Jack Madden Ford

We were just looking, not planning to buy. Fast Talking Sales Associate Aaron Williams talked so much he convinced us to buy afater he kept slashing his price. We signed a contract for a fully loaded Ford Sales Associate Aaron Williams talked so much he convinced us to buy afater he kept slashing his price. We signed a contract for a fully loaded Ford Edge Limited Edition. I gave him $500.00 in cash and the whole sale was to be cash. That was Thursady August 13, 2009. Saturday and Sunday Williams called numerous times trying to convince us to take another Ford Edge. He stated our was not in yet but he had another identical one without the navigation system. When pressed he admitted that the interior color was different but everything else was exactly the same, and he kept focusing on the CD player, a pidley thing in my eyes. That got me suspicious. We looked at the other 'identical' car on Sunday and found Williams was attempting to pass off a Ford Edge Sport with very few of the same features as being identical to the fully loaded Ford Edge Limited Edition we had contracted for. We told him we were not interested. I also informed him that their website stated the car we contracted for was in their lot. Williams insisted it had not come in but was on it's way. This was dragged out for another few days. For at least five days their website had our car car listed but he kept putting me off saying it hadn't come in and trying to sell me an inferior model than we had ordered. Williams was willing to come down slightly on the price if we would take the other car, the Sport, but when the math was done we would have been paying more for less. After a week of Williams's fast talking bull we said enogh is enough. We cancelled the order. Sales manager Pat Ford contacted us and when we spoke to him he told us to call him back the next day. We called back and we got another 'manager' who identified himself as 'one desk over from Pat Ford' no name. He tried to say we had put down a $100 deposit and when we corrected him he stated they would 'cut a check' for the $500.00 cash we had paid. The check was suppose to be mailed to us, but it did not come. A week later we spoke to the same Manager'one desk over from Pat Ford'(no name again) and he assured us that the check was in the mail. All together we have made six calls to them about the refund of our deposit. It has been almost three weeks since I was first told the check was being mailed and today Pat Ford once again told me the check was just waiting for a signature. I am getting fed up. If I do not have the check by next week I will take legal action but if I am forced to do that I will also contact the local media to make sure other people are aware of the unsavory business practices of Jack Madden Ford, Norwood so hopefully we can save someone else the headaches we have gone through with this company. More

SHIFTY, SLICKSTERS...BUY ELSEWHERE First, let me say SHIFTY, SLICKSTERS...BUY ELSEWHERE First, let me say this was to do with the "Cash for Clunker" program. I literally have spent hours researching de SHIFTY, SLICKSTERS...BUY ELSEWHERE First, let me say this was to do with the "Cash for Clunker" program. I literally have spent hours researching dealers on the internet getting prices and availability...very few dealers had the manual transmission Focus and I was willing to drive 270 miles plus tolls on the Mass Pike from CT to get it...buying an automatic would not just cost $815 but since the MPG is just a hair less, I would just qualify for $3,500 and not the $4500, making the automatic in reality become an $1,815 option. I called in late June and was told to wait until program started... OK, I did...the salesman, Aaron, a real slick fast talking, "cool mover and shaker" type, would constantly interrupt me when I was asking a question. He said he never got ANY of my emails,"must have gone into the spam folder"....H E L L O, if customer emails are not arriving either check spam folder or modify your mail system. He also very rarely returned voicemail calls. The initial price of vehicle, changed twice..we finally came to some agreement, but I had to physically sign some C4C documents and they would not release the new car until they "physically had the government money in their hands" Undaunted, I still was going to pursue this...I called to state I would be at their showroom at 9 AM the next morning...Aaron had left for the day; spoke with Pat Ford, sales manager who launches this one..."Oh we don't even want to do a C4C trade in over state lines" I was so annoyed all I could say was "Thanks Jack Madden Ford for wasting my time for the past month" Yes, I bought a Focus elsewhere and while I was waiting this whole thing out received an additional Ford Cash incentive in the mail for an $750 which could be used with ALL current incentives. If you plan to buy from Jack Madden DO YOUR HOMEWORK FIRST...then go elsewhere. More

My reason for approaching Jack Madden Ford was due to a close friend's recommendation. Quite simply, working with Sean Evans at Jack Madden Ford was the best car buying experience I've had. He is their close friend's recommendation. Quite simply, working with Sean Evans at Jack Madden Ford was the best car buying experience I've had. He is their Internet Sales Consultant, and was prompt with accurate and direct follow up. Nothing that was stated during our email exchanges leading up to my dealership visit changed or was modified when I sat down with him to work out a deal. He was thorough in terms of preparation in showing me the exact vehicles (4) that I specified in my emails. Additionally, he walked through the options and details of each vehicle I was reviewing allowing to test drive all the vehicles. Overall, I would highly recommend Jack Madden Ford for a new or used Ford vehicle purchase and strongly recommend Sean Evans as your sales consultant. More

Our experience with the folks at Jack Madden Ford was great. After several months of looking for a used SUV and dealing with various dealerships (and all there B.S.). We finally found a vehicle that we great. After several months of looking for a used SUV and dealing with various dealerships (and all there B.S.). We finally found a vehicle that we were looking for with the mileage and price we were willing to pay. After e-mailing Sean Evans about our interest in the vehicle, he returned a phone call to us the next day, then confirmed our appointment the following day to come and test drive this vehicle. Once we arrived at the dealership, we were greeted by Sean. Who was very professional and was wonderful to deal with. The vehicle was right out front and we took it for a test drive. Upon returning to the dealership, Sean explained everything about the vehicle, had our trade already appraised. After some negotiations with Sean and his manager (who was also very pleasent to deal with, we ended-up agreeing on a deal and we purchased a 2005 Ford Escape. After years of purchasing vehicles and dealing with all types of dealerships, salesman, etc. we must say the Sean Evans is the best. He is very customer focused and a pleasure to deal with. He takes the time to answer any quetions you have, takes time listen to what you have to say and is more than willing to work with you and not against you. If you plan on purchasing a vehicle, go to Jack Madden Ford and ask for Sean Evans. Total time we spent from arrival to driving away in our Ford Escape was about 4hrs which went by fast, because of Sean Evans. And the finance person we dealt with was also very professional and a pleasure to work with. More

I couldnt agree more with the previous post. I went in for service, and Joe at the service desk was very rude and condescending to my husband and I. I initially brought my car in for repairs because there for service, and Joe at the service desk was very rude and condescending to my husband and I. I initially brought my car in for repairs because there was a loud noise that sounded like metal to metal, and was told that I could "take it or leave it" when given the cost of repairs. I needed my car fixed, and it was pretty much held hostage at Jack Madden Ford. I had no choice but to go ahead with the fix. The manager, however, was very nice, although he didnt seem phased at the actions of Joe. I have delt with the young girl behind the desk previously, and she was very nice to me, even offered to give a discount. My advice, if you must go to this dealership to have your car fixed-STEER CLEAR OF JOE IN SERVICE DEPT! More

The service department (Joe in particular) have clearly never had any Customer Service training. The interaction with these people begs belief. Without going in to the details of our experiences with th never had any Customer Service training. The interaction with these people begs belief. Without going in to the details of our experiences with these clowns, let's just say that they appear to have done work that didn't need doing, clearly didn't do work that should have been done under warranty and when asked any questions about their proposals/quotes basically got pretty abusive. We kept going back because we bought the car there, but after the most recent time where my wife was lied to and when she asked for clarity on something got no explanation and was basically told to settle the bill and go, we will not be going back there for service and will certainly not be buying another car from Jack Madden Ford as a result. You would think they would have some understanding of the direct connection between sales and after sales service, but apparently not. Amazing just how short sighted they really are. I don't tend to post reviews on my experiences, tending to let things go and move on, but people need to be warned about this bunch, so felt compelled to actually write something..... Do not go to this place for service unless you have no other option (i.e. you breakdown right outside it) and if you do have the misfortune to be in there and the guy you speak to say's his name is Joe, then excuse yourself and come back in when he isn't there.... More

We wanted a stick shift Escape because it can be towed 4-down behind our motorhome. There were only a few cars in that configuration in MA. One was at Herb Chambers, not our preferred color, but as we 4-down behind our motorhome. There were only a few cars in that configuration in MA. One was at Herb Chambers, not our preferred color, but as we told the dealer, the price would determine the sale. We told them the price we wanted to pay. Chambers folk were polite, gave a decent price for the new car, but refused to give a good trade-in allowance on our car. Went to Jack Madden, while on the test drive I told them of the price I wanted. This time, they took a close look at my trade-in, agreed to its value and we quickly closed the deal. They not only gave me the deal I wanted, we did not have to do the traditional auto-dealer-dance that I had to go through at Chambers. The Madden folk went straight to my number (well, one sales manager go-round-revisit, but they didn't take excessive time.) They had the car prepped and ready for delivery that evening and we closed the deal within about 3 hrs from when I walked into the door. More

I purchased a new car from jack madden ford. it was a new model,being released from ford a few days earlier. the salesman was surly, saying the market for this car was over list,but knowing this was the firs model,being released from ford a few days earlier. the salesman was surly, saying the market for this car was over list,but knowing this was the first of this model they had, this was a lie. when i picked up the car, no one from service or sales was able to put the plates and and review the workings of the car. The finance person was finally able to put the plates on, but was not able to review the working of the car. More

Great dealership!! Super friendly and willing to work with you!! Couldn't be happier I went there. I got a limited version instead of an SEL and I got it for $85 dollars less a month on payments than any with you!! Couldn't be happier I went there. I got a limited version instead of an SEL and I got it for $85 dollars less a month on payments than any other ford dealership offered me on an SEL car. They also gave me more money for my trade than any other dealership I went to. If you don't go here have fun paying more money for not as nice of car that you will get at Jack Madden. More

I saw an ad on the internet for a 2001 Mercury for 7999 I saw an ad on the internet for a 2001 Mercury for 7999 I went to Jack Madden Ford to see it.Me and the salesman started talking and I liked the car I saw an ad on the internet for a 2001 Mercury for 7999 I went to Jack Madden Ford to see it.Me and the salesman started talking and I liked the car because of low mileage. We sat down and discussed pricing and I did bring the ad with me just in case.I loved the car.The salesman quoted me a price of 10999.I was shocked so I showed him the internet price. He took it for 7999 and I bought the car but I had my doubts I drove it for 3 weeks and it had some minor problems.I took it back to be fixed.The salesman said not to worry(lol) I rented a car from them till it was fixed(silly me).They never worked on it that day.It took them 5 days to fix it. for no charge but the salesman lied to me about the rental.He said not to worry.I talked to the General Manager and he said that I have to pay for the rental I WILL NEVER BUY another car from them again.I was treated very bad by the General Manager I took my car and left the dealership and I will not return More