Lisa O'Neal
Lisa O'Neal at Jack Kain Ford Inc.

Lisa O'Neal

Service Advisor

Jack Kain Ford Inc.

3405 Lexington Rd
Versailles, KY 40383

Contact Me
4.7
118 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

3 yrs, 2 mos

Languages Spoken

English English

4.7

118 Reviews

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118 Reviews of Lisa O'Neal

September 01, 2026

Dealership Rating
Employee Rating

Always the best. Wishing the Kain family all the best in the future.. Been doing business with the Kain family for some years. Wishing you all the best in the future. More

by allancormney
Recommend Dealer
Yes

Other Employees Tagged: Lisa O'Neal

August 13, 2026

Dealership Rating
Employee Rating

Talk to two or three different people got two or three different answers for the same question that was surprising to me. Went specifically to get an oil change oil change only for synthetic oil got one p More

by billiebrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 13, 2026

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Very diligent in replacing the call back problems. O time on pick up and delivery of my f150. More

by lou.kendall16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 03, 2026

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They have always been very helpful They have gone out of their way at times to make sure I was a satisfied customer More

by Reowens850
Recommend Dealer
Yes

Other Employees Tagged: Lisa O'Neal

July 18, 2026

Dealership Rating
Employee Rating

Professional, friendly and welcoming. The personnel were friendly and professional. They were pleasant and accommodating while taking care of customers efficiently. More

by MARVINLELIA
Recommend Dealer
Yes

Other Employees Tagged: Lisa O'Neal

July 03, 2026

Dealership Rating
Employee Rating

We have always had an excellent experience with Jack Kain Ford! This time was no different! Everyone there is kind, courteous and wants to make sure we are satisfied with our purchase! The entire staf More

by tracierwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 03, 2026

Jack Kain Ford Inc. responded

We thank you to the moon & back Tracie! You are going to love, love that beautiful Expedition and we wish you thousands and thousands of fun driving miles in it.

July 02, 2026

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My appointment had to be canceled due to the dealerships failure to schedule pick up and delivery. I'm unable to deliver my vehicle or pick it up for medical reasons and that was the purpose of scheduling p More

by SCOTT595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lisa O'Neal

Jul 08, 2026

Jack Kain Ford Inc. responded

Thank you for taking the time to share your experience and for giving us the opportunity to speak with you personally. We're sincerely sorry that your pickup and delivery request was not scheduled as it should have been, especially while you were recovering from surgery. We understand how much that added to an already difficult situation, and we regret the inconvenience and discomfort it caused. We're grateful that our Service Manager, Steve Wooldridge, was able to speak with you directly. We appreciate your willingness to discuss what happened, and we're glad we had the opportunity to apologize and assure you that we've addressed the issue with our team so this doesn't happen again. Thank you as well for your understanding and for providing such thoughtful, constructive feedback. It helps us improve the way we serve our customers, particularly those who rely on services like pickup and delivery during challenging circumstances. We truly value your business and appreciate the opportunity to make things right. We wish you continued healing and look forward to providing you with the level of service you've come to expect from us in the future.

June 30, 2026

Dealership Rating
Employee Rating

I will no longer do business with them. Very disappointed in the way my recent experience with the service department was.. Luke was the only person I would give a good review to. If Bill w More

by Rvtillow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Abbey Ross , Luke-sales

Jul 10, 2026

Jack Kain Ford Inc. responded

Thank you for taking the time to share your feedback. We are truly sorry that your recent experience did not meet your expectations. We appreciate your kind words about Luke and will be sure to share your comments with him. Our management team has been in contact with you regarding your concerns, and while we regret that we were unable to resolve your vehicle's issue in our shop, we felt it was important to make things right by re-imbursing you the amount of your service shop visit elsewhere.. We appreciate the opportunity to work toward a resolution with you. Mr. Jack Kain built this dealership on the principles of honesty, integrity, and taking care of people, and those values continue to guide us today. We sincerely apologize for disappointing you and hope that, in time, we may have the opportunity to regain your trust.

June 30, 2026

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Employee Rating

Always prompt and informative. Service was completed quickly and all my questions were answered professionally. More

by wswarner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kat

Jul 08, 2026

Jack Kain Ford Inc. responded

Thank you for the great review! We're happy to hear our team was prompt, informative, and took the time to answer all of your questions professionally. Providing fast, efficient service while keeping our customers informed is something we take great pride in. We truly appreciate your trust in Jack Kain Ford and look forward to serving you again whenever you need us!

June 28, 2026

Dealership Rating
Employee Rating

Very good communication and very knowledgeable of the vehicle. The suv was clean and ready for us when we arrived More

by ldvarner1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jul 08, 2026

Jack Kain Ford Inc. responded

Thank you for the wonderful review! We're delighted to hear you had a great experience with our team. Good communication, product knowledge, and having your SUV cleaned, prepared, and ready when you arrive are all things we strive to deliver. We truly appreciate your business and hope you enjoy every mile in your new SUV. Thank you for choosing Jack Kain Ford, and we look forward to serving you again in the future!

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