuss the features and equipment in his JEEP. I work for a large Financial Organization; at my firm we measure the client’s experience by Net Promoter scores. These are scores based on client satisfaction and whether our customer’s would recommend our company to another firm or client. For my experience on this recent lease purchase, I give Island CDJ and my rapport with Joseph Smith very high Net Promoter Scores overall. I can truly say that if a work colleague, a family member or an acquaintance was in the market to lease or purchase a car, Truck or JEEP, I will advise them to go to Joseph Smith at Island CDJ, in Staten Island NY. Thank you JEEP, Island CDJ and most importantly, thank you Joe Smith. More
Highly recommend Sean Stevens was very helpful, professional and knowledgeable. He provided a pressure free atmosphere. I highly recommend him on your next car buying Sean Stevens was very helpful, professional and knowledgeable. He provided a pressure free atmosphere. I highly recommend him on your next car buying experience. I am a very satisfied customer. More
By far the worst stay away xxxxty place and people C By far the worst dealer shop there is ! Purchased my car and inspection wasn't done it had no fluids still waiting 3 months for a car part never retur By far the worst dealer shop there is ! Purchased my car and inspection wasn't done it had no fluids still waiting 3 months for a car part never return phone calls EXTREME LAZINESS ON THE SERVICE And SALES MANAGER( NESLSON AND MIKE F) they work on a it's not their problem motto once you purchase a car !! Stay away their careless people More
Incompetant Just fpr a Key reprogram On November 25th my husband brought his Grand Cherokee in for a recall appointment. At that appointment he informed that his key fob was working inc On November 25th my husband brought his Grand Cherokee in for a recall appointment. At that appointment he informed that his key fob was working inconsistantly. They re=programmed the key fob. They job was done and he left. Approximately 2 weeks later I was attempting to use the Grand Cherokee and MY key fob wouldnt work.After calling the service department they told us that both keys needed to be re-programmed at the same time.Obviously no one mentioned that when his key was being re-programmed! The next available day my husband could get back to the service department was December 21st and he was told that they couldnt re-program my original key fob, a new fob would have to be ordered and they would call him when it came in-approximately a day or two.(Why didn't the person on the phone tell him that when he called!) Not 15 minutes after my husband left the service department a gentleman from the service depatment called me and asked if my husband could he come back because they left an expenssive diagnostic tool in his car. He complied although inconvenient be cause he was on his way to a heart diagnostic procedure. Ten days passed, no call about the key fob so he called and they told him the key fob was available. He went down there this morning. He was told it would take approximately an hour and AFTER WAITING AN HOUR he was told they key fob WASNT IN! A total waste of his time and an inconvenience of more than a month for us to have only one working fob. I wish he would have kept they expensive diagnostic tool and held it hostage until we got the key fob! Incompetnt! TERRIBLE CUSTOMER SERVICE!! More
Excellent Salespeople All the sales personnel were very courteous and helpful. Our salesperson was very easy to deal with and helped me to choose the right vehicle for me, All the sales personnel were very courteous and helpful. Our salesperson was very easy to deal with and helped me to choose the right vehicle for me, at a very fair price. More
Check your inventory before you say anything We were told by "Bionca" at 10:00AM that a car my son had was in stock and we should come in. We drove over one hour, along with paying tolls, and fou We were told by "Bionca" at 10:00AM that a car my son had was in stock and we should come in. We drove over one hour, along with paying tolls, and found out that the car was sold on Thursday. Naturally, Bionca was out to lunch. They then decided to give us a discount on a new Jeep. Never mentioning they'd help us out for our troubles. More
No pressure in deciding My salesman Sean was very pleasant and helpful. I felt no pressure in having to make my decisions on my purchase as many options were explained and si My salesman Sean was very pleasant and helpful. I felt no pressure in having to make my decisions on my purchase as many options were explained and simplified for me. More
Great experience Overall my experience was great since I get to the place, the people so helpful, my dealer was the most confortable person to deal with. The paperwork Overall my experience was great since I get to the place, the people so helpful, my dealer was the most confortable person to deal with. The paperwork was a little bit longer but It didn't matter cause I got the car I want. AMAZING More
Unhappy and not satisfied Went to trade in lease for a specific car and they sold me a car I didn't request. Went back following day to tell them I'm not happy and they did no Went to trade in lease for a specific car and they sold me a car I didn't request. Went back following day to tell them I'm not happy and they did nothing to justify my issue. Now I'm stuck paying for a car I'm not happy to drive every day. Will never go back here. More
Best experience ive ever had at a dealership. Sean Stevens was extremely helpful in helping us get a new lease. He by far pasted our expectations with his friendliness, and helpfulness and was ver Sean Stevens was extremely helpful in helping us get a new lease. He by far pasted our expectations with his friendliness, and helpfulness and was very honest. Absolutely great customer service! Alex in Finance was very helpful. Would definitely recommend Sean Stevens to other perspective buyers! More