Jack Daniels Audi Paramus

Extremely polite and helpful when it comes to buying the car. But the unprofessionalism shown by the staff when it came to doing the service was astonishing. They mocked BMW for having sub par customer serv car. But the unprofessionalism shown by the staff when it came to doing the service was astonishing. They mocked BMW for having sub par customer service, but boasted how excellent there services are. My phone calls were not answered, no follow ups, and lie after lie. I was told the car would be ready same day. It’s 4 days later, and now all of a sudden they don’t have the parts. And the general manager was extremely dismissive of my concerns. Extremely disappointed. More

Manny was very informative and helpful. Picked up my car with no problem. Anthony and Omar were also very professional. Picked up my car with no problem. Anthony and Omar were also very professional. More

Everyone at the dealership was very professional. They were quick to follow up without being overbearing. Luis and Tal were very responsive to all of our questions. The dealership was able to source They were quick to follow up without being overbearing. Luis and Tal were very responsive to all of our questions. The dealership was able to source us the car we wanted, even though there was very little inventory in the region. We were very impressed with the culture at Jack Daniels Audi, where the sales relationship doesn’t end when you drive off the proverbial lot. The next day, it seemed like the entire staff called or emailed to see if we had any questions and how we were enjoying our new car. More

I decided to service my Audi at Jack Daniels recently and had a terrible experience that I wanted to share with others considering service here. What was a really positive experience with Adrien B. (he wad t had a terrible experience that I wanted to share with others considering service here. What was a really positive experience with Adrien B. (he wad the best!) soured quickly. I got the car back with long scratches on the hood, door, and trunk, none of which were there when I dropped the car to them. I spoke with the Service Manager Joe, who was nice and seemed concerned. He offered to buff the scratches out but I did not feel comfortable having my car there anymore. As the service department charges $200 per hour, I expect them to leave my car in as good or better condition than when it arrived. The dealership doesn't offer loaners or even wash your car, both of which other nearby Audi dealerships do. The poor ratings and reviews are consistent with other reviews in that management clearly does not have a good handle on the systemic issues- they are either ignorance or incapable. More

Excellent customer service from Brandon Gallagher. He is very helpful and kind. He made sure I have everything I needed in my car. Thank you Brandon. He is very helpful and kind. He made sure I have everything I needed in my car. Thank you Brandon. More

I had a problem that need a quick resolution because I was traveling for work. I called my own dealer and the best they could do was two weeks. My car was not drivable. I called Paramus at 6pm with a prob was traveling for work. I called my own dealer and the best they could do was two weeks. My car was not drivable. I called Paramus at 6pm with a problem and they said just come in first thing in the morning. An hour later they diagnosed the problem and the next day the car was repaired. Great service. Pleasant and easy. More

The sales person, Alex, was great. He found the right car for me. The entire team was fantastic! He found the right car for me. The entire team was fantastic! More

A great dealership to work with 5 stars for Dolly Costa who provided a smooth and professional service though out the process of buying my Audi. Dolly even took time from her day off to be part of m Costa who provided a smooth and professional service though out the process of buying my Audi. Dolly even took time from her day off to be part of my delivery experience. Excellent Audi Brand Specialist 5 star closing experience with Anthony Krizni doing loan and warranty paperwork. Took 7 mins! 5 stars for Tal Vander for senior oversight and professional approach to the transaction 5 stars for technical information presentation from Farid ferdowsi More