Jack Madden Ford

Today I took delivery of a new 2010 Ford Edge. This was my first experience with Jack Madden Ford, and I could not have asked for a better one. I was treated with respect, courtesy, and professionalism thr my first experience with Jack Madden Ford, and I could not have asked for a better one. I was treated with respect, courtesy, and professionalism throughout this buying experience. I was recommended to Madden Ford after having done business with a different dealer for over 20 years. I was a bit worried about it, but those worries were turned when I first met Tom Lucier the Sales Manager. Tom introduced me to Gary Brigham who would be my sales consultant. I felt that Gary and Tom answered all my questions with honesty, and made me feel like they appreciated my business. Lee Welsh worked with me to put together the financing, providing me with the best rate options available, so I could make a decision right for me. This was truely one of the best customer service experiences I have had in buying a car. Today when I picked up my new Edge. The car was clean, had a full tank of gas, and Gary spent much time with me going over the options, and operations of my new car, and did it with enthusiasm, making me feel more comfortable that I had made the right decision to go with Madden Ford. I look forward to my new partnership with Madden Ford. I would highly recommend Madden Ford, and in particular the representatives I dealt with; Gary, and Tom to anyone. Thank you for making this a good experience for me. More

I have given great ratings on all criterias because Decue was successfully helpful for me when I was in looking at a Ford Edge. He explained any questions or concerns I had about pricing and the car in gener was successfully helpful for me when I was in looking at a Ford Edge. He explained any questions or concerns I had about pricing and the car in general. Decue is a very nice gentleman and I would recommend him to friends & family in the future. More

I couldn't be more pleased with my experience at Jack Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates an Madden Ford. After having visited the Boch "New to You" Used Car dealership down the street and being bombarded by 'vulture-esk' sales associates and pushy managers, I was thrilled at the experience I had at Madden. I was greeted promptly, treated with respect by all of the associates - no pushiness or no urgency from them to 'make a sale,' and most importantly, they were genuinely honest and friendly people. After Boch, I was extremely tentative about being 'pushed' into a sale, as Boch barely allowed me to leave their showroom - they pressured me to put a down payment on a car after I repeatedly told them that I wanted to go home and sleep on the offer they made. Jack Madden Ford eased my mind immediately - I did not get a sense that they were going to push me into anything (and they didn't) and assured me that not all car salesmen are vultures waiting for their next kill. I recommend asking for Wade Cesvette - he was helpful, friendly, and knowledgeable and he even came in on his day off to personally see to it that I was taken car of before driving my new car off the lot. I hope this mans hard work and customer focused attitude does not go unnoticed. Lee (the man who worked on the paperwork after we chose a car) was extremely knowledgeable and personable, as well. I really enjoyed speaking with him and his explanations as to my options for payment plans and warranty's was crystal clear. He was a delight to work with. Overall, I got a real sense of family while interacting with the staff at Madden and the focus was where it should be: finding just the right car for me. I felt very at home there and I highly recommend Jack Madden Ford to anyone looking for a new or used car. More

I have started to write my comments several times but had to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and cert to keep erasing them. In truth I don't know how to put into words what a terrible experience I had a Madden Ford. I will never go back there and certainly would not recommend anyone else to either. After being thoroughly humiliated by the so-called sales manager Patrick Ford, while the general sales manager Steve Carter chose to ignore it, I left. Fortunately, I did more online research and found a dealership which promoted professionalism and customer service. I bought one new pickup and lease one new car last weekend from Herb Chambers. More

I was very pleased with our salesman Adrian. He was very knowledgeable about the car we purchased and went over each feature with detail. He was friendly and professional and I would be happy to purchase an knowledgeable about the car we purchased and went over each feature with detail. He was friendly and professional and I would be happy to purchase another car from him. He made the experience very pleasant. More

I did not expect to buy my new F150 Lariat on the visit I made to the dealer. I did though because thay had the truck I wanted at the price I wanted to pay minus my trade-in. Even though my trade qualified made to the dealer. I did though because thay had the truck I wanted at the price I wanted to pay minus my trade-in. Even though my trade qualified for Cash4clunkers, the F150 did not. But in actuality, i am getting far better mileage on the F150 than I ever did on the 4Runner. Did I say I love my F150! I would recommend that Jack Madden NOT use their outsourced radio/nav installers. They wanted way too much for the OEM NAV install. I put in my own for a third the cost. More

I stopped into Jack Madden Ford to inquire about the Ford Escape. I was met with a friendly greeting and received immediate service. Decue asked me a few questions about what I was looking for and a price r Escape. I was met with a friendly greeting and received immediate service. Decue asked me a few questions about what I was looking for and a price range I was comfortable with. I was then able to take an Escape for a test drive! When we returned Decue ran some numbers for me so I could get a better idea about the price I would be looking at. The staff at Jack Madden was very accommadating and understanding. I wasn't looking to buy a vehicle that day, but I wouldn't hestitate to go back to this dealership in the future! More

We've purchased two Ford vehicles this year from Jack Madden Ford. The dealership has been in existence for quite a while, but we didn't know much about them or how good their reputation was. In March, w Madden Ford. The dealership has been in existence for quite a while, but we didn't know much about them or how good their reputation was. In March, we went to look at the Ford Edge which is when we met Gary Brigham. He was very friendly and knowledgeable about the Edge and, within a couple of weeks, we bought our 2008 Ford Edge. We love the vehicle and were very satisfied with the final sales price that Gary gave us. Last weekend, we picked up our 2010 Ford Fusion SEL. Because of the positive experience we had with Gary earlier in the year, we wanted to work with him again on purchasing the Fusion. We had actually started looking at Fusions in September or early October and met with Gary several times. One thing that really impressed us about him was that there were no harassing follow-up phone calls or letters mailed to us. He knew that when we were ready to buy, we would call or stop by the dealership. The Fusion is a great vehicle and we felt that we got a fair price on it from Gary. If any of our friends or relatives are ever in the market for a new (or used) vehicle, we would definitely recommend that they talk with Gary Brigham at Jack Madden Ford. Also, to date, their Service Department has been excellent. Pat and Jeff Clark Norton, MA More

I have paint peeling on the roof of my 2004 Explorer (I purchased at Jack Madden Ford). I called the Service Dept at Jack Madden Ford to inquire about this problem and Joe answered the problem. He interu purchased at Jack Madden Ford). I called the Service Dept at Jack Madden Ford to inquire about this problem and Joe answered the problem. He interupted me about 5 seconds into my explanation about the roof, saying rudely "that's not covered under the warranty." When I said that it looks like a common problem of Ford Explorers and asked what Jack Madden was doing about it for its customers he said again (loudly and rudely), "it's not covered under warranty" and when I told him I had an extended warranty, he cut me off before I could finish saying "extended" and said, "it's not covered in that warranty either... Ford Motor complany doesn't pay us to fix chipped paint, and we don't do it for free." Guy was a jerk... plain and simple. This Joe guy is just killing business for Jack Madden because I'm in the market for a new Ford Fusion and I will not be taking my business to Jack Madden because of Joe in the Service Department. More

This dealership rates ZERO in customer service. I brought my mother in to buy a new a car on Saturday Sept 12. I made it very clear at the start of the business that I intended to pay cash for the car. Pat F my mother in to buy a new a car on Saturday Sept 12. I made it very clear at the start of the business that I intended to pay cash for the car. Pat Ford comes out and tells me that we can save an add'l $500 on this vehicle if we will agree to finance. Not what I wanted to do, but ok if it will save Mom another $500. We agree on the price and begin the long drawn out process of financing. We were introduced to Lee, who I also made very clear to the only reason I was financing was to receive the add'l $500 rebate, and the car would be paid off with the first statement. He seemed to understand at the time. They told her to come back at 2 on Monday and pick up her new car. She picks up the car, no problems, car is registered, inspected, insured in her name, drives off, all is fine. She receives a phone call from Lee on Tuesday, 24 hours AFTER she already owns the car and he tells her she needs to come back to the dealership to sign a loan paper because the bank didn't accept the first one. I call and ask him why? What is changing? He assures me nothing is changing, the interest rate went down. I remind him once again that I don't care what the rate is, we are not carrying out the terms of the loan, we will pay it in full with the first coupon. He again tells me nothing is changing except the interest rate and the bank won't accept it. She goes and signs the paper as requested. She finds out a week later when she gets her statement from the bank that this new loan paper she signed was so they didn't have to honor the $500 rebate that they offered her to finance the car! After 3 weeks and 13 unanswered phone messages to the dealership, I was finally able to speak to Steve Carter, general manager. He says they did nothing wrong, this is normal business practice. They assure me she did not pay another $500 for the car even though that's what the bank papers show. I think the whole deal is fraudulent and will never deal with them again. I think that 8 messages left for the general manager, 2 for Pat Ford, and 3 for Jack Madden himself, that all went unreturned is pretty poor customer service! More