J.L. Freed Honda | Page 40

cost of service My car needed a new starter and steering switch. It's a 12 year old Accord. It's my third or fourth Honda from Freed's. The work was done very well an My car needed a new starter and steering switch. It's a 12 year old Accord. It's my third or fourth Honda from Freed's. The work was done very well and fairly quickly. The staff, as always for top quality: friendly and explained what work would need to be done. But I was shocked with the labor charge. The car was in the shop for about two and a quarter hours. I don't know how long it was actually worked on, but the labor charge was $480.00., for about two hours work. Matt Beatty called after to ask if I was satisfied with my experience and we discussed the labor charge. Matt explained labor is charged on a flat rate, not hours, based on national guidelines. I understand the system, but the system is very costly and unfair to you loyal clients. My discussion with Matt was very civil, even friendly. He's a good guy. But that labor charge was outrageous. As I told Matt, that hourly rate is comparable to what my lawyer charges for his time. He joked that it's harder to find a good auto tech than a good lawyer. There gotta be a better...more reasonable...way to deal with labor charges. More

Car Inspection and Oil Change Was disappointed after dropping off the car at 7:30 am that I still had to wait 35 min when I stopped back at 4 pm to pick up. It did not need brakes, Was disappointed after dropping off the car at 7:30 am that I still had to wait 35 min when I stopped back at 4 pm to pick up. It did not need brakes, tires or any other major repairs. However, the service people are extremely nice, polite and courteous whenever I've had my car in the shop. More

Got state inspection at JL Freed The staff at JL Freed is very nice. I really enjoy getting car repairs over at JL freed it is very helpful for me. Anytime I need repairs I will most The staff at JL Freed is very nice. I really enjoy getting car repairs over at JL freed it is very helpful for me. Anytime I need repairs I will most likely go to JL Freed to get any repairs I need for my car More

Fast, efficient service. I like the service area garage. Open bays are well marked and automatic doors are cool! Someone is there to greet you and the car is pulled up in the I like the service area garage. Open bays are well marked and automatic doors are cool! Someone is there to greet you and the car is pulled up in the garage when service is finished. Serve good snacks and beverages. Waiting area also has Wi-Fi. More

Trade in lease Jerry was great and very helpful. he was patient with me and made sure all of my baby accessories fit in the care before buying. I love my new CRV. Gl Jerry was great and very helpful. he was patient with me and made sure all of my baby accessories fit in the care before buying. I love my new CRV. Glad to lease with Freed again. More

Never a doubt I have been buying from JL Freed for 30 years and have been through five different representatives. Never a doubt that they will give me the best dea I have been buying from JL Freed for 30 years and have been through five different representatives. Never a doubt that they will give me the best deal and be the smartest dealers with all my car needs. Thanks a lot!!! More

quick professional quality service I came in for an oil change and the service was quick and the mechanic noted a potential future problem with my car ( not something that needed attent I came in for an oil change and the service was quick and the mechanic noted a potential future problem with my car ( not something that needed attention now). The Advisor explained this to me and we discussed my car and what it might need. I was really appreciative of the thorough attention !! More

Skilled and friendly I found the people and the waiting facility very helpful and comfortable. The car facility and people very skilled I trust the people who work in I found the people and the waiting facility very helpful and comfortable. The car facility and people very skilled I trust the people who work in Service as both skilled and thorough More

Continued Excellence The best compliment that I can give them is my continued business. I just purchased a sixth car from JL Freed (four new and two used). Quality produc The best compliment that I can give them is my continued business. I just purchased a sixth car from JL Freed (four new and two used). Quality product and quality people. More

Amazing Everyone was so helpful. I just loved being able to get a new car within my budget. Went for four visits to finally get the car of my dreams. Everyone was so helpful. I just loved being able to get a new car within my budget. Went for four visits to finally get the car of my dreams. More