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Jack Daniels Volkswagen
Fair Lawn, NJ
2,076 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,076 reviews
June 25, 2020
Paul make the buying experience seamless and smooth. His wit and charm went far making the experience fun and engaging. I also worked with the GM Don and he was amazing #dadjoke wit and charm went far making the experience fun and engaging. I also worked with the GM Don and he was amazing #dadjoke More
by dpinton
Employees Worked With
Donald Chittum, Paul Perado
Helpful June 24, 2020
Employee George was super helpful! Wouldn’t have had the experience at JD without his help! He was very respectful, cared about what I had to say, and knew everything and how to answer my questions! experience at JD without his help! He was very respectful, cared about what I had to say, and knew everything and how to answer my questions! More
by Frankie_Mos
Employees Worked With
George Navadel
June 24, 2020
GREAT USED CARS AND GREAT PRICES I went into Jack Daniels after searching for weeks for a pre owned vehicle and came across a pre owned Mercedes Benz and made a appointment and went i I went into Jack Daniels after searching for weeks for a pre owned vehicle and came across a pre owned Mercedes Benz and made a appointment and went in and saw Tina. She introduced me to the General Manager Donald Chiitum he persoanly me since I had some credit issues he sat with me and got me the best deal and I car i loved . He went over the service history and explained the vehicle in detail . This was hands down the best experience ever please if you are looking for a great used car deal go here . More
by freilly3695
Employees Worked With
Donald Chittum, Doug Bucci, David Dimor
June 24, 2020
A Great Experience At Jack Daniels VW Myself and my husband went shopping for a pre owned car we found a car on Jack Daniels VW website for a 2017 Tiguan Wolfsburg and decided to go check Myself and my husband went shopping for a pre owned car we found a car on Jack Daniels VW website for a 2017 Tiguan Wolfsburg and decided to go check it out. When we arrived we were greeted by the General Manager Donald Chittum Very pleasant and introduced to a salesperson named Michael Caropolo he showed us the vehilce and it was in beautiful shape was very happy . After some negotiating we agreed on a price and even was offered 0% had no idea . Its good to see some honesty and integrity in a business that gets a bad rap. We finished up with Doug Bucci who was another complete professional . As we left the GM came and wished us luck. Please if you are looking for a car this is the place More
by ROCKLANDPBA
Employees Worked With
Donald Chittum, Mike Caropolo
June 24, 2020
AMAZING CAR EXPERIENCE I went in to look at the Tiguan , I dealt with Justin as I had concerns as I am becoming a new Mom baby due July 8th . He answered all my questions an I went in to look at the Tiguan , I dealt with Justin as I had concerns as I am becoming a new Mom baby due July 8th . He answered all my questions an was very patience with me . He even suggested bringing in the car seat to see how the car seat will fit. Tina also worked with him an she was very nice to deal with as well. We ended up buying the Tiguan Se . I am very happy with the car an service . I went to other dealers where I felt very pushy an rushed. THANK YOU GUYS More
by Lisa S.
Employees Worked With
Tina, Donald Chittum, Justin Pinton
June 24, 2020
AVOID AT ALL COSTS. Went to this dealer to purchase a 2017 Mercedes Benz E-Class. My sales person was very nice and courteous and overall the buying experience was ok. Ho Went to this dealer to purchase a 2017 Mercedes Benz E-Class. My sales person was very nice and courteous and overall the buying experience was ok. However it went sour as soon as I pulled off the lot. Immediately after leaving the parking lot the low tire pressure light went off, I wrote it off thinking that maybe the car had been on the lot and the tire pressure was off due to change in temperature. I was wrong the tire had a screw in it and since it was a run flat I needed to replace the entire tire. I did so without complaint. Then I found out the car needed the 30K mile service completed as the reminder light came on while driving. The problem there was I bought the car with 34K and was assured it had been serviced properly. Then the brakes started squealing and the rear rotors are severely etched. I emailed asking if these services could be completed as I find it reasonable that the problem with the car be actually addressed as I was told. So far I have owned the vehicle for 8 days and have an another issue arise almost every other day. At the end of the day this was still a $30k used car and should have been serviced with more care. The general manager emailed me telling me nothing would be done and all repairs were on me and I have included a screen shot of the email with this. AVOID THIS PLACE, THEY DO THE BARE MINIMUM ON ALL THE USED VEHICLES. More
by davelopes125
Employees Worked With
Donald Chittum, Justin Pinton
June 10, 2020
Instead of creating an experience where I would feel connected to their dealership, the team at JD did the opposite. They told me A was wrong with my car. I had A repaired at another VW repair center in connected to their dealership, the team at JD did the opposite. They told me A was wrong with my car. I had A repaired at another VW repair center in my hometown in Washington DC. After the repair, my check engine light was still on. I called the service mgr at JD. I expressed that I felt lied to, since what they told me was a misrepresentation of the truth- a lie. After not standing behind the diagnostic review of my car, the service manager was rude, hostile and told me to come get my car. I will never go to JD again. I will write about my experience online. As a woman, especially as a Black woman, I am offended by how I was treated. More
by K Welch
Employees Worked With
Joseph Stuetz
June 09, 2020
Top notch service. The team hears you. Our situation was a bit tricky. But, Justin, David & Doug were there To make it work for us! a bit tricky. But, Justin, David & Doug were there To make it work for us! More
by Happy Tiguan R-Line Black Owner
Employees Worked With
Justin, David & Doug, Justin Pinton, Doug Bucci, David Dimor
June 08, 2020
Fantastic Experience We were in need of purchasing a vehicle immediately as my Mother's old 2001 Lexus had literally just burst into flames on I-87. We had tried for year We were in need of purchasing a vehicle immediately as my Mother's old 2001 Lexus had literally just burst into flames on I-87. We had tried for years to get her to purchase a new vehicle. There is nothing like a car fire on the highway to catapult her into a new vehicle. We new we wanted her in a reliable SUV with all wheel drive and the Tiguan was the perfect solution. Your team was helpful, efficient and no nonsense which is exactly what we needed and exactly why we came to Volkswagen. Thank you for the quick turn around and ease of purchase. More
by heathergray13
Employees Worked With
David Dimor
June 08, 2020
GLI experience It was a great experience. Especially working with David. When your dealer is as enthusiastic as you are about VW and their car history then you know It was a great experience. Especially working with David. When your dealer is as enthusiastic as you are about VW and their car history then you know you've come to the right place. More
by jay.a.lewis
Employees Worked With
David Dimor
