Jack Hanania Buick GMC

Bought a vehicle from them and reside out of state. Same day I purchased I had valve stem issues on tire and ultimately had to replace the tire at a local tire shop due to a compromised tube. Then I dr Same day I purchased I had valve stem issues on tire and ultimately had to replace the tire at a local tire shop due to a compromised tube. Then I drove home. I sent video to sales manager proving the issue and to get reimbursed. Same week i had transmission issues had to fix that. Once that happened I was ghosted for 2 weeks. Their response “you have a factory warranty, just take it to another dealership”. Once they get the sale they don’t care about you. They will leave you high and dry with a pre existing problem they should have fixed. Then they will lie to you until you get tired of contacting them and getting voicemails. Nothing was done about it. They do not care about you. They only care about your money. More

STAY AWAY. Walked away from a used truck deal because these people are lairs. Tried to jack the price up by 3 grand for muffler polish and a blinker fluid acc Walked away from a used truck deal because these people are lairs. Tried to jack the price up by 3 grand for muffler polish and a blinker fluid accessories package. I told the con artist to remove that line and re write it and you would probably have a sale. They refused, I left. Bought a brand new truck about 20 minutes later from another dealer. Just tell the truth that the price is 46. Not 43 plus 3k worth of crap that nobody would/should ever buy. I was interested at 43. Not for 46. These liars give car salesman's a bad name. More

Out of Towners beware! My wife and I were on our way to Port Canaveral when we started having car trouble. The front end of the car was shaking badly at 70-75 mph along wit My wife and I were on our way to Port Canaveral when we started having car trouble. The front end of the car was shaking badly at 70-75 mph along with some sputtering to the point I had to pull over and have it towed to Jack Hanania Buick GMC. No check engine light came on. I spoke with Daniel from the service department who ensured me they will take care of it while we were on vacation. After having the car for about four days and no response from anyone I decide to call and check the status of the vehicle. I spoke with a different service advisor and he told me that we had to rebuild the engine on a 2018 Chevy Malibu that have been running fine for the last five years. The service advisor told me the cost to repair the vehicle was $ 14,000. So I said nope I'll take it to another dealership. I loaded the vehicle on a trailer and brought it back to GA to my local dealership. My local dealership did a diagnosis on the vehicle and told me only repairs I needed were tires and an alignment. No issues with the engine, head gaskets, or turbo all which Jack Hanania said needed replacing. Beware of this dealership especially if you are from out of town. More

Full brakes, rotors, etc. front and rear. 3000 miles later front brakes froze up and turned the pads to ashes. $915.00 later back on the road again. The not our fault response front and rear. 3000 miles later front brakes froze up and turned the pads to ashes. $915.00 later back on the road again. The not our fault response was not expected. No help from GM ither per Chicago dealer. So sorry, your work was done out I f state. More

I purchased pre-pandemic and got a car at a good price. The salesman didn’t know much about the car other than what was on the sticker. We did a test drive and then sat down to talk numbers. They paid off The salesman didn’t know much about the car other than what was on the sticker. We did a test drive and then sat down to talk numbers. They paid off my trade-in which was fair. When the salesman came back with the numbers from finance, it was astronomical. I gave them the opportunity to be honest because you can easily look up the average interest-rate for your credit score and do an online calculator to find your payment. I asked to see the breakdown and simply let them know that the additional charges would not be paid by me. If they wanted to remove them, I would take the car. If not, I’ll leave. After much back-and-forth the manager finally said OK I got the car at the price I wanted. Can’t complain. It’s very simple by the car at the price you want. They either want to sell it or not. More

If I could give no stars I would. I bought my GMC Acadia a year ago and I’ve had nothing but problems costing me thousands. I am a mother of 11 and have spent more on this vehicle in I bought my GMC Acadia a year ago and I’ve had nothing but problems costing me thousands. I am a mother of 11 and have spent more on this vehicle in 1 year than I have my whole family. The owner makes millions off people and unfortunately I was one of the unfortunate that got my head ripped off. More

Same experience as others here. 10k markup on prices, 4k "family plan" tacked on, cannot opt out. Low offer on trade. Overall bad experience and a waste of time. "family plan" tacked on, cannot opt out. Low offer on trade. Overall bad experience and a waste of time. More

Service was the best I’ve had in years in and out in under the time I was quoted with a free wash under the time I was quoted with a free wash More

Called to get pricing on a vehicle on their lot and pricing for my trade-in. Came back with pricing the made sense for me and I asked about any manufacture rebates and any other dealer fees. They res pricing for my trade-in. Came back with pricing the made sense for me and I asked about any manufacture rebates and any other dealer fees. They responded that there was a $2k rebate and there was a dealer fee and a market adjustment fee. I then had to ask what those additional dealer fees totaled. They then responded that there was a $900 dealer fee and a $7000 market adjustment fee. If I wouldn't have asked he would not have disclosed these fees. I am not opposed to paying over sticker due to current market conditions but this should be disclosed without me having to inquire. I would have a 4 hour round trip drive to buy this vehicle and would have been extremely upset if this was "sprung" on me after visiting the dealer. Buyer beware!!! They are charging on this vehicle a 15% dealer upcharge and this was not disclosed until I pressed them. Speaks volume about their ethics. More