Jack Madden Ford

Excellent service The best car service i have ever experienced. The fixed my car in no time. And the service advisors Debbie helped me so much. I definitely will be the The best car service i have ever experienced. The fixed my car in no time. And the service advisors Debbie helped me so much. I definitely will be there next time. More

Great Customer Service (JH) I went into Jack Madden Ford to look for a new Ford F-150 pick-up and they could not have been more accommodating. My salesperson, Mark Diamond went I went into Jack Madden Ford to look for a new Ford F-150 pick-up and they could not have been more accommodating. My salesperson, Mark Diamond went out of his way to make sure all of my needs were met. Enjoying my new truck... More

Excellent sales experience I just bought a Ford Escape from Jack Madden Ford in Norwood Ma. It was an excellent experience from start to finish. My salesman was Johnny Rodrigue I just bought a Ford Escape from Jack Madden Ford in Norwood Ma. It was an excellent experience from start to finish. My salesman was Johnny Rodriguez and he was great. Beyond showing me everything I needed to know about the car and answering all my questions, he was patient and understanding and made it a very comfortable experience. I would definitely recommend him to anyone buying a car. More

Poor Service I spoke to someone in the maintenance department about dropping my car off on a Friday so that it could be looked at over the weekend and returned on I spoke to someone in the maintenance department about dropping my car off on a Friday so that it could be looked at over the weekend and returned on Monday. I dropped the car off first thing Friday morning. Monday came and they hadn't even looked at the car. I picked it up in the exact same condition I left it. More

Excellent Service & Value 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. No charge for 4-wheel alignment because vehicle was "perfect" when checked. Service has always been timely and reasonable cost. Other dealerships (not Ford) have attempted cheating me in the past to charge for repairs & parts not needed. More

Lack of communication Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions to remind that I was awaiting this and was told it would be emailed over or get a phone call back. My current truck came from here and was an easy buying experience, the lack of professionalism ensures I won't be back again. More

Service Department Horrible Bought a 2010 Ford Explorer from a salesman named Ken.. Awesome guy and I love the truck... I had also purchased a high end warranty for roughly $3000 Bought a 2010 Ford Explorer from a salesman named Ken.. Awesome guy and I love the truck... I had also purchased a high end warranty for roughly $3000.00.. I bought the truck in for service because it had a few problems I was concerned about.. 3 times in a row they let my truck sit there and did not work on it at all, the third time they broke my windshield... All days they called at 3:30 pm to say they did not touch the truck. I work out of this truck and lost 3 days of work.. The last time, the 4th, they had it for 2 days and the things they fixed do not work... Horrible service department.. The manager Al should be fired for incompetence.. More

Service Great service was received by all. From the phone calls and emails to the actual day of the sale. Everything was efficient. My salesman was over th Great service was received by all. From the phone calls and emails to the actual day of the sale. Everything was efficient. My salesman was over the top. More

Dime in my seatbelt buckle. I dropped a dime in my seatbelt buckle. They told me they can't get it out and I would have to buy a new one at $160. Plus the labor cost. I don't kn I dropped a dime in my seatbelt buckle. They told me they can't get it out and I would have to buy a new one at $160. Plus the labor cost. I don't know a lot about cars, but I'm betting they could take it off and turn it upside down and get the dime out. More

Excellent buying experience! Purchased a new 2017 F150 STX. Found almost exactly what I was looking for at "Jack". Traded my 2013 Honda Ridgeline Sport. Purchased in Massachusetts Purchased a new 2017 F150 STX. Found almost exactly what I was looking for at "Jack". Traded my 2013 Honda Ridgeline Sport. Purchased in Massachusetts but live most of the year in New Mexico where vehicles are registered. "Jack" made a difficult out-of-state registration process easy and seamless. Dealt primarily with Michael Chammas (sales) and Sean Alpert (Sales Manager). Both are genuine good guys and knowledgeable. Their attentiveness even after the sale was impressive and they made me feel like it will continue to be so. I'm very appreciative! More