201 Reviews of J.C. Lewis Ford - Service Center
Great service. Dropped my vehicle off the night before appointment, which was helpful. Standard servicing was completed quickly. Completion was communicated quic Dropped my vehicle off the night before appointment, which was helpful. Standard servicing was completed quickly. Completion was communicated quickly and clearly, including cost, via text and email. Received truck back washed and ready to go. More
Everyone was great. Chad, Peter Hershey, John G. Very professional and friendly. A joy to do business with Chad, Peter Hershey, John G. Very professional and friendly. A joy to do business with More
Delayed service, poor communication and filling false claims with insurance company , had to request manager for information claims with insurance company , had to request manager for information More
DO NOT TRUST THE SERVICE CENTER AT JC LEWIS IN SAVANNAH WITH YOUR VEHICLE!! They have had my vehicle since the 10th of July for warranty work and still have not even completed the diagnosis yet. I had an a WITH YOUR VEHICLE!! They have had my vehicle since the 10th of July for warranty work and still have not even completed the diagnosis yet. I had an appointment on the 18th and was told today that the appointment is only to speak to a service writer and the repairs don't start for seven to 10 days later which is absurd! Even if that is how they work we are still passed the ten day mark. Meanwhile I am over the 2,500 dollar mark in rental car fees that I cannot get reimbursed for because they have not submitted warranty claim to Ford yet. To make matters worse they told me last week that they had submitted the claim to Ford but the Ford warranty department wanted more information before they would cover the claim but, when I called the warranty department they told me no claims had been submitted yet. This is also not just a one time thing, in March of this year I took the truck to them for another warranty issue for the TCM. Again I had to pay out of pocket for a rental even though the warranty is supposed to cover a rental because they didn't submit the paperwork. Additionally the repair was not done correctly and I had to take the truck back to them and sit in the waiting area from 9 in the morning till after 3 in the afternoon for them to fix something that they messed up. Lastly, the current issue is probably related to the original repair as all of the issues have been drivetrain related and the truck hasn't been right since it went into their shop. I will definitely be taking my business and vehicle elsewhere in the future and I suggest you do the same! More
J.C. Lewis Ford is the BEST! Very professional and knowledgeable folks over tell. They did everything possible to make sure we were Comfort. They were amazing HIGHLY RECOMMEND knowledgeable folks over tell. They did everything possible to make sure we were Comfort. They were amazing HIGHLY RECOMMEND More
Is Ford dealership in Savannah and Hinesville is shutdown?? Why it is hard to get set an appointment through online and over the phone? Service! shutdown?? Why it is hard to get set an appointment through online and over the phone? Service! More
In Feb 2020 my F150 had a maintenance problem from serving the transmission in Nov 2019. Luke Miles went out of his way to insure this was corrected and repaired in expedited time period. Luke called serving the transmission in Nov 2019. Luke Miles went out of his way to insure this was corrected and repaired in expedited time period. Luke called and gave me updates as the repair was bring performed. This service rep to me is the best I've seen in my 40 years of owning various Ford's and dealing with other service departmens. Definitely give Luke Miles and the service division the highest rating anyone can give. Great job guys glad to do business with you all More
Service Department experience- Evan John Christoffels I was driving from South Florida to North Carolina when I made the foolish mistake of pumping 11 gallons of gasoline into my 2019 Ford F-250 6.7L dies I was driving from South Florida to North Carolina when I made the foolish mistake of pumping 11 gallons of gasoline into my 2019 Ford F-250 6.7L diesel. Lucky for me I realized what I had done right before I started the motor so I knew there wouldn’t be serious damage, however I needed to solve my problem of getting back on the road as soon as possible to get to my North Carolina beach house vacation. That is where service advisor Evan John Christoffels and J.C. Lewis Ford dealership comes into play. I called several local Ford dealerships near where I was located in southeast South Carolina, and they all said they would be unable to touch the vehicle for at least 2 days due to their service departments being heavily backed up. That just didn’t work for me so I called another dealership a little further from where I was and explained my situation over the phone, and they said to tow it into them and they would do the absolute best they can but they can’t make any promises. That dealership was J.C Lewis Ford, and that was music to my ears because it at least meant that there would be a chance at getting back on the road that night. I arrived to the dealership with my vehicle on a flat bed tow truck at about 4:15pm, knowing that the service department closes at 6pm. I walked in and was greeted by Evan John Christoffels whom to my surprise greeted me with the utmost welcoming, professionalism and kindness that I have ever seen out of a service advisor in my entire life; and I have owned 6 different make of vehicles in just the last 3 years. After I had explained my situation to Evan, he told me that they were very busy but that he would do his best and try to get 3 mechanics on the job and get it done by closing that day, or even stay after closing to finish the job; just so that I wouldn’t have to go and stay in a hotel and add to my expenses. Evan impressed me more than anything that day when the truck was all ready to go and fueled up by 6pm sharp. When I was on the phone with other dealerships they had said the job would normally take about 6-7 hours with one technician to properly drop the fuel tank, completely drain it dry and clean it out with diesel fuel as well as doing the same process to the fuel lines and pump, and then perform a road test. They also topped off my DEF fluid which was running slightly low. I was back on the road within one hour and 45 minutes after the flat bed had dropped my vehicle off; and keep in mind I had no appointment. I actually paid substantially less for the job then I had figured it would be in my head as well, which was quite the delightful surprise! Evan John Christoffels helped me out so much and I can’t thank him enough, he is a true asset to the J.C. Lewis Ford dealership and must be recognized. Thank you Evan, and thank you J.C. Lewis Ford! More
Does not value the customer I took my vehicle here to get it checked when my check engine light came on. I dropped off my vehicle and it sat for an entire business day and no one I took my vehicle here to get it checked when my check engine light came on. I dropped off my vehicle and it sat for an entire business day and no one serviced my car. I was not contacted by the service department to be told I’d have to leave my vehicle there over night. I had to call multiple times just to get someone to answer right before they closed. The next day it was looked at and I was called and told that they didn’t have the part in and to come pick up my vehicle. I was inconvenienced for two days without a car to pick it up and it still not be fixed. Every person I had contact with at this dealership was rude. The service department manger himself called me to defend his employees as to why they didn’t contact me in a timely manner and never apologized for the rude treatment I received while there. They do not value their customers. More