Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Daniels Audi of Upper Saddle River
Upper Saddle River, NJ
836 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 836 reviews
January 27, 2020
Amazing service. Drove in on a flat tire.... no appointment. One hour later, I was on my way. Thank you Charlie Mejia and Jack Daniels Audi Upper Saddle River!!!!! appointment. One hour later, I was on my way. Thank you Charlie Mejia and Jack Daniels Audi Upper Saddle River!!!!! More
by Audi A4
Employees Worked With
Charlie Mejia
Helpful January 24, 2020
Cole went the extra mile to stop by my house to personally deliver concierge service! He thoroughly explained all the features on my new E Tron and even climbed up a ladder in my garage to set up t personally deliver concierge service! He thoroughly explained all the features on my new E Tron and even climbed up a ladder in my garage to set up the garage door opener! Thanks Cole!!! More
by TeddyNMarie
Employees Worked With
Cole Tatsuno, Keith Kubat, Faraz Hagh
January 23, 2020
We had a wonderful experience at Jack Daniels Audi. Carlos, our salesperson was absolutely professional and knowledgeable. We got an incredible deal. I will certainly recommend this dealership. Thank y Carlos, our salesperson was absolutely professional and knowledgeable. We got an incredible deal. I will certainly recommend this dealership. Thank you. More
by EvaB
Employees Worked With
Matthew Bell, Rudy Yagudayev, Kimberly Medina, Carlos Amaya
January 23, 2020
Phones always answered promptly. I’ve asked for last minute accommodations and always accommodated with a smile! Samantha makes sure everything gets taken care of- even the things I forget to ask about! minute accommodations and always accommodated with a smile! Samantha makes sure everything gets taken care of- even the things I forget to ask about!! Great service and extremely courteous! More
by plati.stephanie
Employees Worked With
Samantha A.
January 22, 2020
Made the process enjoyable and straightforward. Highly recommend Peter as your sales rep if you plan on shopping at Jack Daniels Audi of Upper Saddle River. recommend Peter as your sales rep if you plan on shopping at Jack Daniels Audi of Upper Saddle River. More
by rajrulz
Employees Worked With
Peter Cassino
January 21, 2020
Lies and ineptitude. On 12/10/19 I purchased a 2015 Porsche Macan Turbo from Jack Daniels Audi of Upper Saddle River NJ. On 12/17/19 I wired the balance of the purchase On 12/10/19 I purchased a 2015 Porsche Macan Turbo from Jack Daniels Audi of Upper Saddle River NJ. On 12/17/19 I wired the balance of the purchase price of $43k for my newly purchased car to Jack Daniels to the attention of Business Manager, Rudy Yagudayev. The car was then delivered to me via Reliable Carriers on 12/29/2019. Instead of a valid title and sales order/receipt, it included a temporary tag. When I inquired about the title to my salesman, Peter Cassino, he indicated that Rudy told him that the vehicle title would arrive prior to the expiration of the temporary tag (1/17/20). Pretty inconvenient because I wanted to register the car immediately and deploy it for my business use. I contacted Jack Daniels Audi on 1/15/20, who assured me that “they were on it." The temporary tag has now expired and still no title. On 1/17/20, I finally spoke with Jack Daniels Audi General Manager, Keith Kubat who told me that he had good news and bad news. The bad news was that they wouldn't be able to access the title information until 1/21/20 due to MLK day. The good news was that they had initiated registration of the vehicle on 1/3/20 and that they had paid the sales tax ($3k). That it would be in my hands on 1/21/20. I just received the vehicle title today (40 days after the car was purchased). I contacted Keith Kubat right away and asked him when I could expect to receive the registration and plates. KMr Kubat replied; "apparently, my office gave me wrong information. the registration was not completed and the title was sent back to us. They then sent you the title so you can register the car. you should be good to go to register the car. Sorry for the confusion." Lies and ineptitude. Buyer beware! More
by DMcSee
Employees Worked With
Rudy Yagudayev, Keith Kubat, Peter Cassino
January 20, 2020
Derek was a pleasure to work with. The car buying process was very easy and hassle free! I would absolutely recommend working with Derek and this dealership. was very easy and hassle free! I would absolutely recommend working with Derek and this dealership. More
by psopranzetti
Employees Worked With
Derek Hopson, Adam Zabrocki
January 18, 2020
It was an absolute pleasure to work with Will Giarusso today. Very knowledgeable and informative and made me comfortable with my purchase. This was my second purchase. today. Very knowledgeable and informative and made me comfortable with my purchase. This was my second purchase. More
by craig.hamrah
Employees Worked With
Rudy Yagudayev, Will Giarusso
January 16, 2020
Excellent service—following an accident they made everything easy and comfortable. Really a refreshing relief from service departments that make you feel like they don’t owe you anything. everything easy and comfortable. Really a refreshing relief from service departments that make you feel like they don’t owe you anything. More
by Lisa
Employees Worked With
Keif Edwin Sami , Rudy Yagudayev
January 13, 2020
Great people who care about getting you a great price and a great deal. Couldn’t be happier. Thanks very much to you guys for the help a great deal. Couldn’t be happier. Thanks very much to you guys for the help More
by Benjaminadammeyer
Employees Worked With
Matthew Bell, Andrew Kurland, Rudy Yagudayev
