Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Island Toyota
Staten Island, NY
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
418 Reviews of Island Toyota
February 27, 2022
My wife and have been bring our numerous Toyotas to Cecilia at Island Toyota for years now. You honest and fair evaluations from her and so have the many people We have recommended . We have confidence Cecilia at Island Toyota for years now. You honest and fair evaluations from her and so have the many people We have recommended . We have confidence in Toyota, Island Toyota and Cecilia. You would be disappointed. More
by Tom
Employees Worked With
Cecilia Sterlacci
February 27, 2022
Came for an oil change, left with a friendship Good customer service is hard to come by at dealer service centers, but that's not the case with Cecilia at Island Toyota. She is both extremely knowledge customer service is hard to come by at dealer service centers, but that's not the case with Cecilia at Island Toyota. She is both extremely knowledgeable about your vehicle, honest about what you really need, and truly exemplifies what excellence in the industry looks like. I would not trust anyone else with the management of my vehicle's service history, and I'm lucky to have made a good friend along the way. More
by spower30
Employees Worked With
Sal Sciarrino, Cecilia Sterlacci, James Tripoli
February 27, 2022
I have been a repeat customer for the past 12 years. Cecilia is one of the best reps I have seen and now a trusted friend of my family. I know I can send my family members to her for help and she will t Cecilia is one of the best reps I have seen and now a trusted friend of my family. I know I can send my family members to her for help and she will take care of them. Cecilia should be promoted to train other reps on how to take genuine take care of customers. Keep up the good work !!! More
by Andres
Employees Worked With
Cecilia Sterlacci
February 27, 2022
Cecilia is extremely knowledgeable and helpful regarding the service of my Toyota vehicles. She is the only service rep that I trust and deal with. She is the only reason I keep coming back to Island Toyota the service of my Toyota vehicles. She is the only service rep that I trust and deal with. She is the only reason I keep coming back to Island Toyota- I trust her. More
by tsantore
Employees Worked With
Cecilia Sterlacci
February 27, 2022
I've been a repeat customer at Island Toyota for many years. Dealt with the previous owner... Customer service by Cecilia Sterlacci is the reason is go back. Cecilia S. is the extremely helpful and resp years. Dealt with the previous owner... Customer service by Cecilia Sterlacci is the reason is go back. Cecilia S. is the extremely helpful and respond in timely manner. Keep up the great work and continue as you do! More
by StatenIslandEats
Employees Worked With
Cecilia Sterlacci
February 25, 2022
I have been a customer for over 20 yrs. The service is always q Cecelia goes over every detail and makes sure you understand everything before the conversation is completed. She noti The service is always q Cecelia goes over every detail and makes sure you understand everything before the conversation is completed. She notifies you of every update, and when inspections or work must be done before the expiration date. Chuckie then comes to you and asks reasons and what the problems or reasons you are bringing in your car. He listens to your explanation of smells hesitations noises. He then goes to check on your reasons, comes back, and confirms. If he finds anything else, he explains and lets you know what else should be done. While you are waiting, Cecilia makes a u re you are OK. TV coffee bagels magazines and snacks are available. Chuckie will also check back with you while he's working on your car. When finished, your car is cleaned and hosed off and all protective mats are removed.. More
by gracegenco
Employees Worked With
Cecilia Sterlacci
February 25, 2022
FANTASTIC! ! I always bring my car to Toyota for all my car issues. My service advisors Cecillia and James are there for me. They are always very helpful and kno ! I always bring my car to Toyota for all my car issues. My service advisors Cecillia and James are there for me. They are always very helpful and knowledgeable they explain everything to me and I trust them 100% with my cars.Chuck my mechanic is awesome he takes care of all my car concerns and I feel comfortable and safe driving my car. Service is made very easy and stress free. I wouldn’t take my car anywhere . Love you guys !!! More
by Moestoy03
Employees Worked With
Cecilia Sterlacci, James Tripoli
February 24, 2022
Always a pleasure working with cecilia! Never a problem or misunderstanding, would recommend to anyone. Any question i have she always helps with any needs 👍🏼 Never a problem or misunderstanding, would recommend to anyone. Any question i have she always helps with any needs 👍🏼 More
by Bambino
Employees Worked With
Cecilia Sterlacci
February 24, 2022
Pleased and satisfied with toyota service. Always professional, efficient and friendly. Celia is the best. She is knowledgeable, helpful, goes the extra mile to assist. Can always depend on Ce Always professional, efficient and friendly. Celia is the best. She is knowledgeable, helpful, goes the extra mile to assist. Can always depend on Celia for everything related to my Sienna. More
by jaswas61
Employees Worked With
Cecilia Sterlacci
February 24, 2022
Always a pleasure to work with Cecilia - she is knowledgeable and explains service required in detail. I trust her completely and would only bring my Toyota and Subaru to her for repair. I cannot r knowledgeable and explains service required in detail. I trust her completely and would only bring my Toyota and Subaru to her for repair. I cannot recommend her more highly. More
by mamalele
Employees Worked With
Cecilia Sterlacci
