J.C. Lewis Ford - Service Center

We came in from out of town this dealership went out of their way to help us get back to our vacation plans. They are all professional virtuous and very friendly people. We can see why they have been in bu their way to help us get back to our vacation plans. They are all professional virtuous and very friendly people. We can see why they have been in business for 100 yrs. even employees we was not dealing with went out of their way to make us feel at home in a sincere way!! Thank you More

I was in a real pickle when my Expedition started giving me a hassle. When i pulled into the service drive i was immediatly greated Chase Roble. Instantly i felt at home, and thought "this guy knows his stu me a hassle. When i pulled into the service drive i was immediatly greated Chase Roble. Instantly i felt at home, and thought "this guy knows his stuff" There was some what of a wait, granted the problem i had was somewhat considered a big deal. All in all the situation was handled accordingly, and promptly by Mr. Roble. When the service was complete, i was asked if the service was to my satisfaction, and if there was anything else they could do for me by Calvin Turner, and Chase. I was most satifisfied and from that day forward im a customer for life of JC Lewis Ford, and their service team. Ford for life! More

While vacationing in Savannah the ABS system on my Ford Escape Hybrid malfunctioned. Larry was able to obtain the part and have my vehicle repaired in an afternoon. He kept me informed throughout the proce Escape Hybrid malfunctioned. Larry was able to obtain the part and have my vehicle repaired in an afternoon. He kept me informed throughout the process and answered all of my questions. A great experience. More

My air conditioning has been giving me trouble the last few weeks. I took the car to JC Lewis Ford to see about having the air conditioning system looked at and also to have a battery replaced. They replac few weeks. I took the car to JC Lewis Ford to see about having the air conditioning system looked at and also to have a battery replaced. They replaced the battery (charing me a $20 installation charge that they never mentioned in their price quote). I also had a blinker light replaced for $18 which is outrageous. For ~$94 they looked at my air conditioner and determined I needed a whole new system (stating my compressor was bad and that some tube to the air conditioner was plugged up) and that the estimated cost would be $1800. To their credit, when I complained about the costs of the services I had done on the car, they lowered the charge to look at the air conditioner by half. When I inquired about lowering the cost of their estimate for replacing the air conditioning they said they could reduce it by a little. I took the car to another location and the air conditioning estimate is ~$800. Less than half the cost of JC Lewis Ford. More

Where do I start? I have had nothing but problems with this dealer service department. First it was with my 97 Expedition that they could never find the cause of an engine miss, I found that one. Then i this dealer service department. First it was with my 97 Expedition that they could never find the cause of an engine miss, I found that one. Then it was with my 2002 Focus (that I bought from them). I have had the car in 7 times for a coolant leak with in 2 weeks, they eventually found after I pointed it out to them. The clutch master cylinder was replaced (at cost to me but the car was under warranty) and it took 3 return trips for them to get the clutch and cruise lock out switches set, they claimed it wasn't their fault even though they had just replaced the clutch master cylinder and had the pedals disassembled, eventually they took care of it after I got quite loud with them. The final straw was a clutch throwout bearing that they claimed wasn't warrantied and wanted $2000 to repair, but the next dealer in Springfield I took it to replaced under warranty and was surprised JC Lewis denied it. Recently I purchased a 2008 Super Duty Diesel (from a dealer in TX), I took the truck in to get some small cosmetic issues resolved. The "service advisor" just gave me a run around. When I purchased my Focus from them in 2002, they were sneaky and tried to change the terms of the contract, it wasn't until I threatened to walk that they honored the terms originally set forth (Ford 0% financing). I recently visited to purchase a 2008 Super Duty, their prices were way above the competition and they tried to be sneaky with the pricing. I purchased a truck in TX and saved an additional $10,000 over JC Lewis' price. I refuse to buy any thing from them or take my vehicles to them. They are disinterested in honoring warranties and their mechanics are incompetent. I have heard similar horror stories from co-workers and military personnel I work with. I guess JC Lewis feels they are the only game in town and you are stuck with them. This dealership represents all that is wrong with the American Automobile industry. Since Ford dealerships and service centers are not part of the Ford Corporation, this dealership can run amuck with no accountability. You are take a chance with your safety and your wallet if you visit this dealership. Sorry to be so harsh, but the truth will set you free. I am glad I am moving from Savannah and hopefully I will find a new and better dealership. More

Dealership refuses to "duplicate" that the fuel pump is going out. It is covered under Ford's ESP. I took my vehicle to another mechanic who showed me that the fuel pump is losing pressure. The pump is going out. It is covered under Ford's ESP. I took my vehicle to another mechanic who showed me that the fuel pump is losing pressure. The dealership refuses to allow me to show them the difficulties I have getting the car to crank, refuses to allow the mechanic show me that the pressure is normal, and refuses to acknowledge the other mechanic's statement. How can I prove my problem? Why won't they let me; because then they would have to replace it and they would lose revenue. See <br><br>http://www.detnews.com/2003/autosinsider/0308/03/c01-234479.htm <br><br>that states why. <br><br>I must say that my salesperson is very nice and appears to be on my side on trying to get this problem fixed. It appears that he is trying to help me out, but my vehicle is not fixed yet. <br><br>For further information, please email me at germany_lori@yahoo.cm More