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J.L. Freed Honda
Montgomeryville, PA
1,520 Reviews
Thank you for taking the time to visit our dealerrater page.
We’re a family owned business that has been operating since 1883! That is a tradition of service that no one can come close to matching.
Honda has recognized JL Freed’s achievements by awarding us their prestigious President’s Award trophy for 2009 and 2010.
In our modern new car showroom, our award-winning representatives will gladly answer all of your questions in a relaxed atmosphere. In our dedicated certified showroom you can browse the cleanest pre-owned cars in the area. When you’re ready for service, you’ll be pampered with our indoor drive-in valet parking.
JL Freed’s goal is to make certain that our clients enjoy every phase of their ownership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,520 reviews
November 08, 2018
Pa State Inspection As always, I get such great service at JL Freed. From the awesome service drive through, the cordial gentlemen that greet you and valet your car, to As always, I get such great service at JL Freed. From the awesome service drive through, the cordial gentlemen that greet you and valet your car, to an extremely great service write-up by Mike Sipes. Mike is a CLASS ACT!!! This gentleman makes you feel important and appreciated. He makes getting service on your car a pleasure, not a chore! The pricing is super fair and the shop is so clean and extremely well-lit. Bravo JL Freed! More
by eric112273
Verified CustomerEmployees Worked With
Matthew Beatty, Michael Sipes
November 07, 2018
Not exactly “Express Service” I scheduled an oil change for Monday at 9:30AM. However, I was somewhat confused when I arrived and was told it was going to take 90 minutes. I expla I scheduled an oil change for Monday at 9:30AM. However, I was somewhat confused when I arrived and was told it was going to take 90 minutes. I explained that I had scheduled an appointment online and was expecting it to be quicker, but instead I was told that doesn’t matter and I shouldn’t be able to schedule oil changes online — even though I received a confirmation email stating I had an appointment for that morning. The service took almost 2 hours. Not exactly “Express Service.” More
by CJM
Employees Worked With
Do not recall
November 07, 2018
They showed me TLC I called for a routine check-up on my new Odyssey. It turned put I was way overdue for a state inspiration. They said can you come down now? Thanks! I called for a routine check-up on my new Odyssey. It turned put I was way overdue for a state inspiration. They said can you come down now? Thanks! More
by bobgreenwd
Employees Worked With
Chris Beck
November 07, 2018
Short and Sweet.. Awesome experience.....made the car buying process as simple as possible. Jake's product knowledge really helped me make the right decision on what Awesome experience.....made the car buying process as simple as possible. Jake's product knowledge really helped me make the right decision on what car to purchase. I would definitely go back for my future car needs! More
by adriannarey7
Employees Worked With
Jake Klein
November 07, 2018
Quick and efficient Everyone there is friendly and professional. Usually car is repaired within the time promised. Customer is kept posted with updates. All repairs are f Everyone there is friendly and professional. Usually car is repaired within the time promised. Customer is kept posted with updates. All repairs are fully explained. An overall good experience! More
by ROCKSLAG007
Employees Worked With
Brandon, Holly, Chris Ofner, Michael Sipes
November 06, 2018
Unable to fix vehicle after numerous attempts Vehicle has been back to dealer several times to fix a problem with rain water leaking into car. Problem still not fixed after many attempts. The de Vehicle has been back to dealer several times to fix a problem with rain water leaking into car. Problem still not fixed after many attempts. The dealer did provide me a free loaner car when keeping my car overnight, which they maybe were not obligated to do. More
by ththththth
Employees Worked With
prefer not to mention
November 06, 2018
bought the car i wanted with no hassle. priced fair. very easy car buying process. there were no photos of the miata I was interested in, so salesperson Pat Colucci immediately took the pix and emailed very easy car buying process. there were no photos of the miata I was interested in, so salesperson Pat Colucci immediately took the pix and emailed them to me. went to see it, bought it, drove it home. no negative issues. More
by GOFIGURE23
Employees Worked With
finance manager, Patrick Colucci
November 06, 2018
Oil Change/21 Inspection New Battery needed, great catch!!! Check ups are needed to realize the worn areas. Especially, when under warranty. No charge was a great surprise. New Battery needed, great catch!!! Check ups are needed to realize the worn areas. Especially, when under warranty. No charge was a great surprise. Thank you. More
by ROESENER1
Employees Worked With
Patrick Colucci
November 06, 2018
Quick, efficient service Just had our car inspected at JLFreed and the service department did a wonderful job, from start to finish! Very pleasant, friendly staff, working qu Just had our car inspected at JLFreed and the service department did a wonderful job, from start to finish! Very pleasant, friendly staff, working quickly to get us on our way. More
by CAROLYNCRUG
Employees Worked With
Brandon or Brendan and the cashier
November 06, 2018
Very disappointed I picked up my car last night after 3 visits to the service center to fix my faulty window (under warranty). After my first visit my service represent I picked up my car last night after 3 visits to the service center to fix my faulty window (under warranty). After my first visit my service representatives claimed the problem was fixed; after the second visit a special part needed to be ordered to fix it. And, after waiting 3 weeks for the part, after the third visit, it was fixed. Despite the multiple visits, my main complaint was how poorly my personal property inside my car was treated, specifically my 3 year olds car seat. I’m assuming because it was 20 minutes to closing time when I picked the car up is the reason why it was brought to me outside, rather than the usual covered garage, but to make matters worse it was cold & pouring rain & it looked the someone has gotten in a physical fight with the car seat. It was unbuckled, several pieces of the fabric were unassembled (I have no idea why) and the seatbelt was stretched & pulled out (looks like with force) completely but it doesn’t appear that they successfully took the car seat out! I had my 3 year old & 10 month old baby with me, so I had to reassemble the seat. If the service center would have told me that they needed the seat removed, I would’ve gladly done so for them. Instead, I had to do it in the cold rain with 2 unhappy kids. When I called today to let the service center know what happen they were very apologetic but, I will not be returning to this dealership again. More
by JMAZZ21
Employees Worked With
Chris Ofner
