Jack Demmer Lincoln

Working with Nanette was great at Jack Demmer in Dearborn. Her knowledge of the Lincoln line up was very helpful in our final decision process in choosing a Nautilus. Dearborn. Her knowledge of the Lincoln line up was very helpful in our final decision process in choosing a Nautilus. More

The area accommodating when it comes to your needs and wants. I would recommend anyone who's in the market for a Lincoln to do business with Jack Demmer. wants. I would recommend anyone who's in the market for a Lincoln to do business with Jack Demmer. More

My vehicle was towed to Demmer without power in the early afternoon. The driver side window was down.My vehicle was left on the lot overnight with the window down. There was no attempt to restore power enoug afternoon. The driver side window was down.My vehicle was left on the lot overnight with the window down. There was no attempt to restore power enough to raise the window. It rained overnight into the window, the carpeting and seats entirely wet the next morning. I had my vehicle towed to another dealership for service. The power was immediately restored enough to raise the window soon as the vehicle arrived ,which was less then 10 minutes as it continued to rain.The service advisor at Demmer was aware of this situation and yet nothing was done to remedy the problem.This was my first and last visit to Demmer Lincoln. More

Racha, our salesperson was fantastic. Very easy to talk to & not be pushy !!! She took her time to explain the controls of the vehicle as well as loaded the Lincoln App for us. She went over & above; obvio to & not be pushy !!! She took her time to explain the controls of the vehicle as well as loaded the Lincoln App for us. She went over & above; obviously a caring person. More

I’ve been with Jack Demmer (Sales&Service) since 2013 never once have I had a problem they couldn’t take care of Joe in service is my go to guy 🙌🏽 no matter the problem he manages to figure it out for never once have I had a problem they couldn’t take care of Joe in service is my go to guy 🙌🏽 no matter the problem he manages to figure it out for me. More

I always receive superb customer service. Explains any recalls on the vehicle and answers any questions / concerns that I may have. The only place I go for oil changes/service needs. Thank you. recalls on the vehicle and answers any questions / concerns that I may have. The only place I go for oil changes/service needs. Thank you. More

QuickLane service at Jack Demmer Lincoln is great. I got an appointment the same morning I called. They performed the exact service I requested and nothing more. Service was completed in 45 minutes. an appointment the same morning I called. They performed the exact service I requested and nothing more. Service was completed in 45 minutes. More

Before today's experience, I have always rated this dealership five stars. However, the service advisor insulted my intelligence when calling to voice my frustration regarding a loaner vehicle. Why a dealership five stars. However, the service advisor insulted my intelligence when calling to voice my frustration regarding a loaner vehicle. Why are certain radio stations (rap stations) unauthorized in this vehicle, but others (country stations) are not restricted. Initially, the advisor told me that a previous customer made settings to the vehicle using my key. However in another sentence stated it was complicated to do and you need both keys. I do understand things happen, but acknowledge it and fix it. DO NOT TELL A CUSTOMER THAT THEY ARE PUTTING TOO MUCH THOUGHT INTO A SITUATION! I just referred some friends to this dealership and I will definitely be sharing this experience with them. Jack Demmer have lost me as a return customer! I could not post this review without tagging someone I have worked with. Please do not associate my displeasure with the service department with Sam from new car sales. Sam has always been a pleasure to work with and always made sure I was taken care of in a professional manner. More