After dealing with Dodge/Chrysler for many years, I wanted to try something different. I didn't think I was being treated fair or as a valued customer in my current lease. When I initially inquired online, I was just looking. I was contacted immediately via email and I didn't respond right away as I was still undecided and had no trust in dealing with the pressure of a commission driven sales person. My lease at the time was ending in 45 days so I was in no rush. Finally, I got a call from Racha as I had ignored my emails in my interest in a Lincoln SUV. She was very pleasant and most importantly not aggressive. I told her my current situation and explained what payment I could afford or was willing to pay. She gave a quote on a standard version of the SUV I had an interest in. The quote was much lower than I expected. I was skeptical that this quote would not be the same after I actually filled out the application. She assured me it would be the same. 20 minutes after submitting my application online, surprisingly she called me and told me I was approved for the monthly payment she had quoted. No lies or gimmicks!!!! 100% honest! The same day I went in to select a vehicle. I didn't really like the standard vehicle, just my personal preference. I wanted more features in my selection. She went and renegotiated the deal getting me everything I desired for a small increase in my payment. Unbelievable! Here I am taking possession in my desired selection and my monthly payment would be $317 less than my current lease payment. Same job, same credit score, vehicle values about the same. Very impressive to say the least. Long story short, I was pleased from beginning to end! I will have no hesitation in returning as a repeat customer at the end of my lease. Best decision I could have made for myself.