Jack Madden Ford

Excellent Service & Value 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. 60,000 mile service & new tires on 2014 Explorer (CPO Purchase at Jack Madden) - Researched best tires for my needs & JM installed with best price. No charge for 4-wheel alignment because vehicle was "perfect" when checked. Service has always been timely and reasonable cost. Other dealerships (not Ford) have attempted cheating me in the past to charge for repairs & parts not needed. More

Lack of communication Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions Tried for a week to have them send me trademark in along with any new trucks that met my criteria and got nothing. Called on three separate occasions to remind that I was awaiting this and was told it would be emailed over or get a phone call back. My current truck came from here and was an easy buying experience, the lack of professionalism ensures I won't be back again. More

Service Department Horrible Bought a 2010 Ford Explorer from a salesman named Ken.. Awesome guy and I love the truck... I had also purchased a high end warranty for roughly $3000 Bought a 2010 Ford Explorer from a salesman named Ken.. Awesome guy and I love the truck... I had also purchased a high end warranty for roughly $3000.00.. I bought the truck in for service because it had a few problems I was concerned about.. 3 times in a row they let my truck sit there and did not work on it at all, the third time they broke my windshield... All days they called at 3:30 pm to say they did not touch the truck. I work out of this truck and lost 3 days of work.. The last time, the 4th, they had it for 2 days and the things they fixed do not work... Horrible service department.. The manager Al should be fired for incompetence.. More

Service Great service was received by all. From the phone calls and emails to the actual day of the sale. Everything was efficient. My salesman was over th Great service was received by all. From the phone calls and emails to the actual day of the sale. Everything was efficient. My salesman was over the top. More

Dime in my seatbelt buckle. I dropped a dime in my seatbelt buckle. They told me they can't get it out and I would have to buy a new one at $160. Plus the labor cost. I don't kn I dropped a dime in my seatbelt buckle. They told me they can't get it out and I would have to buy a new one at $160. Plus the labor cost. I don't know a lot about cars, but I'm betting they could take it off and turn it upside down and get the dime out. More

Excellent buying experience! Purchased a new 2017 F150 STX. Found almost exactly what I was looking for at "Jack". Traded my 2013 Honda Ridgeline Sport. Purchased in Massachusetts Purchased a new 2017 F150 STX. Found almost exactly what I was looking for at "Jack". Traded my 2013 Honda Ridgeline Sport. Purchased in Massachusetts but live most of the year in New Mexico where vehicles are registered. "Jack" made a difficult out-of-state registration process easy and seamless. Dealt primarily with Michael Chammas (sales) and Sean Alpert (Sales Manager). Both are genuine good guys and knowledgeable. Their attentiveness even after the sale was impressive and they made me feel like it will continue to be so. I'm very appreciative! More

Best car buying expeirence ever !!! no pressure I have never enjoyed buying a car so much . there was no pressure by the salesman Sean Yessayan. never felt pressured or manipulated through the whole I have never enjoyed buying a car so much . there was no pressure by the salesman Sean Yessayan. never felt pressured or manipulated through the whole transaction . Sean had answers to all my concerns and questions . No the types of car buying expierences I have had in the past . easy and painless is all I can say More

First TIme Experience at JMF This was the first time for me at JMF and it could not have better! Sean Yessayan is an asset to the sales department. He listens to your needs and h This was the first time for me at JMF and it could not have better! Sean Yessayan is an asset to the sales department. He listens to your needs and has a good knowledge of the products. I went there to check out a vehicle you had in stock. Sean took me out for a demo ride, reviewed the features and accessories with no hesitation. He knew the car!! I would highly recommend this dealership. More

Used Car Purchase I had no problems with this dealership or the workers they were all respectful, fast working and very helpful throughout my purchase I would recommend I had no problems with this dealership or the workers they were all respectful, fast working and very helpful throughout my purchase I would recommend this dealership. More

Friendly, caring customer service Great customer service & sale by Jay and Al in the Finance department was beyond helpful. I thought it was great that Jay actually knew everything abo Great customer service & sale by Jay and Al in the Finance department was beyond helpful. I thought it was great that Jay actually knew everything about the vehicle I bought and even called days later to make sure I had no questions and to make sure I still loved my new truck! Will certainly be returning for my next purchase! More