J.L. Freed Honda

Everyone was pleasent and proffesional Clean waiting area and car was completed in the timeframe layout in the beginning...cookies were good too! Staff was friendly and professional. Over Clean waiting area and car was completed in the timeframe layout in the beginning...cookies were good too! Staff was friendly and professional. Overall a very pleasant experience More

Smooth experience all around Nico was extremely courteous and knowlegable. He had an answer for every single question I had. He made sure I left with the exact vehicle I came in f Nico was extremely courteous and knowlegable. He had an answer for every single question I had. He made sure I left with the exact vehicle I came in for. It was my first leasing experience and it went smoothly. More

Recall x 2 I took my two Honda's in for a recall on Saturday it was very smooth. Chris was awesome! I'll be back in the future. I took my two Honda's in for a recall on Saturday it was very smooth. Chris was awesome! I'll be back in the future. More

Awesome and Professional It was an awesome experience . The entire staff is very friendly and professional. The entire experience was exceptionally good. The very fact I wa It was an awesome experience . The entire staff is very friendly and professional. The entire experience was exceptionally good. The very fact I was able to get the inspection done with the same time team was great. Thanks a lot... More

Good experience Had a present time working with Mark and was glad he kept me in mind when the vehicle became available. He was able to bring the price down for me to Had a present time working with Mark and was glad he kept me in mind when the vehicle became available. He was able to bring the price down for me to were I was happy to make the deal. More

Very friendly service Had a great buy ..was very happy with my purchase..didn’t get any hassle..have bought 4 cars here ..👍..would visit again and again...I would really a Had a great buy ..was very happy with my purchase..didn’t get any hassle..have bought 4 cars here ..👍..would visit again and again...I would really advice other guests and family members to come see Jerry...😊😊 More

Excellent Mark Filip was my salesmen and my boyfriends. Mark answered all of our questions. Very good salesman. We recommend Mark and JL FREED. Honda makes g Mark Filip was my salesmen and my boyfriends. Mark answered all of our questions. Very good salesman. We recommend Mark and JL FREED. Honda makes good cars. More

Trailer Hitch When it was time to put a trailer hitch on my 2018 CRV, I checked around to find the best hitch for my car. I checked a couple of places and Uhaul ga When it was time to put a trailer hitch on my 2018 CRV, I checked around to find the best hitch for my car. I checked a couple of places and Uhaul gave me a great price. But I was not convinced that they would do as good a job as JLFreed's service dept. The mechanic at the Uhaul told me that the installation wouldn't be difficult but when I asked about the wiring, he told me he had no idea since he hadn't put one on a late model Honda. That brought me back to Freed to check on a hitch and harness. I've been a loyal customer for years and the service dept. has always taken care of my cars. While the price of the hitch and harness is more costly, I felt that it was worth the price to have the job done right. More

customer focused; Based on my experience, they only perform work on the vehicle that is required or recommended; They make an effort to get one in and out as quickly as Based on my experience, they only perform work on the vehicle that is required or recommended; They make an effort to get one in and out as quickly as possible- More

Worst experience ever. I chose the body shop at JL Freed after receiving minor collision damage to my leased vehicle. My lease expired 3/31 (today) and I made it clear from I chose the body shop at JL Freed after receiving minor collision damage to my leased vehicle. My lease expired 3/31 (today) and I made it clear from the time of scheduling (I called in February and got a March 19 appt) that this was the case and it was stressful to me. I initally had an appointment with another body shop but changed it to JL Freed because I was told by Diane that I would receive $100 off of my deductible charge for choosing the dealership where I purchased my vehicle. This was the ONLY reason I changed the appointment. While Diane and Steve always spoke nicely on the phone, that was the only positive thing that I can say of the experience. When I was promised updates, noone ever called. When I expressed concern about my end lease date approaching and asked for solutions about what to do about this, I was promised a call from Steve to discuss my options, and never received one. I called every other day for updates myself and feel that if I hadn't, the process would have moved even more slowly. Receiving no help from the dealership, I called Honda Financial Services who listened to my lease end problem and granted me a 10 day extension on my lease and said if needed they would consider extending my lease by one month if necessary. Finally, on March 29, I received a call that I could come pick up my car. But half an hour later I received a call that I COULD NOT come pick up my car! Apparently there was an insurance check in the mail and I had to receive it and sign it over to the dealership before I could pick up the vehicle. The check arrived on March 30. I went to JL Freed to pick up my vehicle. I was floored when I found out they did not give me the lousy $100 off my deductible that I was promised!!!! The associate at the desk told me there was nothing she could do about it and I could pay it or not take the car. She said I could call Steve about it on Monday. Ha. I explained my whole story and she took my information and said she would have a service manager call me. Prior to this all of my experiences with JL Freed have been great. But this one has really soured me. I had every intention of leasing again or even purchasing a new vehicle from JL Freed... More