J.L. Freed Honda

Awesome return experience! Even better than our first!!! This is our second purchase from Mark Fidis at JL Freed Honda. Mark did an excellent job of keeping us well informed during our negotiating process. W This is our second purchase from Mark Fidis at JL Freed Honda. Mark did an excellent job of keeping us well informed during our negotiating process. We ended up getting the numbers we needed for us to purchase. I do my numbers before I go and know exactly what I need for my trade vs. the purchase price for us to sign and purchase. Mark was knowledgeable on the vehicle we purchased even though it was not a Honda product. We enjoyed working with Mark and the team at JL Freed and will most certainly go back to them again in the future. Doug was our finance guy and he did an outstanding job showing us the different warranty options available to us. We drive many miles a year, so he found the best fit of miles versus years. We are 110% satisfied and would highly recommend JL Freed Honda for your next purchase. Thanks Mark and Doug!!!!! More

Fix recall for airbag Everyone was very pleasant and very helpful in getting this job done. I have been a customer of JL Freed for many years. In fact I have purchased se Everyone was very pleasant and very helpful in getting this job done. I have been a customer of JL Freed for many years. In fact I have purchased several cars from Freed. More

Clanking in My Engine My Car Clanks at startup. Your people know what the problem is but refuse to do anything about. This is frustrating. NOT good for HONDA. Fix the prob My Car Clanks at startup. Your people know what the problem is but refuse to do anything about. This is frustrating. NOT good for HONDA. Fix the problem or give me a new car without the clanking. More

Wonderful experience Waiting room was very comfortable. Car was expected for service and taken immediately. First time buyer at Freed yet felt that there was great care Waiting room was very comfortable. Car was expected for service and taken immediately. First time buyer at Freed yet felt that there was great care and concern for the customer's time. Employees were very personable yet professional. More

Service I came to have my oil and filter changed. I also had questions about some other things. The people all responded in a professional way. They were a I came to have my oil and filter changed. I also had questions about some other things. The people all responded in a professional way. They were all willing and able to help. More

Changing the oil All were very polite and I was very satisfied. P.S. The Sweet, Smiling Young Lady was very Polite. Time was about 6:00 P.M. All were very polite and I was very satisfied. P.S. The Sweet, Smiling Young Lady was very Polite. Time was about 6:00 P.M. More

Professional, quick and courteous I haven’t been fond of using car dealer service departments in the past, but JLFreed has done a nice job over the 2 years that I have had my ridgeline I haven’t been fond of using car dealer service departments in the past, but JLFreed has done a nice job over the 2 years that I have had my ridgeline. great start by jl freed to building a solid customer relationship. More

Awesome service! I was in and out in less than 45 minutes for an oil change. Everything’s so organized and efficient. Thank you for your awesome work! I was in and out in less than 45 minutes for an oil change. Everything’s so organized and efficient. Thank you for your awesome work! More

Good Quality Work. But communications issues My auto was in the shop for 30 days (apox.) When I call Freed service I was told that the appraiser/insurance company was holding up the process. Whe My auto was in the shop for 30 days (apox.) When I call Freed service I was told that the appraiser/insurance company was holding up the process. When I called the appraiser, I had no response. The insurance company blamed Freed. I still don't know why the repair took so long. I had to be proactive, the Service manager finally called me the day before the completion of the repair. The repair is excellent. I wish Freed would have straightened out my back seat and spare tire cover. More

awesome, as always pleasant, honest, efficient, customer focused, accommodating, sincere, and.......everyone seems to enjoy their job. I like bringing my car in and I ne pleasant, honest, efficient, customer focused, accommodating, sincere, and.......everyone seems to enjoy their job. I like bringing my car in and I never thought I's say that. carlo More