Jack Kain Ford Inc. - Service Center

I wont waste my time calling because it wont do any good, obviously is they cared about doing anything for their customers i wouldnt be leaving this. I called 12/31 and scheduled an appt for the 20k mile pm, obviously is they cared about doing anything for their customers i wouldnt be leaving this. I called 12/31 and scheduled an appt for the 20k mile pm, recall fix and look into a transmission issue. I asked for a vehichle to use while they had it as last time i got the oil changed we were there for hours so i did not want to wait with 2 kids this time. I couldnt believe to begin with for warranty work they wouldnt provide a vehichle, at least bob allen did that when i drove ram. Jack kain wanted 38 dollars a day to use a vehichle while they were having to keep ours. Whatever thats fine so i schedule the appt for today at 11. My wife had to go without me but when she went they told her they didnt have any vehichles available. How can you schedule me a service and tell me ill have rental to use then when you get there have nothing? Thats ridiculous and a waste of time and now we have to try and reschedule before our service goes past due. We will definitely be going somewhere else though. They didnt seem to care, didnt want to do anything about it other than offer to schedule. No i am not rescheduling to possibly have the same outcome. I will never be using jack kain ford again to purchase a vehichle, have a service, or anything else. More

I had an excellent experience from start to finish. I called ahead to have a vehicle ready for me to test drive along with information on my vehicle that I would be trading. When I arrived, the vehicle w called ahead to have a vehicle ready for me to test drive along with information on my vehicle that I would be trading. When I arrived, the vehicle was ready for me to jump in and test drive and I had a preliminary figure for my trade-in based on the information that I provided over the phone. The transaction was completed start to finish in two hours. Bob and Max took care of me with top-notch service. More

Misdiagnosed vehicle problems, electrical and CEL I took my 2006 F360 in to Jack Kain Ford of Versailles, KY on 2 August, 2017 for a CEL (check engine light), while there I asked them to check chargin I took my 2006 F360 in to Jack Kain Ford of Versailles, KY on 2 August, 2017 for a CEL (check engine light), while there I asked them to check charging system as it had failed to start on several occasions, requiring a jump and battery charging prior to starting. CEL light was diagnosed as "underboost" remedy was new turbocharger ($1,932.28). Charging system was diagnosed as bad alternator, stated that alternator output was low, and was only charging at 13.0 volts. I asked them how they tested, and what the amperage output was on the alternator. They stated that they didn't have the equipment to check amperage output. They stated they stuck a plug in the cigarette lighter with engine running and voltage was only 13.7 volts. (paperwork states 13.0 volts). They said 13.7 volts was low and they "like to see" 14 volts plus. I asked them what the acceptable voltage was, they repeated that they "liked to see over 14 volts." I asked them what the book stated acceptable voltage was. After much grumbling, they checked and found that the alternator output (13.7 volts) was within acceptable limits, but int their experience, it was the alternator ($534.60). Labor to replace alternator was 1.5 hours (ninety minutes). Total estimate for repairs was over $3,000.00. I paid $252.94 for diagnostics. I am an FAA Certified Aircraft Mechanic. I took the truck to the dealer because I didn't have the reader to read the CEL. The charging system check was casually mentioned as an afterthought. I didn't realize they were going to charge me $125.00 to stick a voltage reader into the cig lighter outlet. They stated that they didn't actually remove the battery leads when "checking" the batteries, but checked each one with a "tester". They couldn't tell me what the "test" entailed or what type of "tester" was used. I declined their nice offer of $3,000+ of repairs. I took the truck to Advance Auto Parts in Lawrenceburg, KY. In the parking lot, I removed the alternator (three bolts, and one electrical plug. Pull belt, set retainer clip to keep tensioner held back, total of about 4 minutes, went into store, Alternator tested just fine. I replaced the alternator (total time to remove and replace was less than 10 minutes, yet Jack Kain wanted 90 minutes of paid time for job. I went home, removed all battery terminals from BOTH batteries, charged both batteries overnight, load tested both batteries in morning with a load tester (also inspected all terminals, connections at battery ground to chassis, etc. All okay. Driver's side battery tested at 13,4 static, 12.7 volts with load. Passenger side battery tested at 13,3 v 8.5 volts with load. I repeated the charging/testing of the "bad" battery once again to verify that the battery had failed. It tested bad once more. I replace both batteries as they were 3 years old and the problem has been corrected. Looked over turbo and found a loose clamp. Tightened it, reset CEL light, and problem has not recurred. Summary: One of two conclusions appear to be possible: Conclusion # 1: Jack Kain service department does not appear to have the knowledge, expertise, or tools to correctly diagnose electrical or engine problems. They do not know, or didn’t care enough to correctly test/diagnose an electrical/charging system problem and a CEL indication. Conclusion # 2: Jack Kain service department DOES have the knowledge to correctly diagnose problems, yet chooses to report “inspection results” which will produce greatly inflated profits. Once the alternator had been replaced for $534.60, I suspect that further inspection would have “discovered” that one of the batteries had failed. With respect to the “failed turbocharger” the loose clamp would have been corrected with installation of a new turbocharger. You can decide which of the above you feel is correct. Final conclusion: I would not let Jack Kain Ford service my push lawn mower. More

Pat Kain and whole crew. My wife recently purchased a Ford Edge and have been very pleased with everything about the purchase. Pat Kain was great to work with and the finance My wife recently purchased a Ford Edge and have been very pleased with everything about the purchase. Pat Kain was great to work with and the finance department was great as well. We have been back fo service and the ladies we talked with were very easy and thorough. The guys and gals in service were tops and quick. Mr Jack Kain himself came through the waiting area and greated everyone and asked each one if things were going ok. I have now started taking my Ford Ranger there for service and am very pleased. More

Dealership and Service The service department and dealership met all of my expectations. I was pleased with all involved. The dealer quickly solved my problem and provided s The service department and dealership met all of my expectations. I was pleased with all involved. The dealer quickly solved my problem and provided support when I needed it most. Phil Lambert More

Ten Stars! If you could rate higher than five stars I'd give the folks at Kain Ford ten for friendly, courtesy, service, knowledge, reasonable, helpful, convenie If you could rate higher than five stars I'd give the folks at Kain Ford ten for friendly, courtesy, service, knowledge, reasonable, helpful, convenience, clean, conscientious and community minded. Thanks everybody at Kain's for being there for me over the years! More

power seat stop working power seat stoped working, took in to service, back on the road in less than one hour. thats what i call service. keep up good work. power seat stoped working, took in to service, back on the road in less than one hour. thats what i call service. keep up good work. More

Excellent service as always Had some accessories installed on my Fusion. Ever one made sure I was up to date and satisfied with each step. Ex ellent customer service from everyo Had some accessories installed on my Fusion. Ever one made sure I was up to date and satisfied with each step. Ex ellent customer service from everyone. Highly recommended . great you as family. More

truck shopping & service I wanted a truck to pull a fifth wheel. I stopped in at Jack Cain they had what i was looking for,enough truck to pull camper & within the price range I wanted a truck to pull a fifth wheel. I stopped in at Jack Cain they had what i was looking for,enough truck to pull camper & within the price range. The sales person was very frendly & very helpfull. I would highly recomend this dealership. I have my truck serviced there also. More

The Service Department is truly professional Our Ford Escape, at 117,000 miles, had the 'service engine soon' light come on. This was the first time that I needed professional diagnosis and repai Our Ford Escape, at 117,000 miles, had the 'service engine soon' light come on. This was the first time that I needed professional diagnosis and repair since we bought this car new at Jack Kain Ford 13 years ago. It has been an excellent car so I drove to the service department and explained to Trevor Bryan the symptoms before the light had come on. He listened attentively, entered everything on the computer, and promised me that he would have one of the best service technicians check it out that day and call me. Within hours I was convinced that they knew what to do and what my cost would be. I approved the work and by the next morning my car was ready. Even more impressive was the fact that Aaron Harlow, the service technician, left his card in the car, which gave me confidence and showed me that he had taken a personal interest. The service department is manned by professionals, and it's an example for all Ford Dealerships. More