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Jack Demmer Lincoln

Dearborn, MI

4.8
483 Reviews

21531 Michigan Ave

Dearborn, MI

48124

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Showing 483 reviews

April 17, 2018

Satisfied Customer After dealing with Dodge/Chrysler for many years, I wanted to try something different. I didn't think I was being treated fair or as a valued custome More

by OneHappyLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Racha Hodroj
Apr 23, 2018 -

Jack Demmer Lincoln responded

Thank you so much for the kind feedback! We are so glad you had such a positive experience working with Racha & are glad the pace, payment, and professionalism throughout your time with her were all so noteworthy. Buying a vehicle is a significant purchase & commitment and we're happy Racha made you feel so comfortable during the process. We hope you continue to enjoy your new vehicle & look forward to seeing you back in the future. Thanks again!

April 17, 2018

Great experience with 2018 MKC Purchase I recently purchased my new 2018 Lincoln MKC from the Jack Demmer Lincoln Dealership. It was a quick and very positive experience. I'm grateful to Rac More

by Priyam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Racha Hodroj
Apr 23, 2018 -

Jack Demmer Lincoln responded

Thank you so much for the positive review, Priyam. We are so glad that you had such a positive experience with Racha & that she got you into the right Lincoln vehicle for you. The MKC is a wonderful vehicle & we know you will continue to enjoy it. Racha & the rest of our team here are always available for any questions you may have as you get more comfortable with your new Lincoln MKC. Thank you again for the kind words & enjoy!

April 07, 2018

Great Experience with the Whole Team! I recently purchased a 2015 Lincoln MKZ and Ron, Pat, and Paul were all very helpful. Once I agreed to purchase the car, each of them helped split up More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Koss, Ron Zelyez
Apr 09, 2018 -

Jack Demmer Lincoln responded

Thank you so much for the positive review! We are so glad you had such a positive & timely experience with our Pre-Owned team. We hope you continue to enjoy your new Lincoln!

January 22, 2018

Service promises The service department experience was one of the worst ever. The work took much longer than anticipated. The priorities were not handled. There was More

by Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jen Coselman
Mar 01, 2018 -

Jack Demmer Lincoln responded

We're sorry to hear about your experience with us and understand your frustration. Would you please reach out to me privately to tell me about your experience with our team? Customer service is extremely important to us and we apologize that you didn't receive the kind of treatment you deserved. We see a poor customer experience is an opportunity for us to improve our best practices and word harder to retain your business. I would sincerely like to know more details about your interaction & look forward to hearing from you. Thank you, Jacqueline Demmer- Marketing Manager (jddemmer@demmer.com, 3133597052)

Apr 03, 2018 -

Jack Demmer Lincoln responded

We're sorry you had a poor experience with us and understand your frustration. We strive to be extremely transparent with our time of repair and rental cars and apologize that that wasn't the case for you in this scenario. Please reach out to me so I can learn more about our experience with us and work to find a solution together. Thank you, Jacqueline Demmer- Marketing Manager jdddemmer@demmer.com 3133597052

January 18, 2018

Just purchases a 2016 MKC Great sales service by Pat Koss. Pat went point of his way to make sure everything was ready for viewing, test drive, and for ultimate pick up. When More

by Doug215487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Koss
Mar 05, 2018 -

Jack Demmer Lincoln responded

Thank you for the positive review! We are glad you had a 5-star experience with Pat & hope you are continuing to enjoy your new vehicle.

January 14, 2018

Caring. For my mkz Went to Demmer. For service on my Lincoln I’m a RN. And. I must Depend on a good Quick service. And it was just that. I. Am so glad my husband bou More

by L Toth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service. And Tires.
Mar 05, 2018 -

Jack Demmer Lincoln responded

Thank you for the positive review & kind words. We appreciate you taking the time out of your busy day to share your kind feedback with us.

December 06, 2017

Perfect experience from start to finish! From our first visit with Pat Koss to our last, everything went very smoothly. Pat is honest, friendly, outgoing, and kind. He listens and learns abou More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Koss
Dec 21, 2017 -

Jack Demmer Lincoln responded

Thank you so much for the positive review, Audrey. We are so glad you had a 5-star experience working with Pat and that he made you feel so comfortable. Thanks again & we look forward to seeing you back in the future!

November 09, 2017

Excellent service! I met with Pat Koss to purchase a pre-owned late one day and drove home with a great car by the end of the next day. Pat took care of everything. The More

by G-EV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Koss
Dec 21, 2017 -

Jack Demmer Lincoln responded

Thank you for the 5-star review! We are so glad Pat Koss provided you with excellent service when purchasing your new vehicle and hope you're continuing to enjoy it. Thanks again!

October 27, 2017

Excellent Service Go see Pat Koss for the best deals on used cars!!! Really helpful, professional, and personable. I had a great experience with Jack Demmer Lincoln. More

by cargal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Koss
Dec 21, 2017 -

Jack Demmer Lincoln responded

Thank you so much for the 5-star review. We are so glad Pat provided you with a positive & personalized sales experience.

October 12, 2017

Excellent Service. Very precise I had a great experience with Jack Demmer Lincoln. Pat Koss was my sales rep, and he was very efficient, professional, and personable throughout the More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Koss
Dec 21, 2017 -

Jack Demmer Lincoln responded

Thank you so much for the 5-star review, Angela. We are so glad that Pat Koss provided you with such a positive buying experience. We hope you're continuing to enjoy your new vehicle!

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