Jack Madden Ford

DO NOT DO BUSINESS WITH THIS DEALERSHIP. Paul DO NOT DO BUSINESS WITH THIS DEALERSHIP. Paul J...aka..."Splinter" was the true epitomy of a shady carsalesman and makes me embarassed that I ever on DO NOT DO BUSINESS WITH THIS DEALERSHIP. Paul J...aka..."Splinter" was the true epitomy of a shady carsalesman and makes me embarassed that I ever once worked in the industry. I was looking at a truck, so I asked the price (knowing that I had the online ad printed), out of the clear blue sky he says $21,000 (the ad was $17,991). I didnt want him to come along on the test drive, he said that wasnt an option (he even threw the dealer plate inside the front windshield and deeply scratched the plastic above the steering wheel). He assured me that all services had been done and that the truck needed nothing, this was not true. It dangerously, yes dangersously pulled to the right, the breaks pulsated, and there was a burning smell accompanied by smoke coming from under the truck on the passengar side. I asked for the service records, he assured me the work had been done and refused to give me a copy of the services that "had" been done. The truck had not even been cleaned. After reaching for the stars on the truck price, Paul Jabil and sales manager tried to steal my trade. Kelly Blue Book in fair condition was $8250, they offered me $4000 for an almost excellent condition vehicle. After the "take an hour to fill out a few lines of paperwork" and "dont give him his trade keys back" along with the old school approach to selling cars, I walked out.....something my gut told me to do when "Splinter" first appeared on the scene. It got to a point where I was extremely angry, and wanted to speak with a sales manager...who was in plain view in an all glass office. I was told he was unavailable. Needless to say, I never bought the truck, and will never buy a car there, or let anyone I know buy a car there. Good news travels fast, Bad news travels faster....write that down Splinter. More

I bought my car in for service on 4th - Oct -2005. My car had 47551 Miles on it when I brought it in. After doing the initial check, my service advisor (Joe Todaro - 7499) told me that the car's transmission had 47551 Miles on it when I brought it in. After doing the initial check, my service advisor (Joe Todaro - 7499) told me that the car's transmission liquid should be replaced as it is very thin and the color doesn’t look good. He also recommended that I should go for 30,000 mile service. I trusted the advisor and went ahead with his recommendations. Following are some of the repairs that were done on the car that day: 30,000 Mile lube and adjustment service Anti-freeze replace XT-5-QM Fluid - Transmission oil change Fuel Filter replaced Four wheel alignment Balance tires Reline front and rear brakes and machine front brakes I was charged a whopping amount of 1100 dollars for this service. Most of the things done were not visible so I trusted the mechanics to do the job right. The only thing I noticed was even after the alignment and balancing the car was not stable and used to pull in one direction if Steering wheel is not held tightly. I ignored this concern for a while. On March 31st (With 51900 miles on the car) my wife bought the car in for Oil change. She got the same advisor again (Joe Todaro), she told my wife that the car has serious problems and the anti-freeze smells and the heating coil is damaged. The advisor scared my wife and she agreed for them to diagnose the problem. Since she does not understand much of the technical terms in car, I called up Joe to find out what the problem was. Joe was very rude and unprofessional and was reluctant to tell me about the problem. He even told me that my family is in danger if I drive this car. I advised him not to touch the car and we took the car out of your garage. I took the car to Framingham Ford and asked them to check for Antifreeze smell and heating coil. They told me that everything if fine. But during their diagnostic they told me that the transmission fluid and fuel filter needs replacement. I was shocked to hear that because I had just replaced those things at your shop less than 5000 miles before and these things usually run for 30000 miles. This made my concerns more valid in thinking that I was cheated when I bought my car for service for the first time. More

Arrived with appointment for service of "check engine soon" origin. Turned out to be an air pump. This part would take a few days, no problem . While there I bit for the "60,000 front to back" ser engine soon" origin. Turned out to be an air pump. This part would take a few days, no problem . While there I bit for the "60,000 front to back" service for about $500. I made some assumptions that this would be a real look over of the car, my fault. It really was a $500 oil change. Given a "loaner" for day. I was charged $25.00 labor to change a rear brake light as well as $4.00 for the part. Work was not done. I was charged for a quart of ATF - car is a standard. I was not called when car was ready. I arrived at dealer near 6PM on my own. Was closed. I was forced to keep a loaner overnight. The loaner folks were great. <br><br>Returned to get air pump a week later. Reminded them of the brake light. Was still not fixed when car presented to me. Fixed in 10 minutes then, remember, $25 labor. <br><br>So...for my 60,000 checkup I got an oil change, gas filter change, ATF in a standard, washer fluid. No diagnostic (again I assumed, they never stated that).<br><br>Would not go back. Service did not explain anything to me and "it happens" was the response when I asked about the lack of a phone call. More

Purchased a new freestyle limited three weeks ago Nov. I requested that they send me a copy of the sticker showing that I had anti theft device for insurance purpose. (sticker was not available) I have no requested that they send me a copy of the sticker showing that I had anti theft device for insurance purpose. (sticker was not available) I have not heard from them since I E-Mailed them a week past.<br> My wife went to the dearler ship on a rainy day when they were not busy (Sunday) Was stopped by a saleperson who asked her what she wanted? She informed him that she wanted some instructions on using the overhead DVD player. He suggested that they go to the car so that he could explain the procedure to her. After several minutes he told her that he did not have much time because he was having coffee. He then left her alone in the car and went to have his coffee. Not only did I buy a car from this dealership but I helped my son buy a Ford 150. (Big bucks)<br> I am 72 years old and have bought many new cars, never have I received such negative cooperation from a dealership. <br> All I can say is I have a Ford in my present, but I can assure you that I will not have a Ford in the future. More

drove car in for service because of a whine and bad smell coming from the ALT. $400.00 later, picked up car and whine was still there. Well I almost made it home.......had to have car TOWED back in. My wife coming from the ALT. $400.00 later, picked up car and whine was still there. Well I almost made it home.......had to have car TOWED back in. My wife called during the day to find out what was going on and to tell them what happened and service manager says "listen lady, if you want to give me attitude you can bring the car elsewhere"<br><br>WILL DO!!!! More

This is the first dealership that we stopped at before our purchase. I went there knowing what we wanted and what price, etc. They brought me everything BUT what I asked for, constantly insisting on TES our purchase. I went there knowing what we wanted and what price, etc. They brought me everything BUT what I asked for, constantly insisting on TEST drives (which I didn't take) I tried to say over and over that I am interested in numbers on the vehicles they have listed. He said that he would get a FORD car and ride us to one of the other lots where they kept cars. We waited 1/2 hour (still not car to ride us there) I am already aggrivated but offered to drive this so called sales person there to show us, when we got to the first lot they had nothing in what we were looking for. He thought an Explorer Sport Trac (was and Explorer or F150), Need a say this salesperson was at least 40 years old and claimed to know cars. When I got back to the show room, he wasted MORE of my time trying to rip us off on prices, etc. They DONT have what they advertise for, that is your typical ploy (in the newspaper) to just get you in!!! So Buyers beware! More

Let's call this "could you please speak up". 1997 Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I Explorer, 5.0 V-8 with full-time AWD. Vehicle has always had a high speed whine from the front drive assembly, however, when it became unbearable I took it in for service (along with some other usual Ford problems). Service Manager was understanding and said he would get his best guy on it. Fast forward to pick-up date. Service Manager calls to say vehicle ready. Upon arrival was told that no whine was heard by ace technician. Not too happy, so suggested (polite for "demanded") that we (Tech, Manager and myself) do a road test. Picture this: Tech driving, Manager in front seat, and me in back going down Route 1 at 50 MPH with whine very noticible. I comment to the Tech - "hear the whine?" to which the Manager tells me to speak louder because the Tech is hard of hearing! Last time for Explorer at Madden Ford. More