Jack Ingram Nissan

Our experience with Jonathan Greene was exceptional. We purchased a new vehicle last week and I feel this was the easiest vehicle purchase we have ever done. Jonathan was truly great we did not feel pres purchased a new vehicle last week and I feel this was the easiest vehicle purchase we have ever done. Jonathan was truly great we did not feel pressured at all the entire process everything went extremely smooth. I would recommend Jack Ingram to everyone looking to purchase a vehicle. More

My rating at Jack Ingram Nissan was wonderful. Henry Spears is a very dedicated and interested in his customers stratification. Thank you a lot Henry. Wonderful JOB!!! Lee and Sondra Jenkins Spears is a very dedicated and interested in his customers stratification. Thank you a lot Henry. Wonderful JOB!!! Lee and Sondra Jenkins More

UPDATE 10/22/2013: Like an old married couple, we UPDATE 10/22/2013: Like an old married couple, we fought, argued, and eventually made up. I'm glad to report and update this review to reflect the UPDATE 10/22/2013: Like an old married couple, we fought, argued, and eventually made up. I'm glad to report and update this review to reflect the efforts by Jack Ingram to reach out to me regarding my issue. We came to an agreeable resolution and I am satisfied with the outcome. I'm glad that I won't need to find a new place to have my vehicle serviced. While there were mistakes made, I am beyond impressed by the efforts that Jack Ingram went to to make things right by me. I can continue to recommend them without hesitation. ************************************************************************************************************************************************************************************ ORIGINAL REVIEW 9/27/2013: Sadly, after attempting to resolve my issue directly with the service manager and not being able to, I can no longer recommend Jack Ingram. On 9/27/2013 I took my 2010 Nissan Altima in for a simple oil change. While sitting in the service area I witnessed a service technician recklessly drive my vehicle into a service bay. Due to his carelessness he struck the vehicle lift with my right front tire causing irreparable damage, ultimately requiring the tire to be replaced. Fine so far, right? Ok, upon taking possession of my vehicle and driving it a short distance, I noticed that the vehicle now pulled to one side, obviously favoring the new tire. I returned to the dealership and argued with the service manager at length on why I felt I should have been provided two new tires even though they only damaged one. He disagreed and we were not able to come to a mutual resolution. I'll detail to you why I believe I should have received two new tires instead of only one and let you decide who was in the right. 1. The industry wide practice is to replace tires in pairs if all 4 are not being replaced at the same time. 2. My Nissan owner's manual and maintenance booklet also advise this is the accepted practice. 3. Having one new tire and three worn tires substantially changed the way my vehicle drives and handles. The service manager argued that while not the industry practice, replacing only one new tire poses no safety risk, irrespective of the best practices noted in Nissan's documentation. Furthermore, Richardson said I should be happy that I got a new tire, he could have given me a used tire from out back. The tires on my car are 3 years old and have 32K miles on them with 6/32 of tread left. To hear them tell it you'd believe I drove in there with four bald tires. This are the original tires that came on the car. In the grand scheme of things, this boils down to one thing: the cost of a new tire. Given the industry wide practice of replacing tires in pairs, I felt I was entitled to a second tire at no expense. Let me be clear: I am well and able to pay for a new tire or even a set of new tires. I was not trying to get something for nothing or trying to take advantage os the situation. What should have been a routine service visit resulted in me leaving with a car that has mismatched tires when I went in with a matched set, albeit worn according to RIchardson. He seems to believe I'm in a better position now than I was before which is simply not true. All I wanted was to have two matching tires instead of having one new one and one older one on the front of my car. Richardson felt that I would be unjustly enriched if he gave me a second tire. He felt that one new tire put me at or in a better position than I was before they damaged my tire. I bought this car brand new from Jack Ingram and have had it serviced there for the 3 years I have owned it. I was considering trading in my 2010 Altima for a 2013 model but I can now say that is no longer a consideration. A $135 tire is minuscule to me and Jack Ingram in the grander scheme of things. Loyalty should have been the deciding factor and Jack Ingram decided that a $135 tire was more valuable to them than the repeat business and loyalty of a customer. While I'm certain that for every customer they lose they gain many more, I don't feel the treatment I received today was representative of the service they say they strive to provide. I'm sure in a few weeks I'll receive a survey from Nissan USA, as I typically do whenever I have visited the dealership, but this time I will have to give them the review they rightfully deserve. More

Outstanding and exceptional purchasing experience due to the professional and knowledge of the automotive "Nissan World" through your salesman, Mr. Andy Lard. This experience was truly educational with our the professional and knowledge of the automotive "Nissan World" through your salesman, Mr. Andy Lard. This experience was truly educational with our best interest at the core of this sale which equated to a "win-win" for all involved. This is our 5th or 6th purchasing experience from Jack Ingram Motors and it only gets "better with age". We will definitely continue our association with Jack Ingram and encourage our friends and colleagues to investigate this exceptional purchasing experience. Mr. Andy Lard please continue your truly outstanding work with your "customers". More

I was real impressed with the friendliness. Carlos explained everything carefully and honestly. The vehicle I picked out is awesome and the price is just right for me. I told my friends and family, if explained everything carefully and honestly. The vehicle I picked out is awesome and the price is just right for me. I told my friends and family, if you are looking to buy a new or used (I prefer new)vehicle. Start with Jack Ingram. More

Good service, very friendly and helpful. Answered every question and made everything as quick and easy as possible. Looking forward to driving my new car. question and made everything as quick and easy as possible. Looking forward to driving my new car. More

I want to thank Cory Hill so much for helping me with my vehicle purchase he was so knowledgeable and attentive he worked very hard on my behalf and when he said "I will not let u leave here without a vehic vehicle purchase he was so knowledgeable and attentive he worked very hard on my behalf and when he said "I will not let u leave here without a vehicle" he really meant I just want to thank him again he was very professional and courteous the whole time and I will recommend Jack Ingram to all my friends and family! More

On our 1st visit Don was with another customer so he had Reggie work with us to look at vehicles available, explain all the features, go with us on 2 test drives, and work up initial proposal of sale. My Reggie work with us to look at vehicles available, explain all the features, go with us on 2 test drives, and work up initial proposal of sale. My wife and I both agree that he was very knowledgeable and helpful. We told him we were also looking at Toyotas, as our last 4 vehicles were Toyotas and would get back with him later. Our 2nd visit was with Don, as Reggie was off. Don really, really listened to our questions and needs and worked with us to reach an agreeable trade-in and bottom line price. Just before finalizing the deal there was a snafu, as Don discovered that the 2014 Pathfinder SL vehicle that had been located to fit our needs, was actually a 2013 model. In comes John to the rescue.......as he found a 2014 model that had additional upgrades on it and agreed to get it for us at the price we had negotiated. Needless to say, we were very, very satisfied with our experience in dealing with Jack Ingram Nissan and would highly recommend them to others. Forgot to mention that Whitney Cadwell, your super TV ad spokesperson, was instrumental in getting us to come and see the redesigned Pathfinder, as it was a very, very nice vehicle that would meet our needs. Thanks to all of you for a great experience ! More

When my parents went to Nissan to look for a Versa for me they were helped by Dee Dee Coleman. She was so kind and helpful, going over every aspect of what we could expect in trying to purchase a vehicle. Sh they were helped by Dee Dee Coleman. She was so kind and helpful, going over every aspect of what we could expect in trying to purchase a vehicle. She wasn't pushy, but listened to all the questions my parents had about a purchase. I know my Mom can ask a lot of questions about everything. However, she was so impressed with how knowlegeable Dee Dee was of what would be a better deal for me that she could not wait to tell me to go to Jack Ingram Nissan and look at the car that I wanted to purchase. When I finally got the nerve to go and talk to Dee Dee we finalized all the paperwork that day and I drove home in my new car. I really appreciate the help she provided and the fact that she put my parents so at ease with this purchase. Thank you, Dee Dee. More

Jack Ingram Nissan is by far the best Nissan dealer in the state of Alabama. I would highly recommend purchasing a Nissan from them. Andy Lard was very friendly and helped us get the best deal possible! the state of Alabama. I would highly recommend purchasing a Nissan from them. Andy Lard was very friendly and helped us get the best deal possible! More