J.L. Freed Honda

Very quick and easy Service department is extremely friendly and efficient. Anticipated waiting a long time and I was in and out within an hour. Extremely quick and easy Service department is extremely friendly and efficient. Anticipated waiting a long time and I was in and out within an hour. Extremely quick and easy process. More

pleasantly surprised My problem is intermittent - which is difficult to assess and correct. JL Freed tried to fix once but it happened again. Took car back and they took My problem is intermittent - which is difficult to assess and correct. JL Freed tried to fix once but it happened again. Took car back and they took my issue as seriously as me. They really went out of their way spending a lot of time and effort to resolve my issue. In the end, they did not charge me for the second visit even though it involved another part and more work on their part. In all honesty, I tend to shy away from dealer service on this car because it's now pretty old. (And I've taken it to NJ Honda dealer because it's so close to work, but have been underwhelmed by them.) But J L Freed have so impressed me, I will be sure to go back to them for anything. Including the next Honda I get. They really are that good. More

Dealership goes out of it's way to make you feel at home ! I Have used this dealership to purchase my last 3 Vehicles. Employees go out of their way to make you feel welcome and not over powering ! I Have used this dealership to purchase my last 3 Vehicles. Employees go out of their way to make you feel welcome and not over powering ! More

Great customer servide Our salesman Rob was awesome. He helped us with it Odyssey purchase and was answered all of our questions. We were in and out from test drive to purch Our salesman Rob was awesome. He helped us with it Odyssey purchase and was answered all of our questions. We were in and out from test drive to purchase in under 2 hours. Highly recommend working with him. More

HR-V Purchase I purchased a new 2018 Honda HR-V. My experience with JL Freed was very pleasant. The salesman wasn't pushy and was very pleasant. There were no hi I purchased a new 2018 Honda HR-V. My experience with JL Freed was very pleasant. The salesman wasn't pushy and was very pleasant. There were no hidden fees which I've run into in the past. More

great service friendly staff fast turn around as I waited for my car explained details of the service that was done with a sheet showing what was checked on the c friendly staff fast turn around as I waited for my car explained details of the service that was done with a sheet showing what was checked on the car More

Friendly and accommodating service I purchased my used CR-V from J.L. Freed in November 2018. Since I've had it, the wipers never functioned properly. I was told by my salesman (Mark—wh I purchased my used CR-V from J.L. Freed in November 2018. Since I've had it, the wipers never functioned properly. I was told by my salesman (Mark—who was awesome to work with) to bring it in and they would fix it free of charge. I live in Philly, so getting back out to the suburbs is rarely on my to-do list, but I made the trip and I'm so glad I did! The woman on the phone said it would just be an express service (no appointment needed), but once I dropped it off they said they would take it in just to make sure it wasn't an issue with the motor. I really appreciated the thoroughness and even though I showed up without an appointment, they accommodated me. I got some work done in the waiting room (speedy wifi, woo!) and was in and out in a little over an hour at no cost to me. I think I'll be making the trip up 309 for all my service! More

Great experience Ken, Brandon & Matt were awesome. I came in for an oil change and was informed that there was warranty work needed. Service was done in less time than Ken, Brandon & Matt were awesome. I came in for an oil change and was informed that there was warranty work needed. Service was done in less time than quoted and staff was friendly & efficient. More

State inspection, oil change, 30K mile service Service technicians are all friendly and very helpful. They keep you informed on what should be done to keep your car in good condition. Freed also se Service technicians are all friendly and very helpful. They keep you informed on what should be done to keep your car in good condition. Freed also sends coupons for monetary discounts on services. Their labor rates are reasonable. I always take my Honda to them for service and no where else. I trust them completely and have recommended them to my friends. When I want to buy another car I will go to JL Freed. More

Warranty fix I was going to take my 2016 HRV in for a routine oil change but that morning I had trouble starting it. when I brought it in I explained what happen I was going to take my 2016 HRV in for a routine oil change but that morning I had trouble starting it. when I brought it in I explained what happened and after checking it out they told me the start push button was defective. They did the oil change and ordered a new push button and put it in the next day. All without an appointment! Their service is excellent! That is why I have used no other service center for the past 12 plus years. More