Jack Ingram Nissan

I purchased a new car from them 7/20/13 and it was a dealer trade. Meaning they had to bring in the car from another dealer. When the car arrives I guess it has the other dealers name plate badge on the dealer trade. Meaning they had to bring in the car from another dealer. When the car arrives I guess it has the other dealers name plate badge on the back of the car and Jack Ingram removes it to put their name on it. While trying to remove the other dealers name off the car they scratch the paint pretty deep. The morning after we get the car I notice the " Jack Ingram" sticker was a little crooked and when I bend down to get a closer look I notice the scratch's. The longest scratch was about an inch or so but was kinda deep and I didn't think I could buff it out. So I take it back to them that morning and I get there a little early and the only people there were the finance guy and a couple of salespeople. I talk to them about it and they were real nice and agreed it was to deep to buff out but would be easily fixable. I asked to speak to my original salesperson Andy or the sales manager Stan. They told me Stan wasn't there today but the other sales manager John should be in at anytime. So while I am waiting I notice that all the "Jack Ingram" badges on the other Altimas in the lot are in a different place than mine. SO it was obvious that they scratched it and tried to cover it up with their sticker. I guess its their policy if they mess something up they are going to try and cover it up rather than be honest with you. Makes me wonder about their service department when they work on your car. John Ingram the other sales manager finally walks by us going in the door and the finance guy explains to him why I am here.....John just says "Oh OK" like he really don't care. I follow him to his office and try to explain it again and his exact words were " I am trying to get ready for a meeting I can't help you." So I step out of his office and go towards the door and I stop and think to myself...Did this guy really just say that? I turn around to go back in his office and he is walking out going the other way like he just don't give a crap. I mean at least he could have said; Excuse me sir I have a meeting in a minute and this guy (whoever) will help you and if you have any problems please call me; or at least something that at least acted like he cared. As if his time is WAY more important than ours. If your name is on a business it would seem you would go to a little trouble to make the customer happy or at least act like you care. My salesperson was Andy Lard and he was super, so was Stan the sales manager I originally dealt with. But even the finance guy and salesperson agreed that was wrong and rude of John when I walked out the door. I bought a 350Z from Jack Ingram about 8 years ago and had a great buying experience then. But John Ingram ruined it for me this time. I guess since his last name is on the building you are just a quota to him. My family has bought several cars from Jack Ingram in the past; in fact just within the the last 8 months with my purchase Saturday we have bought 4 Altimas in the immediate family. I think we will take our Nissan business to Clanton next time. Even caught the finance guy in a little fib. We did the paper work on Saturday and since it was a dealer trade a guy would have to go over to Griffin Georgia to pick it up. Well the finance guy tells me this "driver" has already left to go get the car and it would be ready for us to pick up Monday. Well Monday they tell us the guy got a late start Monday and it wont be ready until Tuesday. So why tell me Saturday he already left? Not really a big deal cause they gave us a loaner car but why be dishonest about something like that. I am going to email this experience directly to Jack Ingram Motors and Nissan and hopefully I will have a positive update on this. More

Great service. Jennifer was my sales rep and was very helpful and met all my needs. I initially spoke on the phone with Christy who was also great. Tim was the guy in finance who worked with me to save m helpful and met all my needs. I initially spoke on the phone with Christy who was also great. Tim was the guy in finance who worked with me to save me some money and was helpful as well. I'd recommend Jack Ingram Nissan to anyone looking for a car. More

I felt really comfortable making decisions and one tried to make me purchase anything. My interest were well considered! Carlos did everything he could to where I could sign and drive!! to make me purchase anything. My interest were well considered! Carlos did everything he could to where I could sign and drive!! More

Our experience at Jack Ingram Nissan was great! Jennifer Jordan was excellent to work with. They met all of our needs in the purchase of our new car. One of the best buying experiences we've ever had! Jordan was excellent to work with. They met all of our needs in the purchase of our new car. One of the best buying experiences we've ever had! More

Great sales person she really knows how to give great customer service, friendly, and she knows how to feel the buyers personality to find what they want to make them happy she got me to buy when I was a customer service, friendly, and she knows how to feel the buyers personality to find what they want to make them happy she got me to buy when I was about to walk out the door and go some place else to look she got us what we wanted and needed. More

I had a great expierence with DeeDee what she says goes she worked me up a great deal on my car if I had to do it all over again I would shop there again. Happy Happy !!!!! she worked me up a great deal on my car if I had to do it all over again I would shop there again. Happy Happy !!!!! More

I got the vehicle I wanted, down to a tow package, at a good, fair price. No complaints, especially if I get a coffee mug! good, fair price. No complaints, especially if I get a coffee mug! More

I had been looking around for a Nissan Juke. This was the third dealership I had been shopping with. Our salesman, Don Brown, was very attentive and a pleasure to do business with. Best car shopping experien third dealership I had been shopping with. Our salesman, Don Brown, was very attentive and a pleasure to do business with. Best car shopping experience yet! The price was great, far better than the other dealerships. Thanks again Don & Jack Ingram Nissan. Love....love...love my new car!!!!!! More

Can not say enough good things. My entire experience was excellent-from the initial phone call to driving off the lot in my new car! excellent-from the initial phone call to driving off the lot in my new car! More

I am very satisfied with my new 2013 Nissan Rogue. I walked in around 4 pm and asked for a female salesperson and was introduced to Dee Dee Coleman. Her customer service was absolutely perfect. I felt n walked in around 4 pm and asked for a female salesperson and was introduced to Dee Dee Coleman. Her customer service was absolutely perfect. I felt no pressure from her which is very much appreciated by not only me but anyone choosing a vehicle. Her professionalism was one of the reasons I purchased this vehicle. I am sure she is this way with every customer and she definitely deserves to be rewarded. More