J.D. Byrider

I purchased an Explorer on March 23, 2024. We got approved and was excited to have a car. We were reassured that "they only buy certain makes and models that are known for not having many We got approved and was excited to have a car. We were reassured that "they only buy certain makes and models that are known for not having many issues. That's why we can offer the service warranty. Otherwise it would bite them in the butt and they eat all of the cost." So the 45 minute process turned into 5 hours. we signed and drove off. And that very next day the check engine light came on and my heart sank. I live an hour away from the dealership. We got the code read and saw it was the thermostat in the engine. We brought the car up there, left it over night and picked it up the next afternoon. I turned the car on and noticed they programed my key so that I could not drive over 80mph and if I hit 70mph it would start dinging saying I was nearing max speed. That was very annoying driving on 485. They also made it that I could only listen to radio at half volume. If the passenger seat was holding my bag it thought it was a person and I could not listen to my radio until I either removed it or buckled it in. I called and they said that service department had the administrative key and needed to bring it in for them to adjust it. They should not be able to control how I want to drive my vehicle. Moving on besides that. The day after the repair the engine starts overheating so I pull over and it is spewing anti freeze everywhere. I called and have to have it towed again so twice in one week for repair. I call the finance department and tell them I no longer want the vehicle and want to cancel the contract even if I have to eat my deposit. She begins to say we'll that is your prerogative because we are willing to fix it but we can't give any money back and yadda yadda. I said that is fine we will discuss it. I don't appreciate the misleading of selling "cars not known to have many problems" to having a repair every two days. I refuse to sink my hard earned money into a pit. I will have lost more money dealing with tows and travel and inconvenience they do not cover, then to cut my losses before that first payment hits. I'm giving it back and canceling my contract. Don't buy here. They sell for 3 times their value and high interest with bad quality vehicles. They prey on the desperate. My husband and I were paying $2000 a month on a rental car until we could buy one which drained our savings and left that as the only option. Now we have bought electric scooters to get us point A to B so we can save that 2000 and buy new. I should have listened to my gut when I wanted to buy new in the first place. This just put the icing on the cake. I will Never come here ever again and I will tell others not to either. If I hear people mention this place, I will tell my horror story. And I know I'm not alone because when I brought the car in for service another two people with the same issue and one was there and bought a car the same day I did. Do not be fooled by the persuasive talk. They are just good at their jobs. More

I just purchased me an explorer. The sales woman Taylor was awesome she went above beyond to get me riding. She was kind and I felt like she really cared about my situation. The whol The sales woman Taylor was awesome she went above beyond to get me riding. She was kind and I felt like she really cared about my situation. The whole crew made me feel like I was there family. Great saleswoman Taylor I definitely refer people to them and make sure you ask for Taylor she’s the best More

I came to the service department after hearing something loud from my vehicle that was very concerning. Candace at the front desk of service l was so helpful to me and so very patient in addressing my conce loud from my vehicle that was very concerning. Candace at the front desk of service l was so helpful to me and so very patient in addressing my concerns and ensuring my needs would be met. I am grateful that JD hires such quality employees to assist people in their time of need. More

I have our purchased 3 cars through Byryder. Dan with CNAC is wonderful to work with and is always so helpful! Dan with CNAC is wonderful to work with and is always so helpful! More

Had a great experience it was simple and easy. . everyone was very nice and helpful.. thanks Cole Laney . everyone was very nice and helpful.. thanks Cole Laney More

Dan in the finance department is awesome. He is always very helpful and knowledgeable. I have been a customer for years and he has always been great. He is always very helpful and knowledgeable. I have been a customer for years and he has always been great. More

Kathy Brown really raises and sets the standard for excellence at this dealership! She always takes time to thoroughly answer my questions and is remarkably polite!! Thanks so much Kathy brown and jd b excellence at this dealership! She always takes time to thoroughly answer my questions and is remarkably polite!! Thanks so much Kathy brown and jd byrider! More