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Jack Phelan Dodge Chrysler Jeep Ram
Countryside, IL
1,867 Reviews
At our dealership, we take immense pride in our strong and dedicated sales staff, who bring years of expertise and a profound understanding of the automotive industry to meet and exceed your expectations. Our team is wholeheartedly committed to making every visit to our dealership a seamless and enjoyable experience. Whether you're just beginning your car search or are ready to drive off in your dream vehicle, we are here to assist you every step of the way. Feel free to explore our extensive inventory online, where you'll find a diverse selection of vehicles tailored to suit various lifestyles and preferences. From spacious family SUVs to fuel-efficient sedans and rugged trucks, we have something to match every need. You can easily request more information about any vehicle, schedule a no-pressure test drive, or explore financing options designed to make ownership simple and stress-free. We also offer a variety of specials and incentives to help you save even more on your next vehicle. For added convenience, our online tools allow you to value your trade-in or pre-qualify for financing from the comfort of your home. At our dealership, your satisfaction is our highest priority, and we look forward to exceeding your expectations with our exceptional service and expertise.
If you don’t immediately find the exact vehicle you’re looking for, don’t worry. We encourage you to visit our Chrysler, Dodge, Jeep, and Ram dealer in person. Contact Us for additional information on how to reach out to us via phone or email. We are dedicated to providing exceptional customer service and look forward to the opportunity to assist you in finding the vehicle that perfectly suits your needs. We can’t wait to serve you and help make your car-buying experience enjoyable and stress-free!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,867 reviews
December 30, 2018
Great experience!!! I was coming in to bring my car into service because it was broke down over the Christmas holiday. So I decided to check with them see if I could get I was coming in to bring my car into service because it was broke down over the Christmas holiday. So I decided to check with them see if I could get into a new vehicle and everything workout smoothly and now I'm in a new 2018!!! More
by DJMrCeo
Employees Worked With
Other Employees :
N/A, Brian Paluch, Israel Flores, Jose Solorzano
December 30, 2018
Great experience buying my first minivan Mike was very knowledge and was able to answer all of our questions on the spot. We had a pleasant experience purchasing our new car and would recomm Mike was very knowledge and was able to answer all of our questions on the spot. We had a pleasant experience purchasing our new car and would recommend it to anyone looking to buy. More
by Adriana012483
Employees Worked With
Michal Marzec Mr. Hollywood
December 29, 2018
Best experience in buying a new car!!! I have had horrible and LONG experiences in buying a new car, but this was honestly the best one. Jose made it so quick and painless, and he was hones I have had horrible and LONG experiences in buying a new car, but this was honestly the best one. Jose made it so quick and painless, and he was honest. I went home with the Jeep I wanted, at the price I wanted. He was also really kind and I really appreciated that. Hats off to a great salesman! :) More
by montse
Employees Worked With
Jose Solorzano
December 29, 2018
Misleading, False Advertising False advertising, misleading information on their website! They advertise thousands of dollars off of the MSRP price. You get to the dealership and False advertising, misleading information on their website! They advertise thousands of dollars off of the MSRP price. You get to the dealership and they say that’s with all rebates etc.. (which I don’t qualify for). 1st off, there isn’t any rebates or incentives on New Wranglers. MSRP $48115-savings$5488-Price $42627. When I arrived to the dealership on my 3rd visit, Tino Guzman helped me. When I asked about finance and lease options he brings me a sheet with a sale price of $46115. Savings of $2000. When asked about online price he stated we have to compete with the other dealerships in the market so we list these low prices. I explained to him that there isn’t any rebates on Wranglers so why would they say savings of $5488. FALSE MISLEADING ADVERTISING. Also their lease payments are advertised with 0 down plus tax title Etc.. when asked about lease they said I would need 3500 down plus tax title etc.. The 1st time I dealt with Jose, who was nice but didn’t know much about the different trims. Or it just seemed that way because he didn’t want to waste his time since the first question asked is when would I be purchasing. Almost every question I asked he kept directing me to Jeep.com for answers. So I went home and did more research. My 2nd time, I went in to see Jose but he was gone so Israel helped me. After telling him the Jeep I wanted, he came back with a paper showing the MSRP, the $5488 in saving and d the sale price which was listed on line $42627. But the down payment section read $8500 down! So I started leaving. When I reached the front doors he ran up behind me and stopped me. He grabbed the paper out of my hands and said that he will talk to a different manager in the morning and will see what he can do and then will text me over better numbers. Which never happened. Never called, texted, nor emailed. That is when I went back on there website, to try and see where they came up with $8500 down to get to the advertised lease price. I wasn’t able to come up with that. I read every Wranglers advertised lease monthly payments with every disclaimer. They all stated 0 down plus tax title etc.. so I entertained that annoying pop up to chat. Andrea was nice but again clueless of anything. When I questioned the lease payments they are advertising with 0 down, she ended the session. Clicked on the chat pop up again, and I had to explain everything once again to her. She started being rude and directed me to call the sales Dept. So I called, the sales department and asked to speak to a manager. Alicia said that she can help me. I asked for the manager again and she said she can transfer me but the manager would send me back to her to have me answer these questions. So I answered all 10 questions and she said she will have a manger call me within the hour. No one called me. The next morning, again no one called, emailed, or texted.. so this is when I drove there for my 3rd time. I saved all advertising prices, lease payments and disclaimers. Also have copies of the chat. These are bait and switch tactics they are using. Not professional, deceptive practices. I will be posting this on all sites and filing a complaint with the BBB and attorney general. Waste of Time.. More
by Ridez39e
Employees Worked With
Israel, Andrea , Tino Guzman, Israel Flores, Alicia Tokarski
December 28, 2018
Exelent Es un lugar muy limpio .. son muy respetuosos y atentos y atienden pronto y son rápidos con los compradores y más o menos medierom el precio que nes Es un lugar muy limpio .. son muy respetuosos y atentos y atienden pronto y son rápidos con los compradores y más o menos medierom el precio que nesecito More
by Barrientos.1021
Employees Worked With
Jose Solorzano
December 22, 2018
Jose S. was excellent! Jose was extremely professional, helped us with all our questions, and went out of his way to accommodate our timing. He found the car we were lookin Jose was extremely professional, helped us with all our questions, and went out of his way to accommodate our timing. He found the car we were looking for, and was an absolute pleasure throughout. We will buy more cars from him! More
by ScottL
Employees Worked With
Jose Solorzano
December 21, 2018
Purchased new vehicle with Jorge M Great service, no games at all, emailed a few times came in went to lot and looked at all the vehicles I wanted and all done in a few hours, super ea Great service, no games at all, emailed a few times came in went to lot and looked at all the vehicles I wanted and all done in a few hours, super easy transaction Selena and Jorge made it easy ! More
by Hnielsen
Employees Worked With
Selena Rodriguez, Michal Marzec Mr. Hollywood
December 21, 2018
Great experience Svet was a phenomenal help in finding the right vehicle and working out the right deal that I was happy with. Jonathan was very courteous and helpful Svet was a phenomenal help in finding the right vehicle and working out the right deal that I was happy with. Jonathan was very courteous and helpful walking us through the paperwork. More
by Firedude57
December 18, 2018
Great experience We went into Jack Phelan off of a referral of a friend who was very happy with their purchase. They talked us into checking out the Pacifica and after We went into Jack Phelan off of a referral of a friend who was very happy with their purchase. They talked us into checking out the Pacifica and after some research we decided to give it a test drive. A few hours later we were driving home our new vehicle! More
by Cheft2001
Employees Worked With
Ruben Mendoza, Jorge Soria, Jose Solorzano
December 16, 2018
Excellent Working with Pasquale and Seba was such a great experience. Both did such a wonderful job getting me into the car I want with affordable payments no h Working with Pasquale and Seba was such a great experience. Both did such a wonderful job getting me into the car I want with affordable payments no hassle no pressure!! I highly recommend this team at Jack Phelan. More
by Falbo5
Employees Worked With
Sebastian Nowak, Pasquale A.Di Diana
