Jack Daniels Audi of Upper Saddle River

The service was excellent, and the customer service was AWESOME!!!!! Staff at the Jack Daniels Audi dealership in Upper Saddle River are super professional and very considerate of my time and needs. I was AWESOME!!!!! Staff at the Jack Daniels Audi dealership in Upper Saddle River are super professional and very considerate of my time and needs. I was very satisfied with the time frame and how I was treated. More

Great experience at Jack Daniels Audi. Charlie was an amazing sales representative. He was very nice and was able to work out a very good price with his manager Stephen. My wife and I went in there knowi amazing sales representative. He was very nice and was able to work out a very good price with his manager Stephen. My wife and I went in there knowing exactly what we wanted (a Q5 with low monthly payments), and they were able to work out a number we were very happy with. They didn't try getting us to pay extra for features we wouldn't use. I would definitely buy again from them when it's time for another new car. More

I went car shopping this past weekend and was referred to Neils from a friend of mine. He was absolutely fantastic and extremely helpful. He spent a lot of time with me when the dealership was very busy, and Neils from a friend of mine. He was absolutely fantastic and extremely helpful. He spent a lot of time with me when the dealership was very busy, and we were able to work out a great price. I am 100% satisfied with the transaction and would recommend Neils to anyone. More

I went to Jack Daniels Audi of Upper Saddle River to buy my 2011 A4. Sales staff there is awesome, Max especially. The atmosphere is very friendly and I am always treated like a King when I go there. I didn my 2011 A4. Sales staff there is awesome, Max especially. The atmosphere is very friendly and I am always treated like a King when I go there. I didn't even have to wait a minute for a sales member to assist me which was great. The entire transaction was good! I got a great deal and didn't try getting charged any hidden fee's. Max was very honest and I really feel like he was trying to get me the best possible price he could give me. A rare find in a job that's based off of commission! I would definitely recommend Jack Daniels Audi to anyone in the area. Thank you Jack Daniels!! -Proud 2011 A4 owner More

Absolutely wonderful experience! I was interested in purchasing a new Audi A6 and I always see the Jack Daniels Audi building on my way down Route 17. It looked really nice so I stopped in over on a wee purchasing a new Audi A6 and I always see the Jack Daniels Audi building on my way down Route 17. It looked really nice so I stopped in over on a weekend. The receptionist was super friendly. We talked for a few minutes and then she asked me to please have a seat in the waiting area because it was really busy. She brought me over a nice hot cup of green tea while I waited. I had to wait maybe 5 minutes and then Neils came to help me. He was by far the nicest car salesman I've ever talked to!!!! And my brothers a cars salesman! We took a look at one of the A6's on the showroom floor and Neils answered every question I could think of pretty much. We went on a test drive down Route 17 and Neils showed me all the different features on teh car. The car was beautiful and handled great! We drove back to the dealership we went over the pricing. My brother works in the business so I kind of know how it works. I told Neils this is the price I want to pay, and can't afford any higher with the tax and fees included. To my surprise the final price was actually LOWER than what I told him!! LOVED LOVED LOVEDDDD doing business with them!! I am going to tell all my friends and family about Neils which will probably upset my brother lol!! More

I was so excited to purchase a brand new Audi Q5. I called Jack Daniels Audi in USR and Maria Andrieu-Gomez answered the phone. I advised Maria of what I wanted and that I did have a current lease tha called Jack Daniels Audi in USR and Maria Andrieu-Gomez answered the phone. I advised Maria of what I wanted and that I did have a current lease that would expire in July. I also advised that I was an employee of AT&T so received the supplier discount. Maria advised me to come in over the weekend to test drive the vehicle. I went in on a Saturday and had to wait a very long time. I understood she was with a customer so even an acknowledgement that I was there would have been sufficient. I called before I came in as instructed. After I came in another couple had come in to test drive the same model. After waiting I realized that the couple who arrived after me was put in a test car prior to me. I will say the receptionist was very apologetic. This was on Saturday March 6th, in the afternoon. She did seem to feel bad that we were kept waiting and that we were bumped for the test drive. After the drive Maria did give pricing with the supplier discount. She advised that since I was getting this there was really no room for any additional negotiation. She advised that the dealer was not making any money off the vehicle because of this discount. Some time went by and I decided to purchase the Q5 earlier than expected. I called Maria again on April 22nd to talk about it. I told her about a deal my friend was given at Jack Daniels in Fair Lawn. She advised she would call me back. When she called me back she gave me a price that was significantly more than the one my friend received on an even more upgraded model of the Q5, but it also did not include my supplier discount. When I told her she said she would call me back. She called me back and advised that again because the dealer was not making any money off the car due to the discount, she would need to charge 125.00 to detail the car, 95.00 to prep the car, 50.00 for gas. I asked for the bottom line# and she provided a number and then later added 299 for the doc fee, 30.00 for tire tax, which she later corrected to 7.50 flat. I told her I would call her back. I researched with another Audi dealership, advising of what Maria had advised. I was also looking at the vehicle price specifics on the internet and was well aware that the dealer was still making money off the car. Aside from the fact that saying things like this are extremely unprofessional. Maria called me back again and again came back with a price without the supplier discount. It was really like she didn't want to honor it. Even the first time I mentioned it she hesitantly advised she would see if they honor it. It is listed on my company intranet that they do take it. I advised that she didn't include it and she answered me with an annoyed tone and said, " yes, I did include the discount." I ended up purchasing the Q 5 at another dealership and picked it up six days later on April 28th. I paid for the car outright and am very happy with that dealer, their service and the price I received. I am not sure if Maria is a good representation of Jack Daniels Audi in USR, but I can tell you it is a shame for them that I experienced her lack of service. I will not go back to this dealer nor will I refer them. More