Jack Madden Ford

I contacted JMF through their Internet sales team because I was looking for a quote and availability on a particular vehicle. They quoted me a very good price and offered to order the vehicle, which was a s I was looking for a quote and availability on a particular vehicle. They quoted me a very good price and offered to order the vehicle, which was a specific configuration that is not common. The price was excellent, the vehicle ordering and deposit process relatively painless, and the vehicle was built and delivered in a fairly amazing 5 weeks. The sales team was good. Sam was friendly and very professional. All details were explained, the financing process was clear and quick, and I drove my new truck home in a couple of hours. I also found the parts desk and service staff to be knowledgeable and friendly. If price was my sole deciding factor, then JMF would have made the short list. However, they were the only dealer that was willing to order the exact truck I wanted and not try to sell me a stock vehicle with options I didn't want. The fact is, of the several dealers I worked with, JMF was the only one that gave me a great price and get me just what I wanted. Thanks, guys! More

My wife and I stopped into Jack Madden Ford Sunday afternoon to see the Edge & Flex. Gary Brigham met us, listened to our needs, gave us a tutorial & test drive on both vehicles, thoroughly answered a afternoon to see the Edge & Flex. Gary Brigham met us, listened to our needs, gave us a tutorial & test drive on both vehicles, thoroughly answered all of our questions, and was completely mindful of our time; Every minute spent with Gary was beneficial and not a minute was wasted. I would definitely recommend Jack Madden Ford & especially Gary Brigham. Thanks again Gary. More

A mistake was made when my vehicle was ordered (which is understandable as everybody makes mistakes). My issue is that the salesman made various false excuses to me and failed in his attempt to correct his understandable as everybody makes mistakes). My issue is that the salesman made various false excuses to me and failed in his attempt to correct his mistake. More

Have owned a Ford F-150 for the past twenty years, and will continue to keep buying them from Jack Madden Ford. Rod is completely Low pressure, un-carsalesman like and he really knows the ins and out of t will continue to keep buying them from Jack Madden Ford. Rod is completely Low pressure, un-carsalesman like and he really knows the ins and out of the trucks. Very knowledgeable and answered all of my questions in regards to the new technology in the truck. Love my new F-150 and will continue to get buy and service my vehicles at Jack Maddens More

First purchase from Jack Madden Ford. Very very easy and I could not be happier with my new Edge. Found the car I was looking for online, got a great price, test drove it and was driving away in my new car I could not be happier with my new Edge. Found the car I was looking for online, got a great price, test drove it and was driving away in my new car the same day I visited the dealership. Very happy from start to finish. Thank you very much Jack Madden Ford More

I've had it with JMF. 3 of 5 Fords bought a JMF. First one they dropped the rear end after "fixing" it. Thrid one, a brand new 2010 Explorer, they installed a remote starter at purchase. 3 visits and 3 re one they dropped the rear end after "fixing" it. Thrid one, a brand new 2010 Explorer, they installed a remote starter at purchase. 3 visits and 3 rentals before their answer was to disconnect the starter and see if the truck battery didn't die. AND, I got attitude from the Service Advisor. Now, a return visit. Gear shift from 1st to 2nd gear isn't working. Drop it off last Thursday. Graham takes my phone number. Calls back 10 munites later- has no record of me 9 (I BOUGHT THE CAR THERE AND HAD IT SERVICED THERE). Gave Name, Address, and Phone AGAIN. Friday, no calls from service. I call, speak to Graham. I'm told he'll call back. NOTHING! I now get to keep my rental for 4 days instead of 1. JMF calls my home Monday AM. Car is ready. No explanation of work. I pick the car up Monday PM after paying $600 for my rental. I have to ask what they found, which is nothing! So, I paid $636 for an oil change at JMF! If I were to keep this truck now, I'm told I need to wait til it happens more often, probably after the warrantee expires, to find out what the problem has been. Oh, and Graham tells me he's been calling an old number- the same guy who I gave the number to twice! When I said I gave it to HIM. His answer was "oh". To summarize, my new Ford Explorer is unreliable. JMF is unreliable, unprofessional, and lost. I have every intent of switching from having Fords for the last twenty-five years to something I can count on. And from a Dealer I can count on. Further, If Graham is related to teh Madden name, I assume this message will never see the light of day. More

Why would I NOT recommend, Jack Madden Ford? Well maybe it's because of the complete lack of communication or help when I walked off that lot. I knew exactly what I wanted, I walked in buying, no work nece it's because of the complete lack of communication or help when I walked off that lot. I knew exactly what I wanted, I walked in buying, no work necessary. Rod was OK, I signed all the paper work, price was okay, but being a young single female I now look back wishing I had someone who was better at negotiating, but that's another story and not why I wouldn't recommend them. I drive away in a new 2011 Ford Fusion that day. 2 weeks later I'm stuck in a mall parking lot and the car won't start. Frustrated I call my sales person Rod, since his card was still on me. I leave a voice mail. An hour later the car randomly starts and I'm like okay, maybe it's a one time thing. The next day I leave another voice mail for Rod letting him know what happened. NEVER CALLS BACK. A week passes and the same problem happens, this time I'm at home trying to go out. I call Rod, and again don't get through, I then call the main line and explain what had happened. After being transferred around with no one seeming to care I'm told to bring it to the Service Dept. Living 30mins from the dealership - I wasn't happy about it, but obviously the problem needed to be resolved. After bringing it in I was told they couldn't find the problem and 'hopefully next time the car will just die' oh that's reassuring since this is the reason I bought the new car. ROD NEVER RETURNED MY CALL BY THE WAY. I am now late to work, but what can I do. I go home, and about to leave the house to watch Game 7 of the Bruins and guess what, car won't start. I call - no one seems to care and I get transferred around. At this point I say I have to call back and have someone pick me up. The next day - i get in contact with Ford directly. Finally someone seems to care and has me bring it to the dealer closest to me *Sentry Ford Medford* they currently have my car, were able to duplicate the problem, but don't know exactly what's going on. I'm completed disgusted in my experience. My first new car, and I'm driving around in a rental, while my car is in the shop, and Jack Madden hasn't called me once to offer a solution. Thanks for taking my money and kicking me out the door. Will be sure to tell everyone who wants a ford that this is where NOT to go. More

I bought a new car and the battery died after less than a month. I had to get the car jump started and drove it to Jack Madden. After waiting for around 2 hours I was told that I would have to come back beca month. I had to get the car jump started and drove it to Jack Madden. After waiting for around 2 hours I was told that I would have to come back because Ford would not replace the battery unless another 4 hour test was done on the battery. I took my car to another company who ran a check on my battery and said it had a bad cell. They replaced the battery and I have not had any trouble since. Then I got a postcard stating I needed my 7,500 mile oil change. I don't drive much and only have about 900 miles on the car. I called your service department again and told them this. Whoever answered was rude and told me to just bring the car in when it reached 7,500 and hung up. When I bought the car I was told by the salesmen that I would receive free oil changes for the life of the car including oil filters. Then I found out that I have to pay for the oil filter and disposal of oil cost.Even when you call the main number the receptionist is not friendly. I have decided to pay this car off and turn it in at another dealer. I will never do business with you again. Then when they did the financing they really didn't go over everything and I ended up buying things I don't need like GAP insurance. One more thing. This is a 2010 Ford Focus S and doesn't even have automatic windows. However that was my oversight. More

Alan did a great job meeting all my needs. He was in constant communication with me until I received my vehicle. He explained all the features of the Ford Fusion that I bought in great detail which allo constant communication with me until I received my vehicle. He explained all the features of the Ford Fusion that I bought in great detail which allowed me to make a sound decisoin when purchasing my vehicle. It was a great overall experience dealing with Alan and the Jack Madden team! More

I was buying a car for the first in a couple of years. I visited four other dealerships that day and I have to say Jack Madden Ford was hands down the best experience. The salesperson Larry was very knowle visited four other dealerships that day and I have to say Jack Madden Ford was hands down the best experience. The salesperson Larry was very knowledgeable he worked with me to find out what my budget was and showed me the cars that were in that range. While I was talking to him trying to decide what to do I didn't feel the typical car salesman pitch. At the end of the day I know that I got a fair deal and a great new car. I can't wait to pick it up tonight! More