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Island Toyota
Staten Island, NY
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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418 Reviews of Island Toyota
February 27, 2022
I've been a repeat customer at Island Toyota for many years. Dealt with the previous owner... Customer service by Cecilia Sterlacci is the reason is go back. Cecilia S. is the extremely helpful and resp years. Dealt with the previous owner... Customer service by Cecilia Sterlacci is the reason is go back. Cecilia S. is the extremely helpful and respond in timely manner. Keep up the great work and continue as you do! More
by StatenIslandEats
Employees Worked With
Cecilia Sterlacci
February 27, 2022
I have been a repeat customer for the past 12 years. Cecilia is one of the best reps I have seen and now a trusted friend of my family. I know I can send my family members to her for help and she will t Cecilia is one of the best reps I have seen and now a trusted friend of my family. I know I can send my family members to her for help and she will take care of them. Cecilia should be promoted to train other reps on how to take genuine take care of customers. Keep up the good work !!! More
by Andres
Employees Worked With
Cecilia Sterlacci
February 27, 2022
My wife and have been bring our numerous Toyotas to Cecilia at Island Toyota for years now. You honest and fair evaluations from her and so have the many people We have recommended . We have confidence Cecilia at Island Toyota for years now. You honest and fair evaluations from her and so have the many people We have recommended . We have confidence in Toyota, Island Toyota and Cecilia. You would be disappointed. More
by Tom
Employees Worked With
Cecilia Sterlacci
February 27, 2022
Came for an oil change, left with a friendship Good customer service is hard to come by at dealer service centers, but that's not the case with Cecilia at Island Toyota. She is both extremely knowledge customer service is hard to come by at dealer service centers, but that's not the case with Cecilia at Island Toyota. She is both extremely knowledgeable about your vehicle, honest about what you really need, and truly exemplifies what excellence in the industry looks like. I would not trust anyone else with the management of my vehicle's service history, and I'm lucky to have made a good friend along the way. More
by spower30
Employees Worked With
Sal Sciarrino, Cecilia Sterlacci, James Tripoli
February 27, 2022
Cecillia is Courteous, Knowledgeable, Personable & Professional .She has been my service advisor for over 15 years . Island Toyota wouldn’t be the same without her. Professional .She has been my service advisor for over 15 years . Island Toyota wouldn’t be the same without her. More
by Dblv51
Employees Worked With
Cecilia Sterlacci
February 25, 2022
FANTASTIC! ! I always bring my car to Toyota for all my car issues. My service advisors Cecillia and James are there for me. They are always very helpful and kno ! I always bring my car to Toyota for all my car issues. My service advisors Cecillia and James are there for me. They are always very helpful and knowledgeable they explain everything to me and I trust them 100% with my cars.Chuck my mechanic is awesome he takes care of all my car concerns and I feel comfortable and safe driving my car. Service is made very easy and stress free. I wouldn’t take my car anywhere . Love you guys !!! More
by Moestoy03
Employees Worked With
Cecilia Sterlacci, James Tripoli
February 25, 2022
I have been a customer for over 20 yrs. The service is always q Cecelia goes over every detail and makes sure you understand everything before the conversation is completed. She noti The service is always q Cecelia goes over every detail and makes sure you understand everything before the conversation is completed. She notifies you of every update, and when inspections or work must be done before the expiration date. Chuckie then comes to you and asks reasons and what the problems or reasons you are bringing in your car. He listens to your explanation of smells hesitations noises. He then goes to check on your reasons, comes back, and confirms. If he finds anything else, he explains and lets you know what else should be done. While you are waiting, Cecilia makes a u re you are OK. TV coffee bagels magazines and snacks are available. Chuckie will also check back with you while he's working on your car. When finished, your car is cleaned and hosed off and all protective mats are removed.. More
by gracegenco
Employees Worked With
Cecilia Sterlacci
February 24, 2022
Cecilia the service manager is outstanding ! We bring our Toyota and Subaru in for service and can always count on her to explain what needs to be done and why. We bring our Toyota and Subaru in for service and can always count on her to explain what needs to be done and why. Chuck the mechanic does a nice job too. More
by Marc.leichter
Employees Worked With
Cecilia Sterlacci
February 24, 2022
I have owned a Toyota since 2008 and don’t remember a time I have worked with anyone other than Celia. She is the only service advisor I will work with. Her knowledge and integrity is beyond compare an time I have worked with anyone other than Celia. She is the only service advisor I will work with. Her knowledge and integrity is beyond compare and her service Is uncompromised. She is the reason I keep returning to this service center. More
by VBV RAV
Employees Worked With
Cecilia Sterlacci
February 24, 2022
This is my 2nd Toyota that i bring for service. Would not go anywhere else. And Cecilia takes care of me - speeds me out in the morning when im on my way to work & now that im retired she still giv Would not go anywhere else. And Cecilia takes care of me - speeds me out in the morning when im on my way to work & now that im retired she still gives me the best service!! Shes an absolute gem. More
by Judypisces
Employees Worked With
Cecilia Sterlacci
