Jack Daniels Audi of Upper Saddle River

Excellent experience. Very nice and accommodating, manager came over to see us and say hello. They had no issue getting a couple of cars from the back of the lot ready for Very nice and accommodating, manager came over to see us and say hello. They had no issue getting a couple of cars from the back of the lot ready for us to drive. Matthew was very knowledgeable and even suggested some used cars in inventory that I did not see on the website. Best/easiest car purchase I have made. More

Kimberly was an excellent sales person From the moment I started communicating with Kimberly, I felt very comfortable. She was very knowledgeable and the most responsive sales person I’ve i From the moment I started communicating with Kimberly, I felt very comfortable. She was very knowledgeable and the most responsive sales person I’ve interacted with during my search with several dealerships. She answered every question quickly and professionally and most importantly, I did not feel pressured and sensed a true genuine desire from her to help me choose the right vehicle at the right price. The other dealerships I interacted with were not nearly as genuine or responsive in their approach. I felt as if I had Kimberly’s undivided attention and feel certain that after hours of research and visiting dealerships, I got a fantastic deal. The transaction was quick and easy and everyone, including the finance manager was a pleasure to deal with. I’ve purchased many cars in my lifetime and can honestly say that this is the best experience I’ve had thus far. I was compelled to give credit to the entire team on the handling of this transaction from start to finish! 5 stars ?????????? Well deserved. More

Non qualified Repair michanics - Day time Robbery I had low oil pressure light problem. I took my car to Jack Daniel Audi dealer in Upper Saddle River in NJ. After performing test, I was told that I n I had low oil pressure light problem. I took my car to Jack Daniel Audi dealer in Upper Saddle River in NJ. After performing test, I was told that I need to replace Hood latch switch and can shaft actuator; for which I was quoted price of 850.00 + Tax. (Hood Switch = 220.00, Can shaft Actuator = 126.00. Total parts for 346.00 and if you do math, labor price is $ 504.00. I did my research and bought OEM Audi parts. For installation, I took my car to auto body and they installed hood latch for 40.00 and Cam Shaft Actuator, I installed my self which took only 5 minutes. There is only one screw to unscrew, pop out old unit, pop in new unit and install screw. It took only 5 minutes for me to install. Now if you do math, Jack Daniel quoted me 504.00 for the labor. (850.00-346.00 for parts = 504.00 for labor). Now I want to ask every money conscious person that is this a day time robbery or what? How much cheating going from Jack Daniel Audi dealer? Is there a limit to greed? This is no business ethics. Still my low oil pressure light problem was not solved because dealer is not able to perform accurate diagnose. Story doesn’t stop here. After performing necessary repairs out lined by Jack Daniel, I took my car back to Jack Daniel Audi dealer. I told them to change oil and perform excessive oil burning test. Once again, after performing diagnosis, I was told that I need to replace oil pump which will cost me about $ 1600.00 including parts. I asked service advisor named Fred, that how long will it take to replace oil pump? Fred told me that it will take about 8 hours to replace oil pump which I felt like a lie, cheat and robbery. I took my car back from Jack Daniel and took it to local garage. A repair technician at local Garage, told me that it is not that easy that oil pump will go bad. He was reluctant to replace the oil pump. I told him that this is a dealer recommendation to replace oil pump and I want to do it so that dealer can perform excessive oil burning test. Once again, I bought OEM AUDI parts and paid $ 212.28 and 3 hours of labor at the rate of $ 91.00/hour. Total labor $ 273.00. Now if you add parts and labor on replacing oil pump, which cost me total of 221.28 + 273.00 = 494.28. Now think how much day time robbery is going on with dealer. In my case, dealer price of 1600.00 – 494.28 that I paid for repair. = Total savings of 1105.72. Now I want to know who on the earth will not say that Jack Daniel is doing DAY TIME ROBBERY with their customers. I want all customers to know that when they ask Jack Daniel Audi dealer to perform any kind of repair, they are being cheated and robbed in day time. Be careful. Get 2nd opinion on price. Now I have replaced my oil pump and low oil pressure light is still on, I called my service advisor Fred and told him that I have performed all the necessary repair suggested by Jack Daniel Audi dealer, I have done it and still problem is there. I ask that do repair tech. really knows what they are doing? It looks like they are shooting in Dark and performing TRIAL AND ERROR approach where it cost thousands of dollars to the customer and still there is no solutions. Fred’s answer was Oh well you did not perform your repair at Jack Daniel so he is not responsible for the error on part of Jack Daniel Audi. I ask what if I have performed repair with jack Daniel and still problem would not have solved than what? Fred answered that in that case we need to do more diagnosis. What a rip off? Jack Daniel is not ready to take any responsibility of their non-qualified auto mechanics and dump the blame on customer who did not perform repair at their facility. It looks like they are using excuse of noncertified mechanics who are not capable of performing accurate diagnosis first time and cause more money to customer in repair. More

Best care buying experience I ever had. From the moment we walked in we were treated like royalty. Managers came over to say hello, offered us coffee, soft drinks and snacks. Salesman Matt From the moment we walked in we were treated like royalty. Managers came over to say hello, offered us coffee, soft drinks and snacks. Salesman Matthew didn't mind that we were torn between a few different cars. Such a great experience start to finish. Highly recommend the dealership. More