Jack Madden Ford

I was planning to replace my '99 Honda Civic in 3-4 months. I researched many different makes and models, then set off down the auto mile for some initial test drives. When I arrived at Jack Madden months. I researched many different makes and models, then set off down the auto mile for some initial test drives. When I arrived at Jack Madden Ford, I was so impressed by the car AND the sales staff that I bought my new 2010 Fusion that day! I parked right in front of the dealership, and Adrian greeted my husband and I before we even reached the door - much nicer than waiting around 15 minutes for an available sales rep, as we had done at another dealership earlier in the day. Adrian came off as friendly, not aggressive, and it made us feel welcome at the dealership. After a quick talk to assess what I was looking for, Adrian took us out to the lot and gave us a complete nose-to-tail tour of the car I was looking at. It was really nice to be shown all the features of the car before going on our test drive - at some of the other dealerships we went to, we got NO information about the cars we were looking at! There was, naturally, some pressure involved in closing the sale - I hadn't been planning to purchase a new vehicle for several more months, but I really liked the car, knew from my prior research that it was a quality car, and the sales manager, Bill, worked hard to meet my "what would it take to earn your business today" numbers. While the paperwork end of things took some time, the financial services manager, Lee, was affable and helped the process seem not so tedious. We were there past our dinner time, and I would have liked a snack, but I was excited that I got to drive my new car home that night! I took the car back two days after purchase for detailing, installation of a Guidepoint system, and an inspection sticker. I was there for a few hours, but Adrian did a nice job of making me feel welcome at the dealership and keeping me informed about how the work was progressing. I look forward to returning to the dealership for the free lifetime oil changes they included with my purchase. Thanks Adrian, Bill, and Lee for making my car buying experience a positive one! More

I delt with cy desrossiers from jackmadden ford. I found Him to be a very knowledgeable and personable to deal with. I had been looking for a car for some time and my experience with cy desrosie was excell Him to be a very knowledgeable and personable to deal with. I had been looking for a car for some time and my experience with cy desrosie was excellent And he answerd all my questions.and I will deffently return to this dealership again More

my wife and I went to Jack Madden Ford to lease a Ford Focus; we dealt with Aaron Williams, a salesman we had dealt with in the past. Although we ended leasing a 2010 Ford Focus from Jack Madden, we felt Focus; we dealt with Aaron Williams, a salesman we had dealt with in the past. Although we ended leasing a 2010 Ford Focus from Jack Madden, we felt we did not get a good deal at all. There was very little room for negotiation. The night we picked up our car, Aaron was not around. Instead, we dealt with other Jack Madden sales people who were more courteous than Aaton. He did not leave us a checklist to go over to ensure that everything in the car was working properly. They basically gave us the keys and said here you go. Although we had another car which we had leased from Madden in 2007, we ended up going to Herb Chambers in Braintree to trade that car in and got a better deal than we would have from Jack Madden. Our overall opinion- AVOID JACK MADDEN FORD AND GO TO HERB CHAMBERS INSTEAD....you'll be glad you did. More

Let me begin by saying that, as a first time buyer of a vehicle from a dealership, I felt somewhat lost with many questions in mind. I already had a sense of which car I wanted to look at, and from the mom vehicle from a dealership, I felt somewhat lost with many questions in mind. I already had a sense of which car I wanted to look at, and from the moment I walked into the lot, I was greeted by a friendly and professional salesman by the name of Brandan. I explained that I was searching for a new car, and that I wanted to test drive the new Fusion. Since I wasn't entirely sure which model to go for, Branden pointed out what each model had, and explained how much each would go for. From there on, I decided that it would be up to either going for the V6, or the 4cyl. Fusion. I ended up going w the 4cyl. due to the fact that at 175hp, 2.5L engine, had quite a "kick" to it, enough to satisfy my decision as to which engine to go with. Everything else pretty much fell into place, and things went smoothly from there. What made the experience so much less a hassle, and more a joy, was that the employee made me feel as though I was dealing with a friend, more so than a salesmen. Even though this salesmen was new, and didn't have answers to all my questions, he made a complete effort to find the answer to any question I had along the way. All other staff members involved where very professional, and none left me out in the dark. Even other salesmen pitched in with suggestions and/or advise, and completely worked as a team. I would absolutely recommend this dealership to any that have an interest, or who are simply just "looking around". In the end, all these factors led me to buy my new car, the Ford Fusion, and I couldn't be happier. More

The employee's was very profesional,very friendly, helpul,all the people who works there was very friendly and good. We like our new ford escape, my husband is very happy about the service they provid helpul,all the people who works there was very friendly and good. We like our new ford escape, my husband is very happy about the service they provided. I would like to recomend this dealer ship and the employee to some of my friends. More

As a first time car buyer, I found this experience to be surprisingly comfortable. I felt as if the employees that I worked with were not only personable, but also willing to go above and beyond to provide surprisingly comfortable. I felt as if the employees that I worked with were not only personable, but also willing to go above and beyond to provide me with a price for the car that I could easily afford. Thank you very much for a positive experience. I would recommend this dealership to others. More

I had been looking at cars for a couple of months and was still undecided as to what I wanted to do. I had read reviews about the Fusion but hadn't seen one yet so I decided to stop at Jack Madden Ford since still undecided as to what I wanted to do. I had read reviews about the Fusion but hadn't seen one yet so I decided to stop at Jack Madden Ford since I was in the neighborhood. John greeted me as I approached the building and I knew right away it was going to be a positive experience. He listened to what I was looking for and the first car he presented to me fit my criteria exactly. John is brand new in the world of auto sales and he was very personable, enthusiastic and excited to learn. (I think I was his first sale so that was very cool!) He called on the experienced people for questions he didn't know the answer to and I did not feel in any way that I received "junior" or "newbie" level treatment. I was really not sold on the Fusion when I walked into the dealership that day because quite frankly, Ford doesn't have the "Cool" factor associated with it unless we're talking trucks. Even though I liked the way the Fusion looked and drove, it didn't quite fit the image I had in mind. I still fully planned on trying out some "cooler" car brands before making a decision. Somehow, I changed my mind while I was working with John and the other folks at Jack Madden Ford. I drove home in my new car that afternoon (Saturday) and made arrangements to come back Monday for the finishing touches. (registration, detailing, alarm installation) John followed up with me Monday morning, met me at my car with an umbrella, and lent me his desk while he took care of everything on my car. It was done a couple hours later and he an another person came out and gave me a lesson on how to use the SYNC feature. It was all good! More

My husband just brought a F150 and we are very excited My husband just brought a F150 and we are very excited about it. Our sale guy Samuel was very helpful and he went extra miles to help my husband. Sam My husband just brought a F150 and we are very excited about it. Our sale guy Samuel was very helpful and he went extra miles to help my husband. Samuel was very friendly and took his time. I would recommend this dealership to my family and friends. The managers were also very friendly and very helpful to get to a price that made since for me and my husband. More

John made my F-150 purchase completely painless. He asked what I wanted and what I could afford and he put me in an excellent 2010 F-150 and gave me all sorts of tips for maintenance and care of the vehicle what I wanted and what I could afford and he put me in an excellent 2010 F-150 and gave me all sorts of tips for maintenance and care of the vehicle that I had not thought of. Suggestions from rubber mat selection, interior fabric treatment and bed liner tips. He also was sensitive to the fact that I had a dog and his suggestions were pertinent to dog comfort and protection of the truck interior with the dog in it. All and all the best car buying experience I've ever had. Greg Taillefer More