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J.L. Freed Honda
Montgomeryville, PA
1,520 Reviews
Thank you for taking the time to visit our dealerrater page.
We’re a family owned business that has been operating since 1883! That is a tradition of service that no one can come close to matching.
Honda has recognized JL Freed’s achievements by awarding us their prestigious President’s Award trophy for 2009 and 2010.
In our modern new car showroom, our award-winning representatives will gladly answer all of your questions in a relaxed atmosphere. In our dedicated certified showroom you can browse the cleanest pre-owned cars in the area. When you’re ready for service, you’ll be pampered with our indoor drive-in valet parking.
JL Freed’s goal is to make certain that our clients enjoy every phase of their ownership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,520 reviews
November 09, 2018
Love the service Dept We went in for inspection and check up for our 2014 Honda Pilot. You drive into a covered service area, tell them why you are there they wish the ca We went in for inspection and check up for our 2014 Honda Pilot. You drive into a covered service area, tell them why you are there they wish the car away and you go inside to register. The waiting area has comfy chairs with 2 rooms one with tv and a quiet room. There is free coffee, bottled water and fresh baked cookies. The most relaxing waiting area ever! Speedy thorough service, detailed verbal and written explanations on what was done and what will need to be done in the future. The car is brought into the covered area and off you go! Really wonderful experience More
by Deb&Brian
Employees Worked With
Brandon, Patrick Colucci, Chris Ofner
November 09, 2018
J.L.Freed Honda I have dealt with J.L. Freed many times over a lot of years. I have never been disappointed. The staff is friendly, competent, courteous, and professi I have dealt with J.L. Freed many times over a lot of years. I have never been disappointed. The staff is friendly, competent, courteous, and professional. I would and I have recommended J.L. Freed to friends. More
by CRONEY10
Verified CustomerEmployees Worked With
Patrick Colucci, Ron Miller, Chris Ofner
November 09, 2018
Wonderful Dealership ! I recently purchased a 2018 Honda CRV at J.L. Freed. The service was excellent ! From the sales rep Patrick Colucci (he was very knowledgeable as he i I recently purchased a 2018 Honda CRV at J.L. Freed. The service was excellent ! From the sales rep Patrick Colucci (he was very knowledgeable as he is a Honda owner and he had nothing but good to say about the dealership.} We would highly recommend this place to everyone. Also , I wanted to say that Chris Beck the finance manager did a great job for finding us the best finance rate. More
by LDH
Employees Worked With
Patrick Colucci, Chris Beck
November 09, 2018
2018 Honda Civic The purchase was pretty standard as I upgraded from my 12-year-old Honda Accord for a 2018 Honda Civic. My salesman, Jacob was kind, considerate. We The purchase was pretty standard as I upgraded from my 12-year-old Honda Accord for a 2018 Honda Civic. My salesman, Jacob was kind, considerate. We worked out a deal and the purchase was made on a Saturday. As my bank had Fed-exed the check to JL Freed and payment wouldn’t be received until Monday, Jonathan Dorf, the sales manager, who had introduced himself to me a few days before the price agreement was made, came over and knowing the payment was literally in the mail, trusted me to say, “Don’t worry about driving back up here to pick up the car. Just take it home now.” My wife drove the car home, but it was the level of trust that Jonathan displayed that tells you all you need to know about integrity, and customer service of JL Freed. My wife purchased a car from them a few years ago and although we won’t be in the market for a new car in a few years, we’ll return for JL Freed for their trust, reliability and stellar customer service. More
by JOHN R
Employees Worked With
Debbie Ewer, Jonathan Dorf, Jake Klein
November 08, 2018
Like more toyota-like service I love my Honda but the service center at the nearby Toyota dealership was a better experience. I usually had the same service person who was very kno I love my Honda but the service center at the nearby Toyota dealership was a better experience. I usually had the same service person who was very knowledgeable about my car and I was in and out quicker. More
by BEVERLYBENNERMILLER
Employees Worked With
Ron Malone, Matthew Beatty
November 08, 2018
Poor and Slow Communication My van was towed in on a Tuesday. It was diagnosed quickly and could have been fixed the next day. The problem was that every time I had a question (l My van was towed in on a Tuesday. It was diagnosed quickly and could have been fixed the next day. The problem was that every time I had a question (like is there an aftermarket part or a salvage part...) I could not get an answer. I was talking to a liaison (Melissa) and sometimes it would take more than 24 hours to get an answer. I use the van for my disabled son and don't use it all the time and was trying to not spend a lot on it, so I was trying to save on parts. I needed answers to make decisions about service. I suppose I was expected to just hand over my credit card without asking questions. It was 8 days before repairs were done because the communication was so convoluted. I could have talked to someone in service for 5 minutes and gotten alll my questions answered VERY FRUSTRATING! I cannot speak to the quality of the service as I just got the van back so today it’s fine but over $1000 for a starter and new battery it better be stellar. I really loved this dealership until now. It’s just crazy how this was handled. I won’t be back. PS - just picked it up yesterday and the check engine light was on!!! I guess since I only paid $1050 and change I didn't deserve better service? I'm not happy. More
by Van Mama
Employees Worked With
Melissa, Brandon in Service, Michael Sipes
November 08, 2018
Great job as always. Always do a great job, In and out as quickly as possible. I like short and sweet answers and I have to get to twenty five. Always do a great job, In and out as quickly as possible. I like short and sweet answers and I have to get to twenty five. More
by JOEGAP3
Employees Worked With
Michael Sipes
November 08, 2018
Best Service Ever I actually enjoy coming to J L Freed for car service and it's the reason I keep buying Honda products. Everyone is so nice (especially Michael) and I I actually enjoy coming to J L Freed for car service and it's the reason I keep buying Honda products. Everyone is so nice (especially Michael) and I totally trust every single person at J L Freed. More
by kelly.bushnell
Employees Worked With
Michael Sipes
November 08, 2018
Service Dept. JL Freed Service Department provides excellent customer service! Brandon Cassidy was very helpful, professional and friendly. This is why I will only JL Freed Service Department provides excellent customer service! Brandon Cassidy was very helpful, professional and friendly. This is why I will only get my vehicle serviced at JL Freed. More
by DanJ61289
Employees Worked With
Brandon Cassidy
November 08, 2018
J.L Freed does a great job - above and beyond. Excellent in every way and the cookies aren't bad either. They inspected he automobile and replaced the rear shock absorbers. We will continue to us Excellent in every way and the cookies aren't bad either. They inspected he automobile and replaced the rear shock absorbers. We will continue to use this dealer. More
by SHARP7026
Employees Worked With
Chris Ofner
