J Allen Toyota

I waited 18-20 months (46000 miles) with 5 or more request to get resolution to a problem with my 2012 Sequioa purchased at Allen Toyota. Some of the request never showed up on the work order, which g request to get resolution to a problem with my 2012 Sequioa purchased at Allen Toyota. Some of the request never showed up on the work order, which gave me the impression that I was not being taken seriously or the service people were not trained well? The engine has missed since 5000 miles, so there was no alternative except to go to Toyota direct with the problem. Once I expressed this sentiment in a phone call with the dealership back in December or January, I was informed that Toyota would be contacted and they offered a solution. This did not fix it, so we went back in March and the fuel pump was replaced, presumably a Toyota recommendation. We are now testing this fix to see if it worked, time will tell. The satisfaction we have received from service is the relationship with Will Johnson. Once we began working exclusively with Will 4 or 5 months ago, we got on a path toward resolution and hopefully this last part replacement will be the end. It seems to me as a business owner, that dealing with a loyal customer with a new purchase, would have made the importance of fixing this problem a high priority, instead it lingered for 18 months. The fuel pump being defective, it seems like, should have been an easy check from the beginning. This is my families 9th Toyota and 4th purchased from Allen Toyota. Needless to say it has been a major disappointment, not to mention the gas I have wasted with the engine not running as designed. More

The service folks are sometimes rude and yes it can seem like they just don't care. Mrs Kathy was the only real good one. like they just don't care. Mrs Kathy was the only real good one. More

Allen Toyota is a dealership I know I can trust to do the best job possible for me as they take care of my vehicle to keep it running in top condition for as long as I have it. Will Johnson in particular, wa best job possible for me as they take care of my vehicle to keep it running in top condition for as long as I have it. Will Johnson in particular, was friendly, courteous and professional to work with. He made sure I was comfortable while waiting for my car to be serviced, went over everything that had been done to my car and the results of the tests that were run and walked me over to the cashier. By the time I finished there, he had already scheduled my next service appointment and had my appointment card waiting. The dealership showroom was clean and relaxing with fresh coffee and popcorn available along with a relaxing aquarium or television to watch in the sitting area. Very relaxing, making waiting for my car to be serviced a pleasant experience. I highly recommend Allen Toyota to anyone in the market for a new or used car! More

Will in the service center was very friendly and professional. I had the 5k service done on my car, there for less than an hour!! professional. I had the 5k service done on my car, there for less than an hour!! More

I brought my car in for the recall. Also received an oil change. Promised for noon pick up and it was ready at noon and got a complimentary car wash change. Promised for noon pick up and it was ready at noon and got a complimentary car wash More

As usual, the personnel were professional, courteous, and helpful. Everyone made me comfortable. The cost was a bit high, but I believe "you get what you pay for", and the qwuality of the workmanship is what helpful. Everyone made me comfortable. The cost was a bit high, but I believe "you get what you pay for", and the qwuality of the workmanship is what matters; it was excellant! More

I was very impressed with the Customer Service provided at Allen Toyota. From the moment I drove my car into the service center, without even having an appointment, I was greeted very curtiously and when at Allen Toyota. From the moment I drove my car into the service center, without even having an appointment, I was greeted very curtiously and when I entered the service center, Will Johnson introduced himself and told me that he would be assisting me. He provided very professional service and was very accommodating. The technician who worked on my car should be commended because he performed and outstanding job in correcting the problem. When I left the service center, I was very happy and pleased with the repair on my car and my car drove very nice and quiet. I will continue to use your Allen Toyota Service Center to perform repair work on my car. The reception area is very comfortable and relaxing and I loved the fact that popcorn was provided. All of the customers waiting for their cars to be repaired were calm and relaxed. That was an indication to me that the customers were satisfied because they receive excellent service. Thanks again to Will Johnson and the service technician for performing a job well done! Glenda Woodard Owner, Lexus ES 350 More

Everybody that works at Allen Toyota is very nice and polite. Jim Ferguson was our sales person and showed us several cars that met our requirements. The last car he showed us had everything we wanted. H polite. Jim Ferguson was our sales person and showed us several cars that met our requirements. The last car he showed us had everything we wanted. He is very friendly and not a pushy salesman. He took his time with us and that means alot to me and my wife. Melissa Myers was able to get us a great payment and worked hard to get us the payment. I highly recommend Allen Toyota. Jim Ferguson is the best salesman I have ever worked with and Melissa Myers is a great finace person to have on the Allen Toyota team. They both worked to get us what we wanted. Thank you to both, Robert and Jennifer Miller More

The only thing that I would like to see improve is the amount of time it requires to get the service down if possible . I was there for over 2 hours for oil change and check up with exception of fuse chan amount of time it requires to get the service down if possible . I was there for over 2 hours for oil change and check up with exception of fuse change for car charger plug. More

This has to be the best vehicle service department on the coast. All of the personnel are extremely friendly and courteous. The service and parts department are spotless. It is awesome that they offer compl coast. All of the personnel are extremely friendly and courteous. The service and parts department are spotless. It is awesome that they offer complimentary beverages and snacks while waiting for your vehicle. Your car is returned to you vacuumed and washed. More