Isringhausen Imports - Service Center

This is an unsolicited review, submitted because I think there must be other customers in Illinois who would appreciate the service and excellence at every level that I have experienced with EVERY visit to there must be other customers in Illinois who would appreciate the service and excellence at every level that I have experienced with EVERY visit to Isringhausen Imports in Springfield, IL. We currently have a Mercedes E350, two Porsches (986S & 997S cab), a Honda S2000, and a Lexus RX300. Isringhausen sets the standard for a dealership, and no other has pleased us to the degree that Isringhausen has. Whether buying or coming in for service, we are consistently greeted with genuine hospitality. Everyone seems to love their jobs there; many have worked there longer than we've been coming (since 2002). We haven't purchased a new (just two used) car there, but can't imagine how we'd be treated any better if we had. Invoices are always explained in detail, any available coupons are added without my having to ask; I appreciate the empathy, accuracy, and value. If I can bring in a little 12-year-old Boxster and leave feeling as if I'm their best customer, that they, too, love my car, and that I have 'friends' keeping my car in good condition, surely you, too, would experience this personal service. I think the people Isringhausen hires become part of their family, that the customer service culture starts at the top and filters down to every single employee. I appreciate the contributions Isringhausen Imports makes to the community, the open houses, the tech sessions for Porsche owners, and the welcome received when 'just browsing'. I love getting to sit among the gorgeous cars while I wait for service or run an errand in a new MB 'loaner'! I appreciate the big jar of chocolates, the Starbucks, the clean restrooms, the great location, the beautiful showrooms, and, of course, the incredible cars ... but, mostly, it's the employees who impress me with the way they do their jobs. I appreciate the way the sales consultants (I used that noun on purpose, as they are great guys to consult with, not just guys to buy from) work together for your convenience and don't act like other 'sales' associates who pounce on you like a target. I like the way Isringhausen employees truly admire their BMW, MB, and Porsche lines. Every time I leave, my car has been properly serviced, the bill is correct/explained, the car is washed/dried and parked for easy departure ... it's always been a positive experience, always satisfying, and stimulating, actually. I love knowing they actually race and participate in Porsche motor sports, that they support the local Porsche club, and that the work they've chosen is also a passion where excellence is expected. Am I overstating? So far, for over a decade, I could have written these words at any time; so far, I have not been disappointed and have learned how to better appreciate my car(s) because of the relationships at Isringhausen. And, remember, I'm a little customer ~ but, I can't imagine how better I'd feel if I had spent any more there. And, I appreciated how nice they were to my youngest son when he brought the Boxster for me. It is a pleasure to recommend Isringhausen! More

They didnt honor the warranty on a 1300 dls repair when they call me about price to fix they said that valve covers and timing cover, clem didnt check that the car was repaired there and when i told him he they call me about price to fix they said that valve covers and timing cover, clem didnt check that the car was repaired there and when i told him he reply that may be if tight the cover it was ok however in order to change the timing cover gasket they would have to remove valve covers there fore i will pay labor its the first time i seen that valve cover has to come off to change timing cover and i havent check on it, also engine light was on due to a sensor i discnect and they say repair would be 1300 dls for some pump that it was FAULTY he said labor is like sky way up there and they are not honest More

We bought our Mercedes from Geoff Isringhausen and I couldn't be more pleased with both the sale, and the service we recieved today. The drove a loaner 90 miles one way to give me when my car needed to couldn't be more pleased with both the sale, and the service we recieved today. The drove a loaner 90 miles one way to give me when my car needed to be serviced, and then when the loaner had a problem, drove over with another one! The also honored our warranty even though they could have argued about it. The pricing they gave us on the car was very fair, and the car was as represented. I would recommend them for the purchase of any luxury car. More

Beware of these Guys. They have had my car longer then I have. They say things like we will look at your car. Notice they did not say fix. Well I guess they could have painted a picture of it by now. The fi have. They say things like we will look at your car. Notice they did not say fix. Well I guess they could have painted a picture of it by now. The first week they look at it and tried to fixed many problems. I drove the car 5 miles down the road and one of the sme promblem came right back than another on the way back to the dealership. Wow did they fix it or dod they break it. Well I was promised my car on Monday. Called Clem and he reported that he hasn't even order the parts yet. You guys can do better by going to someone who will give you service. Stuff like a loaner, a call back, A drive with the car after service to see if your happy. I rated them a 5 for Friendliness cause there only to happy to take your money and keep your car for weeks at a time. More