Jack Madden Ford

Service was quick I was in last Thursday for oil and anti freeze change. I dealt with Debbie. I have dealt with her before. As usual she was quick and I was out in a li I was in last Thursday for oil and anti freeze change. I dealt with Debbie. I have dealt with her before. As usual she was quick and I was out in a little over an hour. She is really good to deal with. More

Buyer Beware! This place is a SCAM. I could talk about how rude their customer support team is or perhaps how snarky they are when you are trying to get a quote. Bu This place is a SCAM. I could talk about how rude their customer support team is or perhaps how snarky they are when you are trying to get a quote. But, I’d like to focus on the fact that they are liars. I made them an offer for a car in writing. They respond “My Boss says he would like to do the Deal…. But he has to see the [trade in].” Great! I drive in they evaluate the trade in and give me exactly what I was asking for but, the price was $5000 over the deal they said they would do. Called out the sales manager Sean and his response was “I never agreed to anything!” A representative of your company did. Basically they are performing a horrendous bait and switch. They lie to get you in the door and then don’t offer their claims. I have been to multiple dealers and purchased multiple cars. A surprise $500 document fee? Annoying but ok. $5000 extra out the door? I’m willing to bet their sales manager has a get people in the door quota so he is willing to misrepresent to meet it. Do yourself a favor and avoid them at all costs! More

New Expedition Got a great deal on a great vehicle. I love my new Expedition with all the bells and whistles. See Johnny and he will take good care of you. Got a great deal on a great vehicle. I love my new Expedition with all the bells and whistles. See Johnny and he will take good care of you. More

Unsatisfied Customer The same day we bought our 2015 vehicle we noticed a problem when driving on the highway. We spoke with the service department immediately and schedul The same day we bought our 2015 vehicle we noticed a problem when driving on the highway. We spoke with the service department immediately and scheduled an appointment. After numerous attempts, driving back and forth (we live an hour away) getting a rental car only to be told we needed to bring it back because the part wouldn’t be in for two days and they wouldn’t pay for the rental for two extra days. Also being told we can’t diagnose the problem on a Saturday those are our oil change days. So I’m using vacation time to drive back and forth an hour to the service department only to be told at the end “Sorry we can’t fix the problem and are done we have made enough attempts”. I go to another dealership and they find the problem after the second attempt. Not once did a manager reach out to me, I had to do all the calling and chasing people down. At the end of the day was still let up to the consumer to fix. Bad customer service!!! More

Excellent service The best car service i have ever experienced. The fixed my car in no time. And the service advisors Debbie helped me so much. I definitely will be the The best car service i have ever experienced. The fixed my car in no time. And the service advisors Debbie helped me so much. I definitely will be there next time. More

Great Customer Service (JH) I went into Jack Madden Ford to look for a new Ford F-150 pick-up and they could not have been more accommodating. My salesperson, Mark Diamond went I went into Jack Madden Ford to look for a new Ford F-150 pick-up and they could not have been more accommodating. My salesperson, Mark Diamond went out of his way to make sure all of my needs were met. Enjoying my new truck... More

Excellent sales experience I just bought a Ford Escape from Jack Madden Ford in Norwood Ma. It was an excellent experience from start to finish. My salesman was Johnny Rodrigue I just bought a Ford Escape from Jack Madden Ford in Norwood Ma. It was an excellent experience from start to finish. My salesman was Johnny Rodriguez and he was great. Beyond showing me everything I needed to know about the car and answering all my questions, he was patient and understanding and made it a very comfortable experience. I would definitely recommend him to anyone buying a car. More

Poor Service I spoke to someone in the maintenance department about dropping my car off on a Friday so that it could be looked at over the weekend and returned on I spoke to someone in the maintenance department about dropping my car off on a Friday so that it could be looked at over the weekend and returned on Monday. I dropped the car off first thing Friday morning. Monday came and they hadn't even looked at the car. I picked it up in the exact same condition I left it. More

Excellent Service & Value 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. No charge for 4-wheel alignment because vehicle was "perfect" when checked. Service has always been timely and reasonable cost. Other dealerships (not Ford) have attempted cheating me in the past to charge for repairs & parts not needed. More

Lack of communication Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions to remind that I was awaiting this and was told it would be emailed over or get a phone call back. My current truck came from here and was an easy buying experience, the lack of professionalism ensures I won't be back again. More