Jack Daniels Porsche

Erick Pardo was my salesman and was upfront and honest from the first phone call to the dealership inquiring about two new cars. He didn't play games and came in with a solid number for my trades immedia from the first phone call to the dealership inquiring about two new cars. He didn't play games and came in with a solid number for my trades immediately. He didn't waste my time and was courteous throughout the entire buying process. My deal was not the simplest of deals but he made the process much easier with open and constant communication either via email, phone or text. Erick was extremely knowledgeable about the cars I was interested in and when he didn't have the answer, he checked or asked instead of making up an answer. Upon agreeing on the purchase, we were still in constant communication on extras I wanted done on the cars. Everything that he was responsible for he handled professionally and every deadline we agreed upon was met. In my deal, he went above and beyond what he was supposed to do. I wouldn't hesitate to recommend him to any of my friends or family More

I want to detail my first Porsche CPO purchase experience and the follow up events within 40 days of buying a CPO Boxster. It started when I searched everywhere for a Boxster that was a CPO and either Tip/PD and the follow up events within 40 days of buying a CPO Boxster. It started when I searched everywhere for a Boxster that was a CPO and either Tip/PDK, etc. I narrowed my search to 3 cars at different dealerships and then targeted my choice to a seal grey/black interior Tip. After short negotiations (I have bought many German autos, Audi, BMW, MB, VW) and a deposit of $2k, I had already confirmed the car was CPO and up to Porsche spec so I made flight arrangements to pick up the car at Porsche of Kings Auto Mall in Cincinnati, Ohio. I paid cash for the car. I arrived at the dealership and met the sale associate and USED car sales manager. My radar was already up when I questioned the sales girl on the operations of the car and realized she really didn’t know the product (more on that later) and then USED car sales manager who behaved like he was on a urban corner lot selling a “hot” car before authorities moved in. I took a test drive in the car and voiced my opinions that the car doesn’t seem to run right and the sales girl responded by saying that she didn’t hear a thing and maybe it was me? Also, from scouring the maintenance records, in plain English language the car had an aftermarket air filter that wasn’t replaced so I had asked the USED car sales manager and sales associate, before I flew to the dealership, to please make sure a Porsche air filter was installed as per CPO specifications. Instead, I was given a reply by the USED car manager that…”I am not putting one more penny into that car. I already had to put in a new battery!” after the sales associate couldn’t answer me and had to call over to her USED car manager. Porsche dealership, right? So then I asked about the condition of the wheels because they were “loud” and upon inspection had uneven treads, high/low spots and sidewall wear. Still, they tried to get in and out of the dealership as fast as possible; the sales girl couldn’t even go over the details of the car with me because she did not know; she was in finance and new to sales. However, before I signed the papers, I made positive that I had a CPO guarantee car with Porsche papers before I made the return trip to the East Coast. The CPO was the only reason that I went through with the deal. Again I paid cash for the car but was told that I couldn’t get the title until 3-5 days and that it would be mailed. Well, on the 28th day, I had to go over the sales associate and USED car manager and find who in the accounting department sends out the title and finally on the 30th day, the dealership sends me the title. Can you believe this? Driving back 650+ miles, trying to beat the storm, was the least of the problems. I noticed the sides of the top convertible were not properly tucked into the side plastic guards and the cabin was very loud. Shame on me for not noticing this at the dealership before I left but I was focused on the CPO papers and dealing with a sheister USED car manager. Also, I noticed the horn was very weak and hardly noticeable when I tried to use it but I thought maybe this is how a Porsche horn is? I text the dealership while I was on the road and the USED car manager replied “sorry, we’re closed”. After 2 days I made it safely back home. Here is where everything really unfolds. Owning the car 5 days, the Bose radio would not change channels, shut off or adjust the volume??? I brought my car into a Parsippany, NJ Porsche dealership and they tested the radio by hooking up a laptop computer to the car and within 10 minutes the service advisor told me the radio is “dead” and he needs to order a new one. 4 days later I had a new radio installed under the CPO. Okay, I was fine with this. Then I asked if this dealership could quickly listen to my horn because I felt it was weak and other cars couldn’t hear me but he said that I would have to make another appointment??? Now, in all fairness, this dealership helped me on the radio but it was like I was interrupting them when I asked questions. The service advisor seems to have in his job too long and as a customer I want to feel welcomed and have people be courteous and make sure all is okay before I leave a Porsche dealership….not here. A couple of weeks later, I was driving back to our home in New England with my puppy when the inside driver’s door handle broke and was hanging and the window wouldn’t go all the way back up and I wasn’t sure if the door was closed securely. Again, I had owned the car for about 3 weeks by now. So here is where a QUALITY PORSCHE DEALERSHIP comes into play…. I stopped at JACK DANIELS PORSCHE in Upper Saddle River, NJ and drove into the service area, without an appointment, and met service advisor, Brooks Bateson. Brooks LISTENED and quickly said “no problem, let me make a call and see if we can get you in”. Within 5 minutes, I was standing inside JACK DANIELS PORSCHE (with my puppy) while they brought my car into the service bay to fix my door. Brooks had confirmed that my Boxster was a CPO and then proceeded to ask me if everything else is okay with the car? I explained that the horn sound funny (“weak”) and wondered if they could just listen to it. Brooks response…”no problem I will ask them to look at it while they have your car”. Can anyone here spell “S E R V I C E”??? It’s called Brooks Bateson. Brooks didn’t over promise nor under deliver and explained that while he can take care of the door handle problem that depending if there is an issue with the horn he would have to possibly order parts and then schedule a follow up apt. I had no problem with this because Brooks was talking straight, direct and kept me informed with details. Probably the best characteristic about Brooks’ skills are his ability to take his time, inquire and listen to his customers. Not a rocket science but then again, I’m a firm believer that you cannot teach passion and true concern….no matter what business one is in. Well, Brooks heard back from his tech and explained to me that a Boxster has 2 horns. One was completely dead and the 2nd horn was on its last leg! Brooks asked me again….how long have you owned this car? So then we sat down at his office and I explained my experience buying this car and the condition that I received a Porsche CPO car. At this time, I didn’t want to burden Brooks because he was helping me without an apt but he sat me down after the horn anaylsis and asked me to tell him about the car. So, I proceeded to tell him about the convertible top, the “noise” or “moaning” I heard when driving the car and just having the radio replaced. Also, I explained that the car had its 60k major service done at 50k by an independent mechanic and about 15 months before I bought the car! I assured him that I had all the records from the Porsche Dealership in Ohio where I bought the car and was told that this was acceptable to Porsche!!! He suggested that when I bring the car back for the new horns that JACK DANIELS PORSCHE inspect the entire car for me. Great! Exactly, what I wanted to hear. So I bring my car to JACK DANIELS PORSCHE for service and inspection. In the meantime, I had already called Porsche NA and explained to them my purchase experience and mechanical and radio problems with my CPO car. Porsche NA opened a case after reviewing all the documents that I explained to them and had faxed. I have to this day saved all text messages with the USED car manager at Porsche of Kings Auto Mall, Cincinnati, Ohio (ie: Joseph Porsche). Porsche NA couldn’t have been more concerned and involved to my happy belief. Porsche NA gave me a service number and asked me to call them immediately when I brought my car into JACK DANIELS PORSCHE for service and they would take over from there. I did this. After 2 days at JACK DANIELS PORSCHE, I received a call from the Service Manager, CHRIS DODIN, who informed me that the further they examined the car that the “to-do” list was piling up like a snow storm. Chris asked me to explain my entire fact based experience and I think he dropped his phone once or twice when he listened to the entire experience. I shared with Chris that all these problems cannot be a coincidence….I only owned the car for less than a month!!! Similar to Brooks’ professionalism, CHRIS DODIN was equally the professional and outstanding individual who stood by his “new” customer’s side. He would have to get Porsche NA involved and I shared with Chris that I already have done that. After I faxed to Chris the service and CPO documents that I also sent to Porsche NA, Chris stated that a car like mine would NEVER have left JACK DANIELS PORSCHE in that state. I believe him. Chris told me he would get back to me after speaking to Porsche NA. (Let’s forget office politics here….FRAUD was committed by PORSCHE OF KINGS AUTO MALL, CINCINNATI, OHIO.) On Good Friday before Easter, I receive a call from Brooks and then Porsche NA that $10k worth of work needs to be done to bring my car to Porsche CPO level and that I will be covered 100%!!! New horns, a new total convertible top replacement, 60k service, etc. Talk about a Good Friday…. So as patiently I wait for the return of my CPO Boxster, the moral of this story is several. First, I bought this car because my wife always wanted another convertible so I wanted to get her hooked on a Porsche and this seemed to back-fire until JACK DANIELS took care of us; our opinion has changed entirely for the better because of Brooks Bateson, Chris Dodin, JACK DANIELS PORSCHE and Porsche NA. Second, there are really corrupt Porsche dealers in the network so you need to CYA. Third, I wouldn’t have taken the time to write this letter if I didn’t believe that two individuals (Brooks Bateson and Chris Dodin) and JACK DANIELS PORSCHE hadn’t gone above and beyond as ethical and moral people. Fourth, I believe that Porsche does care about its current and future customers. Lastly, the USED car manager (Mack Fay) at Porsche of Kings Auto Mall in Cincinnati, Ohio should be fired and at the very least suspended, fined and demoted and put back on the urban corner used car lot. More

My wife and I went in to check out the Porsche we had our eyes on for a while. We have already discussed all of our details as far as color, interior and features.. Although we did not purchase that day, we eyes on for a while. We have already discussed all of our details as far as color, interior and features.. Although we did not purchase that day, we will be back and will only purchase from Mike. What I did not say is, I have been in this dealership and many others before and spoken with plenty of employees. None had the service, professionalism and overall friendliness Mike had. He was not pressuring or using cheesy sales lines. He talk to me like we have been golf buddies for years. He made my wife and I convinced that we will be purchasing this car, and we will be going straight to Mike. Looking forward to seeing him again this summer, when we had him a check. More

Make sure to go over the the spec sheet and check to see if it matches what is on the car. They switched wheels from 19s to 18s a $1500 option. Didn't offer a corrective measure after I pointed the wheels if it matches what is on the car. They switched wheels from 19s to 18s a $1500 option. Didn't offer a corrective measure after I pointed the wheels . They were not willing to reprice the Cayenne Hybrid. Not foreseeing this unprofessional service, I gave away my car the day before. Now I am left with no car and renting until I find the right car. What a mess... More

Not quite sure which dealerships these guys came from, but they are basically the quintessential used car salesmen. They'll basically say anything and do anything to make the sale and then no support and but they are basically the quintessential used car salesmen. They'll basically say anything and do anything to make the sale and then no support and no calls when issues pop-up or even when they are called on their lies. Not even a simple apology. Would not recommend them or buy from them ever again and I have bought multiple Porsches from them and others. With the crazy prices that Porsche is asking for their cars now, they really should clean up these types of "used car guys" from their lots. More

I live in Northern Virginia, about 265 miles from Jack Daniels Porsche. I had been searching the internet for late model pre-owned Porsche 911 Cabriolets and found one at this dealership on Friday, March Daniels Porsche. I had been searching the internet for late model pre-owned Porsche 911 Cabriolets and found one at this dealership on Friday, March 23; the listing was actually via the Jack Daniels VW web site. I tried unsuccessfully to get a call back from the VW Internet Sales Manager on Friday 3/23. I then reached out to the Porsche dealer on Saturday morning [3/24] and received a call back from David Chais. David confirmed that the 911 I was interested in was still available; so I asked if I could give him a credit card for a deposit to hold the car until I drove 4+ hours to the dealership to see the car. I didn't want to drive that far and find that the car had been sold. So he took my American Express information, and I said I would leave within the hour. I had been driving about 2 1/2 hours and was on the NJ Turnpike near Exit 4, roughly 80 miles from the dealership, when David called and said he had bad news. Someone from the local area came in and wanted to buy the car, and the sales manager decided that they would sell it to them; completely disregarding that I had called, had left my credit card for a deposit and was within 1 1/2 hours of reaching the dealership [I had already driven 185 miles]. What was equally frustrating was that there was no attempt by the sales manager/ General Sales Manager to reach out to me by phone [they had my cell #] to confirm my sincere interest in the car. Mr Chais, who seemed to be sincere, was a stand-up sales guy taking a bullet for his boss, indicated that the sales manager basically said I was probably just coming to drive it and make a low ball offer [not Mr Chais' exact words]. To which I said....why would I drive almost 9 hours round-trip from Northern VA if I wasn't prepared to make a serious and competitive bid for a car, the asking price of which I already knew? I then asked Mr Chais if he could please have his General Salves Manager [Evan Gemma]give me a call to discuss this, as I felt this was an unscrupulous business practice; in the meantime I would continue driving north to Upper Saddle River. 15 minutes later I received a callback from Mr Chais telling me the deal was being written up and sold to the other party. There was nothing that he could do. And I never did hear from Mr Gemma. For those of you who will read this, take what you may from my experience. I hope for Porsche USA's sake that this is not indicative of the ethical business practices of all their dealerships. More

update to my last post.....as I stated before this dealership lied to me and insulted me and I recorded all the calls including the one where James mc Alevey said he was going to immediatly return the dealership lied to me and insulted me and I recorded all the calls including the one where James mc Alevey said he was going to immediatly return the $500 they charged on our credit card without authorization and the other call I recorded of Donna miraglia making no sense babbling like a baffoon saying it would take 3 weeks for the charge to credit to our account. Well 3 weeks went buy and now we are disputing it with our credit card company. Its so funny because I emailed the general manager Evan Gemma when all this first happened explaining and documenting every detail about this whole pathetic sitiuation and called and left him multiple messages and he never once returened a call this was all around aug 24th...amazing how on september 3rd I get an email that says to please call evan with a phone number listed. I emailed and called him a million times and he never had the decency to return a call or a message...this dealership is a complete scam and I feel sorry for anyone that ever wastes there time with them. More

Although I did not buy a car from Jack Daniels (they didn't have the exact car I wanted which my local dealer was able to get) I think Bobby Francisco was great to deal with at this dealership. He gave didn't have the exact car I wanted which my local dealer was able to get) I think Bobby Francisco was great to deal with at this dealership. He gave me a good price for my trade (2010 BMW) and a great discount on a Porsche that unfortunately didn't have an option that I decided that I needed (Sports Chrono package). In any case I would recommend Bobby and will include him next time I look to buy my next Porsche. By the way this recommendation is after calling around to maybe 5 Porsche dealers and not even getting more than 1 callback or email from most. Bobby called and emailed multiple times and showed plenty of interest in having my business. More

Very beautiful showroom, and the cars were even better. Have always been a fan of foreign sports cars, and I thank Paul for assisting me in finding the perfect Porsche for me. We went on numberous test dri Have always been a fan of foreign sports cars, and I thank Paul for assisting me in finding the perfect Porsche for me. We went on numberous test drives, and once I got in the driver seat of a 911 Turbo, I knew I found the one. Many thanks to Jack Daniels, Paul, and all of their employees for making me a very happy customer. More