J. Pauley Toyota

Performed the needed repairs in a timely manner at a fair price. They were able to take the appointment the same day as called in. price. They were able to take the appointment the same day as called in. More

Courteous, knowledgeable, and informative. Clarified all items done what should be done in the future Clarified all items done what should be done in the future More

The dealership was very prompt on working on my Tacoma. The staff was excellent, the only complaint they forgot my little sticker that says when the next service should be. The staff was excellent, the only complaint they forgot my little sticker that says when the next service should be. More

When we went to get the oil change, they said they now require an appointment. Made an appointment (week later). Basic oil change service is good. Beyond that, trust but verify. They 'fixed' a slow le require an appointment. Made an appointment (week later). Basic oil change service is good. Beyond that, trust but verify. They 'fixed' a slow leak and turned it into a full blown flat. I checked the service hour online to ensure they were open. Went to get the flat fixed and was told to come back on Monday. Service is closed. The sales people were not helpful, supportive or concerned at all. No empethy, or caring, just 'come back Monday'. More

Very friendly and professional. They explained everything when i took my Highlander in for maintenance service. They explained everything when i took my Highlander in for maintenance service. More

Do not use the service department for non warranty repair. Save YOUR money! They are part replacers not mechanics and that is why they are called technicians. They charged me $700 and did not fix my c repair. Save YOUR money! They are part replacers not mechanics and that is why they are called technicians. They charged me $700 and did not fix my car. They replaced a part that was not broke, intermediate steering shaft. Then they wanted to replace the whole steering column ($1700 more). We refused. It was a $9 eBay part (Steering damper) and an honest mechanic ($100) problem solved. More

Thank you for your service, your customer service very nice and patient to the customer. Thank you so much for your service. nice and patient to the customer. Thank you so much for your service. More

J PAULEY TOYOTA IS A SHADY DEALERSHIP. ALWAYS TRYING TO SELL YOU A SERVICE OR PART THAT YOU DON'T NEED , AND AT AN EXHORBITANT PRICE. IF YOU BRING YOUR CAR IN FOR AN OIL CHANGE A MECHANIC ALWAYS TRYING TO SELL YOU A SERVICE OR PART THAT YOU DON'T NEED , AND AT AN EXHORBITANT PRICE. IF YOU BRING YOUR CAR IN FOR AN OIL CHANGE A MECHANIC WILL SUGGEST SOME PART OR SERVICE HE SAYS YOU NEED. I GUESS THEY MUST BE GETTING SOME KIND OF INDUCEMENT OR KICKBACK FOR SELLING PARTS & SERVICES. IN TIMES PAST MY WIFE & MY WIDOWED MOTHER BOTH WERE TALKED INTO BUYING A NEW BATTERY THEY DID NOT NEED, AND AT AN EXHORBITANT PRICE TAG. IT IS A SHAME THAT THE CONSUMERS OF FORT SMITH DO NOT HAVE AN ALTERNATE TOYOTA DEALER TO GO TO. THERE IS NOT ANOTHER TOYOTA DEALER NEAR ENOUGH TO BE CONVENIENT. DON'T LET PAULEY TOYOTA GOUGE YOU. More

They were personable and professional, the appointment system was streamline and saves a lot of time. The price for the oil change was lower than a quick change oil service. We will be a return customer. system was streamline and saves a lot of time. The price for the oil change was lower than a quick change oil service. We will be a return customer. More

Cheating sell extension warranty insurance to customer to make money, I buy extension warranty insurance when my car broke I take to dealership where I bought to fix, they told me all my fault or someone fau make money, I buy extension warranty insurance when my car broke I take to dealership where I bought to fix, they told me all my fault or someone fault (they guess) so I have to pay full amount, so I pay $2000 for nothing and cost my time and my feeling. Buy from some where alse not J pauley Toyota More