J Allen Toyota

My 2013 Venza suffered a very complicated series of electrical malfunctions since ownership. The end result was a blown fuse that couldn't be traced. It required the assistance of a Toyota troubleshoot electrical malfunctions since ownership. The end result was a blown fuse that couldn't be traced. It required the assistance of a Toyota troubleshooter from Houston Texas. After 15 or so days in the shop and 3 episodes of a blown fuse we no longer trusted the Venza to take on a trip. Robert Barr did all he could with a very positive attitude and excellent wotk ethics. Working with Mike Hall and James Usey, we reached an agreement to trade the vehicle. Heather Fain needs more training/experience in dealing with customers who have service issues as she turned her back on me with out saying a word, and walked off while discussing the length of time in the shop. Lee Parmeter More

I bought a 2014 Tacoma in January. John, James & Melissa gave excellent customer service from start to finish! John & James found the truck I wanted. Melissa was able to help get the payments I c Melissa gave excellent customer service from start to finish! John & James found the truck I wanted. Melissa was able to help get the payments I could afford. If you're looking for a new or used vehicle, you will get great customer service with these folks! Thank you everyone! I love my truck! More

I had a question regarding a noise with which I was not familiar. I was concerned that there was a problem with my brand new truck. James encouraged me to bring it in so that it could be serviced if nece familiar. I was concerned that there was a problem with my brand new truck. James encouraged me to bring it in so that it could be serviced if necessary. When I explained the problem to Jim, he told me that this was a normal sound due to "advanced technology". He took me to another new truck and showed me that it made the exact same sound. I am no longer concerned. Thank you so much, James & Jim! More

Will in service does an excellent job. Keeps me informed. Terry who is the lot guy, I believe, went above and beyond... they forgot to run my car through the car wash as I had a coupon. Terry n informed. Terry who is the lot guy, I believe, went above and beyond... they forgot to run my car through the car wash as I had a coupon. Terry noticed and took care of it. Roland the service person who taxi's to and from the dealership is always very nice. More

Great service and quick service. Thank you. Dennis was very friendly and helpful.I was able to come in at a very convenient time on a short notice and appreciated that. very friendly and helpful.I was able to come in at a very convenient time on a short notice and appreciated that. More

Had recall done and got oil change. Everyone was friendly. Just got a little scared today. I'm at work and found out one of my lug nuts fell off. My dad found it at his house and said he could put i friendly. Just got a little scared today. I'm at work and found out one of my lug nuts fell off. My dad found it at his house and said he could put it on but said to make sure the others are tight. More

Great work with my car they are quick and Great with my car and I get good gas mileage out of it and I would recommend it to all my friends car and I get good gas mileage out of it and I would recommend it to all my friends More

Service was great and look forward to doing business in the future!!! I have referred family members because of the great service provided. Thank you the future!!! I have referred family members because of the great service provided. Thank you More

Great service from contact through completion!! From scheduling the appointment to the service provided at the dealership...everything was smooth and friendly. Very professional in every aspect. scheduling the appointment to the service provided at the dealership...everything was smooth and friendly. Very professional in every aspect. More