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Jack Madden Ford Sales Inc
Norwood, MA
528 Reviews
Jack Madden Ford of Norwood Massachusetts is your New and Pre Owned Ford dealer for the greater Boston area. We are your local Ford dealer for Boston Norwood Sharon Canton Walpole Westwood Needham Dedham Stoughton and beyond!
Jack Madden Ford offers years of experience with our professional trained sales staff and provides financing leasing warranties and top dollar for any trade in.
With our convenient location less than 10 minutes away from Boston we serve customers from all over New England. Quality Customer Service and Best Pricing brings our clients back time and again to their #1 Boston Ford Dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 528 reviews
Verified Customer
May 08, 2026
First time in this ford dealership and I was amazed the friendliness of the entire staff. No high pressure, it was not stressful at all Alex and Max were very knowledgeable and understanding friendliness of the entire staff. No high pressure, it was not stressful at all Alex and Max were very knowledgeable and understanding More
by toyo1993
May 08, 2026
Just got a sticker but, the time before they did great work only missed out on a discount because I was a month too late on a broken part that was replaced twice. Other than that great time with service a work only missed out on a discount because I was a month too late on a broken part that was replaced twice. Other than that great time with service and very nice workers (Chris was great) and the big guy in service that got me two batteries so I could go on my vk trip More
by PETEMIA
Employees Worked With
Chris the mechanic
February 18, 2026
Worst experience with them. Say one thing and do another. Would never give them my business. All set to purchase a vehicle with them, shook hands with two people and even confir Say one thing and do another. Would never give them my business. All set to purchase a vehicle with them, shook hands with two people and even confirmed in writing the deal twice. Came back a few days later for the paperwork and all of a sudden that was not the deal anymore. The finance guy Steve even then blamed the sales guy Jason and basically called him an idiot. Meanwhile Jason and manager Matt confirmed the deal before I left days before. So you have two idiots working for you??? I just have no words!!!! Wasted my time and would never recommend them to any of my friends or family. Not even a stranger! More
by LToc
December 19, 2025
Everything went well! The purchase went well and I have nothing but great things to say! The purchase went well and I have nothing but great things to say! More
by dylanroche1991
Employees Worked With
December 18, 2025
Love Jack Madden Ford. Me and my family have always had a positive experience every time we go there for a new vehicle purchase!!! Me and my family have always had a positive experience every time we go there for a new vehicle purchase!!! More
by Matt Orchard
Employees Worked With
Matt Orchard
October 07, 2025
Service Manager doesnt return phone calls. They give you the run around about when you'll get your vechile back and whats going to be services. My transmission blew before warranty was up and They give you the run around about when you'll get your vechile back and whats going to be services. My transmission blew before warranty was up and it was a horrible experience trying to get it fixed Fast forward 2 months later I get the truck back and they rebuilt the transmission. BUT in the process somewhere broke the dipstick bracket and returned it to me that way. The tranny dipstick is just wobbling around while driving eventually causing it to break AGAIN Which is what they said happened and why my tranny blew the first time. (because water came in thru the broken dipstick ) Since I picked it up hasn't returned 1 call or anything to rectify they problem they caused. Stripped the nut didnt attach the bracket and now im still chasing them. Chris Rielly does belong working with people because he clearly cant call back or return calls or transfer messages. Oh and when you ask for a receipt for your deductible payment he wrote in pen on your servic3 slip. Like how unprofessional is that. More
by Aislinn V.
Employees Worked With
Chris Riley Dave Pacheco
September 06, 2025
Recently had car serviced for windshield washer pump repair. They eagerly promised to pick car up for me but was very late in doing so. When car was finally brought to service, technician misdiagnosed p repair. They eagerly promised to pick car up for me but was very late in doing so. When car was finally brought to service, technician misdiagnosed problem. They spent the entire afternoon troubleshooting without success. I then had to travel to Jack Madden Ford to pick up car so I had transportation over Labor Day weekend. Upon returning the following week, found problem that first technician incorrectly overlooked. Part had to be ordered so car was serviced following day! I had to return to pick up car. And to my surprise, I had to pay hefty diagnostic fee as well as very high labor and part charge. Interestingly, I had an offer to have problem at a Jiffy Lube a week before for one-fourth the total cost of Jack Madden Ford. But I wanted to support a Ford dealership. Well, not this one anymore. More
by mslamkin
Employees Worked With
Chris Reilly
